SUMMARY:

• I am a Senior - level Health IT Project Manager with a proven track record in delivering quality Health IT projects and driving business-process improvements for organizations in size from start-ups to Confidential 500 companies.
• Accomplished Project Management leader with 15+ years of progressive experience and proven record of significant, successful contribution in Project Management, Product Management, Process Improvement, Business Requirement Analysis/Evaluation, Product Development Life Cycle Methodologies, Vendor Management, IT Auditing, Quality Management, Release Management, Sales Enablement, Client Education and Training and Quality Management Systems, Processes, Standards, and Systems in a wide range of organizations that previously had no standards or processes in place.
• Highly motivated and energetic Project Leader with excellent communication skills and customer relationship management skills.
• As a Healthcare Project Manager, developed and delivered Project Life Cycle deliverables including Project Charters, Project Implementation Plans, Scope Definition Documents, Functional Requirements Documents, Integrated Test Plans and go-live Deployment Plans. Led the organizational implementation of the Project Management Governance processes including the Project Management Framework, Agile Scrum Development Process, Risk, Issue and Change Management processes and Post Go-Live software support and maintenance.

PROJECT MANAGEMENT SKILLS:

Project Management, Program Management, Portfolio Management, Vendor Relationships, Project Plan Development, Implementation Plan, Risk Management, Issue Management, Change Management, Agile SCRUM Methodology, Scrum Master, Quality Management, Budgeting and Forecasting, Microsoft Project, Microsoft Office Suite, Smart Sheet, JIRA, Integration and Interfaces, Hiring and Developing Staff, System Development Life Cycle, Customer Relationship Management, Training, Training Plans, Go-Live Plans, Post Go-Live Support and Maintenance Plans, SLA’s.

WORK EXPERIENCE:

Confidential

Project Manager (Consultant)

Responsibilities:

• Work with internal Project Managers to ensure understanding of all project activities, schedules and deliverables
• Create and maintain detailed Project Schedules in Microsoft Project.
• Track required resources in the schedule by working with work stream managers
• Communicate and review work assignments with the team
• Track project scope - review changes with Program Leadership and internal Project Managers to document those changes in the schedule.
• Partner with stakeholders to ensure proper strategy, plan, alignment, integration and visibility
• Assist in building consensus and decision-making with Client Services, Program Management, technical team and executive management.
• Maintain visibility on day-to-day activities with project teams and ensuring sufficient face-time with key internal team members and executive stakeholders.
• Provide support in development of all Confidential Watson Health project deliverables
• Develop and Provide iterative status reporting to internal and external stakeholders on a regular basis.
• Provide proper project communications to Confidential Watson Health management and stakeholders
• Assist other Program/Project Managers as appropriate, ensuring optimum use of available resources
• Assist Client Leader, where appropriate, with maintaining the client relationship
• Participate in Project Management process improvement initiatives when appropriate
• Meet departmental guidelines for training and continuous professional development
• Participate in proposal development and pricing estimates when needed
• On an as needed basis, support the efforts of other groups such as Quality Assurance, Software Development, Training/Consulting, Marketing and Product Development, consistent with delivering quality products and services to our clients and the market
• Mentor new and less experienced Project Managers
• Act as a resource for questions related to project management processes and procedures
• Support the Program Management group for project/program reporting to senior leadership
• Adhere to Confidential Watson Program Management and CMMI guidelines, as defined for each project

Confidential

Senior Consultant

Responsibilities:

• Capability to decompose front-end (Web application, GUI), Client server and back-end (objects, interfaces, triggers, events) application server business logic to define effective test strategies
• Coordinating Enterprise data warehouse project efforts, providing an end-user query/reporting front-end to the data warehouse and performed data validations using Elasticsearch, EAPI, JSON on Mobile and Online applications
• Developing quality plans, scope, and strategy documents for mobile products (smart phones and iPads) and mobile device simulators/emulators (Apple, iOS SDK, Android SDK)
• Conducting Verification & Validation on application programming interfaces directly and as part of integration testing to determine if they meet expectations for functionality, reliability, performance, and security. API testing is performed at the message layer.
• Coordinating the projects for ecommerce B2B applications
• Capability in utilizing AS400 (Win SQL) and SQL query tools to create complex query scripts (table joins, unions) for data validation Coordinating with multiple projects and testing organization that is located offshore
• Coordinating testing scenario focused on quality assurance of development and UAT support changes in an EDW, SAP, landscape and integrate Enterprise technology platforms.
• Managing a significant business with IT project operations including change control and risk management
• Participating in quality and testing audits across the various IT functions to ensure quality and testing standards, procedures and methodologies are being followed properly and consistently

Confidential

Healthcare Project Manager

Responsibilities:

• Developed project plans in reviewing external client’s product demands, developing project scope, goals, deliverables, resources and timelines
• Coordinated effective communications throughout the project with team leads, vendors, end users and stakeholders to obtain project status
• Ensured excellent understanding of the project at hand and the prioritizing the business units with affected changes
• Developed project requirements, adhered budgets and timelines effectively to ensure the seamless and repeatable implementation of a SaaS cloud-based Electronic Health Record (EHR) for physician practices, clinics and hospitals.
• Tracked key project milestones and adjusting project plans to meet the business needs
• Ensured implementations were completed on time, within budget and met client expectations
• Performed role of Agile Scrum Master in ensuring execution of the product functional requirements
• Identified and managed project dependencies in conjunction with the overall product roadmap
• Led project team members by assigning project team tasks, resolving conflicts, setting goals and evaluating performance.
• Implemented Agile Scrum framework to plan sprints, monitor backlogs, review sprint features and conduct retrospective after general availability of the release
• Provided strategic input to the company stakeholders, to ensure customers’ expectations were met
• Implemented agile project management process to deliver what customers wanted faster and with better quality than before with a waterfall methodology

Confidential

Director of Program | Quality Management

Responsibilities:

• Responsible for planning to deployment CRM, ERP and eCommerce projects
• Acted as SME in implementing the product, that includes, IT configuration, product development, implementing solutions with 3rd party EDI solutions.
• Strong communication and collaboration with product and business owners and other stakeholders to identify, analyze, understand, and prioritize project work by business value and urgency.
• Visited customer sites on discovery task, worked closely with both internal and external members (customers, vendors) in gathering business processes, requirements, compliances and needs of the specific project related to solutions or core system
• Developed project scope, goals and timelines to meet the customer requirements. Coach and facilitate meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and/or mitigate risks, obstacles, and conflicts in the delivery of project work
• Implemented scrum in sprint planning, review and retrospective, daily standup meetings
• Reviewed and developed accuracy of business & functional requirements with customers
• Reviewed technical and design specification and worked closely with the DevOps in reviewing the use cases
• Managed Quality team to determine test plans and case specifications per project involving cross-functional modules of the systems.
• Implemented BETA programs and coordinated with project managers, customers, scheduled and implemented release plans and deployments, organized production deployments and testing, received UAT validation from customers, enabled the training to project managers and external customers
• Coordinated customer issue triage meetings with internal and external stakeholders
• Managed team of ~8 domestic & international (Costa Rica) software test engineers. Responsible for ongoing recruiting efforts, individual performance assessments and compensation evaluations.
• Responsible for release scoping, capacity planning, project design & release management
• Introduced Agile SCRUM methodology to the organization, converting from Waterfall.

Confidential

Principal Product |Project Manager

Responsibilities:

• Merged product development, QA and program and content management processes to new acquisition processes and policies
• Coordinated and managed stakeholder communications collected inputs identifying improvements patterns and conducted root causes analysis
• Developed new Reporting module gathering functional requirements with detailed specifications based on collected input from customers. Product owner for Actuate Reporting tool. Trained and certified on Confidential BI Reporting system
• Strong understanding relationship between assigned projects and wider enterprise requirements
• Implemented and assisted PMO group in reviewing the project methodologies and processes at cross-functional projects level after the Merger ( Confidential Business Edition, Confidential Enterprise Edition, Confidential Learn, Confidential eBusiness, Confidential Enterprise Performance Management, Confidential Human Capital Management, Application Product Lines)
• Managed localization, LCMS and content management projects
• Contributed in supporting and promoting product feature best practices with PMO groups due to acquisition

Confidential

Senior Product | Project Manager

Responsibilities:

• Acted as Advocate liaison between internal and external stakeholders and acquisition groups
• Supervised acquisition team on program and product management procedures between HCM and Learn
• Conducted compliance audits to complete the Acquisition, implemented a strategy for integration and restructuring of QA department
• Gathered and Developed requirements documents for SaaS products based on roadmap direction post acquisition
• Managed stakeholder communications during pre and post M&A
• Responsible for designing NEW UI workflow for new features - implemented 2 new features in 2011-2012
• Created sales presentations, higher learning sessions, demos, training material for internal and external audiences
• Developed educational course materials, demoed at client conferences and client user groups regarding product features

Confidential

Senior Director, Quality & Release Management

Responsibilities:

• Reported to Chief Technology Officer, Managed QA Testing Teams of about 46+ (Manual, Integration, Performance and Functional Automation, Localization)
• Managed departmental budget and other staffing management functions to ensure an efficient operation that is cost effective and well-integrated
• Established the overall requirements for QA specifications and standards, processes for the LearnCenter application using IEEE and CMMI standards
• Reviewed product and process non-conformance and recommend remedial actions including but not limited to modifications of processes, products or QA standards where warranted
• Developed QA plans and other required process control procedures to ensure processes, to meet the specified quality and standards
• Developed Product Requirement Documents for LearnCenter Application by thoroughly reviewing the Market Requirement Documents, SOW and formal product suggestion database tool. Built business use cases for new product features
• Evaluated and Managed Software Vendors and Technology Partnerships (onsite and offshore development and QA Services)
• Coordinated compliance with all applicable industry Standards such as ISO 9K, 27K, CMMI, SAS 70, HIPPA and any other applicable client requirements
• Facilitated and Coordinated External and Internal Audits
• Developed and implemented - Process and Procedures - Release and change control procedures at LDC