Skills Summary

Results-driven professional with extensive Project Management experience in managing reports, projects, processes, implementations, and people. Demonstrated success in meeting aggressive commitments and short turnaround times; while analyzing internal and interdepartmental processes to organically mature and maintain a consistently high performance. Proven record in uncovering and driving down internal costs through departmental and interdepartmental process improvement efforts, and setting up systems to govern future activity. Effective team player as an individual contributor and manager of direct reports. Great ‘people and presentation skills’.

• Experienced in all aspects of the customer life cycle experience: pre-sales and contract negotiations, draft and execution; implementation, billing table setup and post bill audits; and contract maintenance through expiration, renewal and/or renegotiation.
• Experience in participating and leading interdepartmental process analysis teams to evaluate process gaps and/or bottlenecks
• Trained and experienced in Project Management Book Of Knowledge (PMBOK) processes
• Trained and experienced in process analysis, maturity and development
• Experienced in managing management and non-management level employees
• Experienced in managing all aspects of finance, including payroll, inventory control & shopping, credit card purchases, etc
• Experienced in planning, implementing and managing events and bookings
• US Government Security Clearance

Key Skills: Analyzing and identifying process improvement opportunities and developing practical outside-the-box solution. Streamlining processes and implementing best practice standards. Organizing, training and developing highly productive teams. Solutions oriented analytical thinking, recognized problem solving, organizational, interpersonal and leadership skills with a focus on process improvement and customer satisfaction. Effective communicator with strong presentation skills. Highly proficient in Microsoft Office Suite. Thrives in fast paced environment and able to provide solutions in difficult situations under adverse conditions.

Project Manager for Confidential,Project managed the project of relocating Sprint Nextel’s Data Billing System (PDN) from Sacramento, CA to their Overland Park, KS Campus while maintaining an accuracy level of at least 98% and eliminating an inherited backlog that previously required mandatory overtime. Acquired a team of temporary contractors and developed it to a solid team of data systems employees and project managers, reducing the training and learning curve by approximately 60% from 2 months to only 3 weeks. Orchestrated and managed interdepartmental alliances with upstream and downstream organizations to increase impact awareness which resulted in a decrease of rejected orders, a 20% cycle time reduction, and increased capacity which virtually eliminated bottlenecks between participating organizations.
Contract Implementation Supervisor / Implementation Project Manager for Confidential,Initially an individual contributing Project Manager of the contract implementation process for an assigned regional base of customers. Functioned as the liaison between the customer and all internal departments that were required for a successful contract implementation. Later promoted to Supervisor. Performed process improvements through data analysis, identifying root cause and helped to develop some best practices that resulted in a reduction of errors and increase in customer satisfaction. Represented implementation and billing processes in the development of standard language for contracts and RFP templates that covered the implementation and billing processes and billing system and reporting capabilities. Organized and managed interdepartmental cross functional teams for process improvement initiatives to reduce bottlenecks in the process as work flows from one department to another for optimal efficiency across the company. Developed, trained and implemented many inter/intra departmental methods and procedures and training packets to shorten training intervals and decrease cost while increasing employee productivity and customer satisfaction.
Financial Analyst / Public Sector and Northeast National Accounts for Confidential,Managed the US Federal Government and Department of Defense contract with Sprint Nextel including negotiating and preparing new contract terms, conditions and price points; contract renewals and amendments for their wireless and wireline voice and data products. Prepared special pricing, margin and contract reports and analysis. Worked closely with national account sales teams to provide proactive account planning, consulting and face-to-face negotiations with customers. Interfaced with legal and billing for contract development and contract implementation, with constant interaction with Finance and Sales executives to review proposed contracts. Responsible for setting up cross functional teams between Sprint’s Finance and Billing groups to focus on process improvement efforts to minimize billing errors that may be a result of incorrect interpretation of contractual intent.

Financial Partner / Confidential,Atlanta. Responsible for developing, implementing and managing marketing schemes, themes, and media channels to support events and overall business growth. Manage all aspects of finance: accounting, payroll, procurement, inventory, supply management. Develop internal processes to ensure that employees have clear objectives and are graded appropriately. Also manage events including, planning, implementation and hosting.