SUMMARY

• Quality - focused manager with 19 years of proven technical expertise in full cycle E2E business processes/ projects.
• Dedicated professional with extensive experience emphasizing in Consultant, Senior Process, Senior Project, Performance, Procurement, Vendor, Senior Technical Help Desk and District Retail Management positions.
• Consults/Administers and Supervises Full End 2 End Life Cycle Project/Process Management Integration in Information Technology, Telecommunication and Retail environments.
• Actionable with CCBA, CSM, Six Sigma Green Belt, LEAN, Agile, PMP, Android Basics, and Microsoft Share Point Admin.
• Utilizes Business Requirements established while collaborating w/ stakeholders, business owners, and users on Process Changes, Best Practices in order to develop As is Current State and to Be Future State.
• Planned Problem Solving/Effective Process Improvement/Change Management policies w/ accomplished Projects ensures Efficiency, On Time Delivery and Cost - Effective Outcome.
• Demonstrates commitment to Strategic Leadership/Teamwork through positive contributions in boosting employee morale, streamlining systems, and improving company-wide productivity.

TECHNICAL SKILLS

• AGILE Boot Camp Project Management
• ATO Transformation Technology AGILE PG/PM
• Technical Domain PMP Certification Training Deployment Project Manager
• PMP 5 Day Training CCBA Training RPA BOT Developer

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Lead Aggressive Decommission “Strategic Initiatives” Planning and Development procedures for grooming and re-purposing of hardware as well as improving cycle times by Innovative Re-Engineering of processes.
• Lead 6 Decommission “Strategic Initiatives” Projects w/ Cost Savings/Cost Avoidance Savings of $128,082,050.
• Established Leadership Qualities to build relationships by collaborating w/ cross functional teams including Stakeholders, SMEs (Internal/External), 3rd parties/Vendors to ensure flawless execution during development of the e.g. “LNS Ethernet Migration Project” Savings of $76,000,000 where previous team spent 2 years w/o traction. Impact w/i 4-month timeline.
• Interprets Root Cause Analysis by defining Automation Opportunities to Re-engineer e.g. “Broadcast Video Distribution Standards” Project impact w/i 5-month timeline that previous team spent 1-year w/o traction.
• Collected Data Sets to develop enhanced inventory management system for “Broadcast Video Distribution Standards” project collaborating w/ PMO resource.
• Enhanced training to utilize CCBA, CSM, AGILE, LEAN & Six Sigma Methodologies so able to perform various position attributes of Stakeholders, Business Analyst, Program Manager, Project Manager to expedite projects implementation.
• Consults and Implements Business Process Analysis, Development/ Improvement/Re-Engineering/Process Mapping among varied apps utilizing Microsoft Office: Excel, Power Point, Word and Visio.
• Measures Performance metrics utilizing KPI tools to optimize emerging technologies e.g. “MSN NG IP Project” for cost savings of $595,000.
• Collected Data Sets from various databases to collaborating w/ Data Analysis Organization to build resource reporting documents, applications among other Best Practices.
• Develops PowerPoint Business Presentations communications for e.g. “MBOS WEST NDE Removal” project detailing the development of the project and need to transition the functionality to another team by collaborating w/ involved Directors.
• Developed/Delivered Monthly Business Progress Presentations Communications for “Strategic” incented led projects to Stakeholders, SMEs, Directors &Vice-Presidents.

Confidential

Senior End-to-End Business Process Improvement Manager and Project Manager

Responsibilities:

• Lead Aggressive new emerging technology, 4 th Generation (4G) “Strategic Initiatives” Planning and Development of project collaborating w/ process owners.
• Utilizes Leadership to collaborating w/ Stakeholders, Process Owners, Cross Functional Relationships necessary to enhance knowledge sharing including Best Practices.
• Develops Business Charters to define scope, job aids, process flows and manuals for documentation of company policies.
• Discern/Enhance/Enforce SLAs and Cycle Time Metrics for projects.
• Establishes KPI metrics and targets to improve process effectiveness and efficiency.
• Change Management policies ensures completeness and integrity of standard information collected for daily operations w/ support of Stakeholders.
• Utilizing A nalytical Skills to develop Automation during Project Planning and Implementation of Current State and Future State Processes
• Defines Quality Standards thru Trials and UAT (User Acceptance Testing) testing of projects after overall process improvement development.
• Successfully merged Operations Excellence and Coordination Teams.
• Designated Mentorship for development of college graduate program.

Confidential

Senior Project Manager

Responsibilities:

• Transitioned Emergency 911 Center in Charlotte, NC to Atlanta, GA as well as the Maintenance Center in Brentwood, TN to Atlanta, GA.
• Developed Emergency 911, Redundant Call Center (Disaster Recovery) in Midtown, GA.

Confidential

Performance Manager

Responsibilities:

• Created performance metric communications to drive results and achieve organizational goals.
• Required Training scheduled and monitored for consistent performance.

Confidential

Senior Project Manager

Responsibilities:

• Delegated project tasks based on staff members’ individual strengths, skill sets and experience levels.
• Developed team to supervise CAT (Churn Action Team) Team.
• Managed Large Data Sets to control inventory regarding prime and ancillary products.
• Developed/Communicates Business Progress Weekly Reports consisting of high-profile Project Updates for Stakeholders.

Confidential

Vendor Manager

Responsibilities:

• Educated external/internal employees involving vendor management tasks /new products and updated Knowledge base thru monitored training.
• Implemented Oracle CRM DB.
• Effectively implemented 4 Client Logic facilities key product rollouts.
• Manipulated Data Sets collect to ensure meets, tracks, measures, reports and evaluates metric performance including SLAs, CPAT, CSAT, and AHT.
• Scheduled Training monthly developed to keep personnel current.