SUMMARY

• Versatile technology leader with over 19 years of Technology (programming) and IT Leadership / Management experience.
• Specialization in building successful geographically diverse teams as well as local, new system integrations, system upgrades, growing product lines, problem resolution and cultivating client/vendor relationships.
• Proven ability of managing, leading, organizing and contributing to local, national and global teams at a high level of efficiency.(US, China, India)
• Expertise at keeping 24x7 Enterprise and Cloud products (Azure, AWS, SAAS) running efficiently and smoothly.
• Proven experience in analyzing business needs, recommending systems, software and solutions that will help an organization support operations and grow.
• Effectively communicating and coordinating with all organizational levels, vendors and clients to ensure project completion.
• Expertise at identifying and executing GTM strategies while collaborating across enterprise.
• I am a proven leader who thrives on customer interaction and cultivating those relationships.

TECHNICAL SKILLS

• JIRA, KANBAN,Mulesoft, SalesForce, Trello, Confluence, Azure, AWS, Visual Studios (.NET), JAVA, MS Office Suite, Basecamp, TFS, FogBugs, Bugzilla, RESTful Web, Hybris
• SCRUM, AGILE, SAFe, P.E.M.B.O.K, Waterfall, ITIL, Atlas, System Development Life Cycle (SDLC), MOF, SAS 70 compliance, MSF, and Quick Fix Engineering (QFE), PCI compliance, EMV compliance, HIPPA, HL7

PROFESSIONAL EXPERIENCE

Confidential

Sr Project Manager/Sr Scrum Master/PM

Responsibilities:

• Led complete Digital Transformation and modernization project while keeping existing system running.
• Maintained JIRA for all dev teams and reported to executives on success metrics.
• Salesforce integrations
• Managed day - to-day activities for dev teams using Microsoft stack, Rest, API, Mulesoft and Cloud Technologies.
• Production support for payments engine.
• Implemented new processes in order to increase efficiency of existing development teams.
• Managed multiple streams with multiple stakeholders while maintaining a high level of accuracy.
• Established a customer first philosophy and helped mend tattered bridges throughout the enterprise.
• Update board of directors monthly with metrics and success factors.

Confidential

Director PMO

Responsibilities:

• Managed Patron Mobile payment Program from inception to launch(GTM).
• Defined vision and roadmap for product
• Worked directly with ISV partners on upcoming releases and roadmap targets.
• Managed geographically diverse development teams to a high efficiency using KanBan/Trello.
• Product integration into numerous POS systems through API calls.
• Implemented proper Project and Program Management procedures and policies.
• Orchestrated daily scrums using online tools.
• Started a PMO for Patron Mobile.
• Integrated beacon and geo fencing using iBeacon and Eddystone platforms for location identification of target.
• Negotiated contracts with multiple payment gateways.
• Drove process improvements across sales, operations and development.
• Increase in QFE fixes by 100% verified through BI from FogBugz.
• Established roadmaps, milestones and held teams accountable through scrums.
• Worked with vendors to help train customers to use our product offering.
• Established SLA with dealers and vendors.
• Introduced Agile Scrum methodologies to entire development and operation teams.
• Launched mobile app for iOS and Android using Visual Studios Platform C# and Java.

Confidential

Director PMO

Responsibilities:

• Managed overall creation and releases of the City Cheers mobile payment product from beginning to launch.
• Hit critical milestones on time and under budget.
• Orchestrated multiple launch activities across the country.
• Defined vision for product
• Negotiated contracts with multiple payment gateways.
• Worked directly with ISV to push product to market (GTM).
• Successful integration into Confidential using API’s, C# and Xamarin.
• Implemented proper Project and Program Management procedures and policies.
• Established PMO for Confidential .
• Critical resource in bringing second generation of product to market.
• Increased measurable QFE productivity by 40%.
• Established roadmaps, milestones and held teams accountable.
• Worked with vendors to help train customers to use our product offering and successfully launching our products to market.
• Established SLA with dealers and vendors.
• Introduced Agile/Scrum methodologies to entire development team.
• Mentored team of PM’s and helped them grow personally and professionally by holding weekly touch bases.
• Launched cloud based mobile app for iOS and Android using Xamarin, and .NET.

Confidential

Sr Program Manager - PMO

Responsibilities:

• Created the vision for next generation of Mobile, Web and POS products for our legacy platform.
• Dev Manager for onshore and offshore software development for mobile and legacy POS.
• Streamlined development process and implemented agile methodology into my dev teams.
• Multi-platform mobile application development and release of apps (Android, IOS, Windows).
• Managed a team of developers creating Web Services, Web Applications and Mobile Apps using virtual spaces leveraging Cloud technologies (Azure/AWS), Xamarin, JSON, REST and HYBRIS.
• Increased productivity of dev team in excess of 300%. Once my processes were integrated, the team created over 100 builds and closed 450 cases in a 3-month window.
• Worked closely with CTO to implement vision and meet roadmap deadlines established by corporate.
• Implemented and executed proper SDLC using AGILE/SCRUM processes within the organization.
• Established great working relationships with customers, vendors and other groups within the organization.
• Successfully launched multiple products supporting core application using Visual Studios Platform (.NET, C#) and REST.

Confidential

Sr Project Manager and Implementation Manager PMO

Responsibilities:

• State Key resource for Phase 2 1099 implementation of Early Provider Enrollment (EPE) and 1099 tracks supporting the entire state of Washington’s Medicare and Medicaid program.
• Worked closely with clients to ensure accurate deliverables.
• Managed teams leveraging Confidential technologies via VM Ware with Visual Studios, C# and .Net.
• Directed development and testing teams consisting of 50 total resources.
• Collaborated heavily with offshore teams to drive project deliverables on time.
• Worked in partnership with the State of Washington to drive both 1099 and EPE tracks towards completion.
• Facilitated and lead daily, weekly, bi weekly and monthly meetings with the state.
• Presented status updates to the executive leadership and stakeholders.
• Problem resolution with quick turnaround times on defects and enhancements.
• Successfully drove team to achieve a zero backlog once “Secret” backlogs were discovered internally using AGILE/SCRUM.
• Started creation of local PMO with CMMI compliance.
• Identified process deficiencies and incorporated new processes to fill those gaps.
• Managed efforts of developers and testers to achieve project goals and milestones.
• Drove projects forward during times of uncertainty when direction was not clear.

Confidential

Program Manager

Responsibilities:

• Orchestrated multiple health care projects and implementations within hosting group.
• Facilitated daily meetings focusing on AGILE/SCRUM methodology.
• Conduct weekly status reporting to leadership.
• Cross-Functional collaboration of multiple teams (local and international).
• Coordinated network, VM and VPN creation and implementation for customer base with Azure.
• Successfully launched 2 clients under tight deadlines and resource constraints.
• Collaborated with offshore resources to ensure proper coverage and support of production environments.
• Drove projects forward during ambiguous times.
• Dev team used Visual studios technologies.

Confidential

Configuration and Sr. Tech Project Management

Responsibilities:

• Manage and maintain project schedules.
• Coordination of integrations and implementations of software and hardware.
• Meeting facilitation.
• Implementing new processes into existing teams(Agile/Scrum)
• Working across multiple groups while keeping project and task within scope and budget.