SUMMARY

• PMI PMP trained Project Manager & Certified Scrum master well versed in managing all aspects of the project lifecycle from initiation to implementation.
• Detail oriented Business strategist with strong leadership; plan and manage multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains and ensuring maximum customer satisfaction.
• 9 years of experience in project management and implementation of a variety of complex IT projects in utility, Mortgage, Banking, Insurance, Brokerage domains serving in various roles as Project Manager, Project Lead, Business Analyst, Scrum Master, Business System Analyst.
• An active listener with excellent negotiating and organizing skills, attained progressive growth through a commitment of delivering quality product on schedule, under budget and maintaining high level of client satisfaction.
• Well-versed with end-to-end IT solutions while multitasking as a Project Manager/ Team Lead/ Scrum Master/ Business Analyst
• Experience in monitoring and delivering project deliverables for given timelines, budget and resources and excellent Project Management skills
• Documented Project Charter, Project Schedule, and Work Breakdown Structure (WBS) and RACI matrix.
• Proactive leadership qualities and strong interpersonal skills in building high-performance teams
• Innovative, attention to detail, resourceful, results-driven project manager with the ability to work with stakeholders across business, technical, shared services, cross functional areas & Strong technical orientation that complement understanding on how to improve existing processes.
• Have extensive experience in managing resources, developing business case, scope, schedule, and budget and stakeholder management.
• Experienced in Vendor Management, Contract Negotiation process, Monitoring program metrics and Reporting.
• Extensive knowledge and experience in different software development life cycle methodologies like Waterfall, Agile (Scrum) and Rational Unified Process (RUP).
• Strong experience on requirement Elicitation Techniques like Interviewing, Questionnaires, Brainstorming, and Requirement Workshops for enhancing features of the Application.
• Experience in Content Management Systems to organize and facilitate collaborative content creation.
• Prolonged experience in gathering requirements by facilitating Joint Application Development and Rapid Application Development sessions involving stakeholders, subject matter experts, project managers, developers and end users
• Expertise in conducting “AS IS”-“TO BE” GAP Analysis, and eliciting high-level business requirements& experience with Requirement Management tools such as Rational Requisite Pro and DOORS.
• Excellent Business writing skills in writing Business requirements document, USE Case Specifications, Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS).
• Extensively worked on Business Process Models, Use Case Scenarios, UML Diagrams like Use case Diagrams, Activity Diagrams, and Business Flow Diagrams using including creating new ones and updating existing ones using tools like Rational Rose and MS Visio and creating and web page mock ups using Balsamiq and Axure.
• Experience in conducting Impact analysis, ROI analysis, SWOT analysis and Cost benefit analysis and great ability to define timelines and set milestones
• Experience in Risk management, Quantitative and Qualitative Risk Analysis, task escalation and prioritization to mitigate risk and also authored the meeting minutes and weekly and monthly reports for the project and presented Status in Steering committee meetings
• Analyzed user requirements, attended Change Request meetings to document changes and implemented procedures to test changes using the Rational Clear Quest.
• Experience in Data Analytics, Business Intelligence, Data Mapping, Data Sourcing, Data Modeling, and Data warehouse Architecture and generation of various reports for data marts in data warehouse. A good understanding of Relational DBMS concepts like normalization, Cardinality has aided in writing simple and complex SQL queries for conducting data analysis.
• Experience in working and Comprehension on Client-Server architecture, and Object-Oriented design experience with Data Analysis, service-oriented architecture (SOA), SOAP Protocol, Web Services, Java, Ajax, WSDL and Internet protocol suite like HTTP, FTP, TCP to provide governing concepts used during phases of systems development and integration.
• Proficient in various management tools like JIRA, Version One and Good knowledge on Business Intelligence and experience with Business Intelligence tools like IBM Cognos, Oracle BI, TABLEAU & qlikview.
• Extensive Experience in writing and executing Test Plans, providing Test Data, and creating Test Cases, Requirement Traceability Matrix, Test summaries with the aid of testing tools like HPALM, HPQC and Load runner and Interacted with developers to report data related bugs and re-tested the fixed issues by JIRA.
• Authored and executed the test plans for the manual testing, System Testing, Integration testing, Performance testing, Black box testing, UAT testing and regression testing and reviewed their consistency with the business requirements.
• Familiar and authored artifacts following several Compliances like Sarbanes-Oxley Act (SOX), Dodd-Frank’s act, Securities Exchange Act (SEC) and Basel II/III implementation and six sigma.
• Certified Scrum master and successful in facilitating the Scrum Process by conducting Scrum Ceremonies and Scrum Artifacts, assuring the Scrum process without any External and internal impediments and conflictions for the Scrum team and coordinating with the Product owner in prioritization of the requirements and the Acceptance criteria.
• Outstanding communication skills and ability to work effectively with technical teammates in order to translate business requirements into an effective technical solution and serve as an effective communication channel between the key IT personnel and stakeholders.
• Strong Management Skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environments and great Ability to manage multiple large scale projects concurrently and efficiently.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environment.

AREAS OF EXPERTISE

• Project Leading skills
• Project Planning, Budgeting
• Resource, Time, Cost, Risk & Vendor Management
• Change Management & Content Management
• Business Process Modeling & Re-engineering
• Skilled Negotiator
• Business Analyst skills
• Impact Analysis/SWOT/Cost-Benefit Analysis/Gap Analysis
• Quality Assurance
• Excellent Project Implementation
• Data Modeling/Data Mapping /Data Sourcing/Data Analytics/Business Intelligence

TECHNICAL SKILLS

Business Modeling Tools: UML Modeling using Rational Rose, UML, MS Visio, Balsamiq, Axure, Wire frames

SDLC Methodologies: Waterfall, Agile-scrum, Waterfall-scrum, RUP, Scale-Agile

Business Skills: Change Management, Impact Analysis, RAD, JAD Sessions, Data analysis, SWOT analysis, Cost benefit analysis, Gap Analysis, ROI Analysis, PMP

Requirement Management: Rational Requisite Pro, MS Word, JIRA, Rational Doors, HP ALM, HP QC

Project Management Tools: MS Project, SharePoint, Confluence, Version One, JIRA

Testing Tools: HP Quality Center, HP ALM, Rational Clear Quest, Load Runner, Blue beam, RQM, CCM

ETL Tools: Informatica, SSIS

Reporting tools: Tableau Desktop, Cognos v8, MS Visio, Excel, SSRS, MS Word, MS PowerPoint, MS Access, MS SharePoint, Qlikview, Crystal, Spotfire, Oracle BI

Languages: HTML5, CSS3, XML, SQL, JAVASCRIPT, Angular JS,.net, COBOL

Databases: MY SQL, Microsoft SQL, Oracle, CC&B Oracle application, EBS, Power Plan

Domain Knowledge: Utility, Mortgage, Banking, Insurance, Brokerage

PROFESSIONAL EXPERIENCE

Program Manager /Sr. Project Manager

Confidential - Manhattan, NY

Responsibilities:

• Leading several Cross functional business teams and Vendor IT with a total teams more than 50 members
• Handling & managing multiple projects (Vder Phase 2, Cost recovery, RCSF recovery, CC&B BI reporting project, production maintenance, new Rates, CC&B enhancements at the same time).
• Established collaborative partnership among stakeholders to enable scoping SOW, financial & resource decisions
• Worked on budgeting the projects, completed project successfully by lowering the budget by 50%
• Identified, documented & Elevated cross-organizational & Vendor- driven dependencies and worked with Internal managers and peers across the organization to coordinate, develop & implement appropriate dependency management process
• Coordinated with multiple project groups, departments, vendors, offshore teams to ensure timely & Cost effective execution of major scope milestones and it’s resources
• Mentored & guided the Section manager & Junior Project managers & team members on guiding the project management practices, resource decisions, standard method of practices of SDLC, stream lining the current process, enhance the quality output with vendor management.
• Worked with Section manager to help in annual planning budgeting for the projects
• Streamlined several SDLC process like testing standards & Regulations by coordinating with IT & business for improved quality
• Enhanced the quality while working with the vendor & off shore team to obtain better output as per expectations
• Managing & budgeting, actual vs. forecasted budget for variances several projects
• Communicated with the stake holders on status of projects in timely manner
• Experience in identifying & Communicating the stake holders about the projects risks & it’s mitigation measures and monitoring the mitigation plans
• Identified, documented & spear-head evaluations of changes based on cost, schedule, risk& Scope impacts as well as internal cross functional dependencies & ensured appropriate packaging of relevant information to support appropriate project change & governance decision processes
• Developed & maintained Project artifacts as per the ITPMO guidelines & internal audit requirements
• Identified several efficiencies and presented recommended improvements at various levels of management.

Environment: Water Fall Methodology, MS project, RQM, CCM, oracle BI enterprise, BizTalk, CC&B Oracle application, MS. Share point, MS Word, MS Excel, EBS, SQL, Java, API, Monday.com

Sr. Project Manager / Sr. Business Analyst

Confidential - Manhattan, NY

Responsibilities:

• Leading 7 Cross functional business teams and Vendor IT with a total team of 50 members
• Defining the project guidelines & scope for project and identification of the stakeholders
• Responsible for maintaining the scope without gold plating, scope creeps and conducted “AS IS” - “TO BE” Gap analysis by studying the current system
• Responsible for budgeting for 3.5 million dollars with contingency & management reserve, monitoring the budget with actual vs. Estimated budget through Oracle BI reports, Resource management based on budget and reporting the budget cost updates to the stakeholders.
• Planning and Monitoring the project’s tasks and activities through Work break down structure and Gantt charts in MS project
• Obtained requirements from business S.M.Es through elicitation techniques like JAD sessions, interviews, surveys and documented the Functional specifications document (F.S.D), Business requirements document (B.R.D)
• Created UML diagrams, Data flow diagrams, Solution Architecture diagrams, Use cases by conducting several design sessions
• Tracking daily activities and work progress of project team through daily status meetings in MS Project for higher productivity & high team velocity
• Ensuring that they are no impediments for both business & technical teams through effective communication
• Excellent communication of the project status, risks and important updates to the Project team & Stake holders
• Worked as liaison between the business & IT and also Coordinating experience with the offsite vendor team throughout the project cycle
• Responsible for delivery of product as per timelines and completion of tasks to meet the required milestone with higher quality as per acceptance criteria of business needs
• Monitoring testing phase and escalating the defect remediation on the critical & blockers for not to impact the testing timelines, provided testing updates & statistics to the steering committee every week.
• Facilitated UAT training sessions, UAT phase, system integrated testing, white box testing & performance testing
• Documented test plans, test cases in RQM for all testing phases and helped the business and developers in tracking defects for the issues raised through RQM & assisted in issue debugging through CCM.
• Obtaining the approvals to go live, conducted GO/NO GO meeting and provide product training to the business
• Responsible for several process improvements based on the status and risk assessment meetings, identified risks and it’s impacts & provided risk mitigation
• Responsible for change management for new change requests and track them in Rationale Change Management
• Planned the cutover tasks with roll back & contingency and performed mock cutover for successful implementation

Environment: Water Fall Methodology, MS project, RQM, CCM, oracle BI, Power plan application, Oracle application, MS. Share point, MS Word, MS Excel

Project Manager /Sr. Business Analyst

Confidential - Manhattan, NY

Responsibilities:

• Project Management from initiation phase to Project Close Phase and also monitored post deployment.
• Documented Project Charter, vision documents & conducted the Project initiation meeting to Steering committee
• Create and Monitor the project plan with tasks, dependencies, milestones and by gathering inputs from multiple cross functional teams with team size of 40 members
• Setup daily & weekly meetings to ensure milestones are being achieved and to track daily team activities
• Participate in System Development Lifecycle (SDLC) process, working as Liaison by conducting business, functional, and technical meetings, voicing concerns/suggestions, and providing solutions that result in better outcomes
• Gathered requirements through elicitation techniques for 30 Oracle BI reports and created Functional specifications documents, RICE ID Documents, data dictionary, UML diagrams like Data flow, solution architecture diagrams, Report Mock ups
• Performed & assisted in Data analysis, Data integration, Data mapping and Data extraction from source to target and created mapping specification documents & Data dictionary
• Identify & document the issues, risks, and escalate to steering committee as required and aid in mitigating the risks
• Oversee all deliverables are being produced per quality standards and maintain documentation in SharePoint
• Efficiently managed the Resource Management, Change Management, Time Management, Quality management
• Worked as Testing lead monitoring the test phases, creating, maintaining the test cases in the RQM and managing around 25 testers during the Testing phases through Rationale Quality Management
• Facilitated Unit testing, System Integration testing, end to end testing, UAT testing, White box testing, Performance testing & assisted by working with developers & business users to triage and resolve the issues.
• Managed & escalated the Defect remediation through every day status meetings to meet the timelines
• Efficient in providing the best deployment plan with Roll backs, contingency plans & performed successful cutover
• Responsible for budgeting & forecasting, expense reporting, actual vs estimate analysis and controlling the budget & resources throughout the project
• Communication of the status of the project & risks through Status reports & Weekly meeting with the Team & stake holders and maintaining the project documentation as per the quality & audit standards

Environment: Waterfall Methodology, MS SharePoint, MS Visio, MS Project, MS Excel, MS Word, Oracle BI, Power Plan Application, RQM, CCM, MS Visio, Informatica

Project Manager /Sr. Business Analyst

Confidential - Manhattan, NY

Responsibilities:

• Studied the current system & performed the “AS IS “and “TO BE” Gap Analysis
• Obtained requirements through brain storming & interviewing the business users to update the existing system to do automatic cancellations
• Created the UML diagrams, Data flow diagrams through MS VISIO, Documented the Functional specification document & Technical specifications document.
• Created Data Mapping documents and technical specifications documents for automatic enhancements
• Created User stories, sprint burn-down charts, Sprint Task list, Product Backlog, Product burn down chart, Facilitated Sprint Planning Meeting, daily stand-ups, review meetings & Retrospective meeting.
• Tracked team velocity& facilitated the process by resolving the conflicts in the team & avoiding the impediments throughout the project.
• Hosted Daily scrum calls and updated sponsor on status updates & project progress, conducted Backlog refinement meetings for requirement detailing via use cases & to undertake management of churns.
• Documented the test cases and test plans as per the requirements for unit testing, System integrated testing & UAT
• Monitored testing process and the results for all of phases & multiple test rounds through JIRA
• Kicked off & Facilitated UAT testing, provided testing statistics, obtained UAT approval as per SOX regulations
• Performed Issue tracking and debugging the issue by assisting the developers & support team
• Ensured that the test case scenarios are successfully tested and retested upon debugging the issues
• Planned the project activities & tasks and tracked the team progress though weekly meetings
• Helped in providing the access to the CIS test environment to test the vouchers for business users
• Conducted steering committee meetings with directors to discuss the progress, impediments, Risks & mitigations
• Planned the deployment tasks for the implementation through MS Project & provided product training to users

E nvironment: Scrum Agile Methodology, Mainframe, COBOL, MS SharePoint, SQL, MS Project, MS Excel, MS Word, MS ACCESS, CIS, db2 tables, Oracle Application, JIRA

Project Manager /Sr. Business Analyst

Confidential - Manhattan, NY

Responsibilities:

• Facilitating, leading the project and managing the team tasks from initiation till closure of the project
• Gathering Requirements by brainstorming & interviewing the business users & Subject Matter Experts (SMEs) & Conducted “AS IS” - “TO BE” Gap analysis
• Prepared many documentations: Functional scope document, high level and low level mapping documents for detailed billing field specifications, New fields specifications, DB2 field specifications documents, Data warehouse report specification documents
• Leading and conducted several workshops to gather requirements for the New reports by explaining the Reverse engineering documents to business users
• Communicating with the business users regarding the requirements or changes needed, new Billing rates, Issue tracks, Following up on the project team if they are due in any timeline for providing information/requirements/documents
• Data Analysis: Bill decoding, validating the data between Invoices, satellite reports and REVSTAT Db2
• Data Integrity: Requesting the changes required for the source system according to the target
• Data Mapping: Mapping the satellite data with the help of the satellite bills related CSS similar bills and db2 information
• Data Extraction: Retrieving the data for several bills and vouchers information in the customer Information system (CIS), REVSTAT db2, OSB portal
• Purchasing the required software License purchases and getting the software installed on the user’s computers
• Maintaining the Documentation on the SharePoint website and providing the access permissions to the required users
• Allotting work to manual testers and team members to ensure that the resources are not idle and monitor their progress
• Lead testing and monitor the exceptions and provide approvals to proceed, Regression testing by system support for daily testing
• Providing the test case and training documents to business users and manual testers
• Contacting the IT team about the issues found in testing, debugging the issues and maintain the issue list
• Conducted UAT kick off meeting to explain the test plans, test scenarios and also User training meetings
• Creating the Project Plan, time lines, monitoring the progress of the project, resolving the impediments faced by the team
• Plan the deployment phase and Work breakdown structure (WBS) to accomplish the team’s tasks.
• Lead the weekly Status meeting and tracking the pending tasks by the team and provide the timelines to complete.
• Performed Impact Analysis and lessened the gold plating to minimize the cost and risk
• Send out the Status reports to the steering committee members and meeting minutes to the team
• Getting the UAT approvals/sign off from the business Managers of several groups as per audit requirements
• Getting approvals from Internal audit and PWC by providing the testing information
• Lead the GO/NO GO meeting for the final deployment and monitor the deployed jobs

Environment: Waterfall Methodology, Mainframe, COBOL, MS SharePoint, SQL, MS Visio, Blue beam Extreme, MS Project, MS Excel, MS Word, SSIS, MS ACCESS, db2 tables, Oracle Application