SUMMARY

• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing
• Experienced as Project Manager, Scrum Master, Business Analyst, Developer, and QA lead
• Excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously
• Experienced in an Agile and/or Iterative approach projects as well as the typical Waterfall methodology in a Healthcare environment

TECHNICAL SKILLS

• TFS/Team Foundational Server
• HP ALM
• HP Quality Center
• ServiceNow
• MS Project
• PreSage
• Sharepoint
• MS Office
• Visio
• Cognos
• SSRS
• Business Objects
• Power BI
• Balsamic
• Azure Dev Ops

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Senior Business Solutions Analyst

Responsibilities:

• Conduct Design Thinking sessions to gain insights into end user and customer needs
• Involved in extensive discussions with business users and developers to understand the business/requirements/functionality.
• Conduct gap analyses to derive requirements for existing systems enhancements.
• Work with Business Users to define Key Performance Indicators to monitor Health of specific Business processes. Assess and Identify potential data sources.
• Translate Business questions and requirements into conceptual and UI application models to enable Technical Dashboard development.
• Arranged stand - up meetings, facilitate meetings, schedule meetings, demo and decision-making processes
• Helped team or individual to clarify goals and actions to achieve them
• Manage the product backlog for product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project
• Responsible for all Testing and QA activities within the project lifecycle Works with and manages Offshore QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products
• Responsible for identifying, responding to, and managing risks and issues
• Experience in dealing with multiple projects and cross-functional teams and ability to coordinate across teams in a large matrix organization environment
• Helped team or individual to clarify goals and actions to achieve them
• Hosted touchpoint meetings to get hands-on updates on the project, address potential impediments and link up team activities with the product owner’s wish list .
• Interfaced with clients to define and document requirements for a named set of custom developed or vendor software products
• Created documentation including requirements, user stories, acceptance criteria, feature description PowerPoint decks, user guides, process flows, wireframes, and newsletters
• Manage the product backlog for product, working with the Engagement Manager to prioritize requirements, define and manage scope and sprints for a project
• Engaged business owners and other ITS resources to respond to requests for new applications and/or enhancements
• Collaborated with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter)
• Conducted Design Thinking sessions to gain insights into end user and customer needs
• Responsible for all Testing and QA activities within the project lifecycle Works with and manages Offshore QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products
• Worked with the Engagement Manager and clients to plan and execute User Acceptance Testing
• Provided operational support to practitioners and firm clients
• Responded proactively to both business and project issues and escalates appropriately
• Status reporting as required by the Market Development Channel and Confidential Applications Studio leadership
• Coached and mentor Dev team, Product Owners, and others in organizational environments in which Scrum was not yet fully developed
• Responsible for identifying, responding to, and managing risks and issues
• Arranged stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes

Confidential

Project Manager/Scrum Master

Responsibilities:

• Coached and mentored Dev team, Product Owners, and others in organizational environments in which Scrum was not yet fully developed
• Served on Scrum of Scrum board to collaborate with other scrum masters to improve the methodology efficiency
• Arranged daily stand-up meetings, facilitate meetings, schedule meetings, demo and decision-making processes
• Responsible for coaching the team on how to become a fully autonomous and self-organizing team by encouraging collaboration, motivation, and trust and respect
• Helped Product Owner to make the product backlogs in good shape and make them ready for the next sprint
• Implement changes and steps to increase the team’s productivity
• Encouraged collaboration between the Scrum team and product owner
• Helped Product Owner to make the product backlogs in good shape and make them ready for the next sprint
• Identified, tracked, and removed impediments
• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for deliver
• Forecasted the number of deliverables possible in an iteration based on evidence and reliable source
• Ensured that team member had resources that they needed, were communicating well, and were shielded from distractions and interruptions
• Responsible for identifying, responding to, and managing risks and issues
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
• Planned and coordinated the resources needed to deploy a major Release within the predicted cost, time and quality estimates
• Gathered and updated project materials, completed budgeting, forecasting, project documentation, business flows, and lessons learned document Starting position was as Senior Business Analyst - Responsible for defining the real business problem behind the expressed “needs” to ensure that the solution team is solving the right problem, and not providing the right solution to the wrong problem
• Interacted with business stakeholders to gather/elaborate and document the requirements
• Created use case models / user stories and be able to elaborate them without any ambiguity
• Worked closely with software architects to understand the bigger picture and deeper integrations impacts and requirements
• Worked closely with software developers to plan and execute development iterations
• Worked closely with QA to ensure that developed products meet functional, non-functional and usability requirements
• Assisted Scrum master in facilitation of daily scrum, sprint planning, sprint demo and retrospective meetings as needed
• Assisted Product Owner with the elaboration of Epics, Themes and Features into user stories that were granular enough to be achieved in a single sprint
• Responsible for identifying, responding to, and managing risks and issues
• Assisted Scrum master in facilitation of daily scrum, sprint planning, sprint demo and retrospective meetings as needed

Confidential

Senior Financial Analyst

Responsibilities:

• Developed Access Databases for reporting and data analysis
• Prepared ad hoc data analysis of detail supporting reports as required by Centers of Medicare Services
• Utilized independent judgment and discretion, identified trends, variances, and key issues and provides recommendations for adjustment
• Reconcile data obtained from various mainframe system reports and work with management & technical staff to identify, interpret, and resolve variances
• DME and Part B Debt Reporting - NMSP, MSP, Write Off, Treasury Collection Analysis and Reconciliation

Confidential

Business Systems Analyst

Responsibilities:

• Played a key role in increasing employee productivity by identifying root causes of manual process inefficiencies of foreign accounts and initiated corrective action
• Tracked missing revenue stream by identifying inaccuracy of an existing report thereby preventing a 1.5 million write off
• Conducted interviews and developed business cases to implement process changes, develop training materials, and instructed clients on new processes and procedures
• Diagnosed business operations, located gaps in existing processes, and helped to achieve cost-effective production with increased quality, efficiency and satisfied customer service
• Documented business processes, conducted workflow, process diagram, and gap analysis to derive requirements for existing systems enhancements
• Monitored the efficiency and reliability of application software and assisted information service providers in analyzing and solving problems, which impacted the application software
• Designed process controls to ensure Sarbanes-Oxley compliance
• Ensured translation of data into consistent, maintainable formats in preparation for ETL processes
• Identified and resolve data quality issues to ensure quality assurance and drive data quality initiatives
• Performed complex data analysis in support of ad-hoc reporting and standing customer requests
• Provided accounting support and analysis to Accounting and Operations areas for strategic business decisions and cost savings initiatives
• Identified and improved system reporting to improve the accuracy and efficiency of the account reconciliation process
• Assisted with general ledger account reconciliations including analysis of general ledger detail to ensure that expenses are in the correct general ledger accounts

Confidential

Technical Coordinator

Responsibilities:

• Identified problem areas related to monthly invoices to contract and grant agencies which resulted in reduction of bad debt reserve
• Provided technical expertise and key troubleshooting that eliminated discrepancies in the Accounts Receivable module during an enterprise computer conversion
• Liaison for the IT division and Finance Department
• Supervised Accounts Receivable staff including billing, collection and reporting activities according to specific deadlines
• Supervised the reconciliation of A/R to the G/L and conducted account research and analysis
• In charge of technical support and training the users of PC class workstations
• Conducted interviews and developed business cases to implement process changes, develop training materials, and instructed staff on new processes and procedures
• Created detailed financial reports utilizing proprietary tools and third-party technologies
• Performed statistical analysis on data to evaluate and isolate the critical factors influencing trends and relationships of variables to drive improved results
• Modified reports to correct longstanding problems
• Reconciliation of accounts
• Applied knowledge of systems and application design to assist technical development team in creation of effective software solutions
• Provided feedback to senior management and identified problem areas for proactive solutions

Confidential

Maintenance Programmer

Responsibilities:

• Within months of learning 4GL code, wrote most of the code used in a data conversion/migration initiative
• Successfully provided comments for undocumented, convoluted code to increase development efficiency and quality maintenance
• Maintained existing programs, system processes and individual modules
• Developed and implemented Informix 4GL code for use in data migration/conversion
• Analyzed legacy system data quality and performed data cleanups
• Designed and wrote data collection terminal’s user interface software for presenting menus and collecting data
• Maintained 4GL code and fixed existing bugs in software
• Wrote Stored Procedures and Libraries
• Assisted in process modeling; conducted and participated in JAD sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture
• Provided end-user support, training and system documentation