SUMMARY

• enterprising, thorough and driven Project Manager/Change Manager known for accuracy, maintaining schedules, to ensure maximum customer satisfaction and business revenue.
• Experienced in Technology, Insurance, Telecom, Financial and Airline Industries with a proven background for delivery of timely results; achieve budget/forecast management.
• IT background with Infrastructure, PMO, SDLC, Implementations, Cloud Migrations and Change Management in Enterprise Environments.
• Extremely engaging personable personality and thrive in collaborate work environments. Over 20+ years in Information Technology.

TECHNICAL SKILLS

• MS Office 365 - MSPS - Power BI - TFS (Team Foundation Server) - Remedy - ServiceNow
• Cherwell - Salesforce.com - Sugar- Siebel (CRM Systems) - Oracle OnDemand - SAP - SharePoint
• Knowledge Management - Archer - Planview - HPPM - Clarity (CA PPM) – Rally – Jira – Confluence
• Application Lifecycle Management (ALM) – Business and Technical Acumen, Sun Certified

PROFESSIONAL EXPERIENCE

Confidential

Technical Project Manager

Responsibilities:

• Manages changes/RFCs (Request for Change) from receipt through closure. Develop and lead Change Management community of Practice
• Engaged by workflow task via the customizable workflows’ setup in GPS after the AT&T centralized LCM Team (“CLCM”) has completed their previous tasks.
• Assures scheduling windows align to MACD types and assumptions for implementation – for example, non-service effecting not aligned to weekend windows.
• Participates on the Client Change Advisory Board (CAB) and with Change Control Board (CCB) as defined in Attachment CM (Change Management) to this SOW
• Receives and validates change requests, validates provided Change authorizations and approvals, Change validation during the change window, Evaluate and close change, Facilitate urgent change, Process quality control, Manage Incident with Problem Review Board

Confidential, Plano, TX

Project Manager/Regional Director

Responsibilities:

• Centers of Excellence Project Management SDLC project management for internal and external clients. Manage software cloud migration/hardware multiple team’s solutions for internal and external resources, facilitate technical architectural reviews, Implementation, UAT, SIT, compliance reviews and project updates, Enterprise software solutions, SharePoint updates and artifacts.
• Managing Seattle Logical Separation projects, Software transformation projects and Team Leadership - Coordination of task completion across various globally-located teams - Communicating with development team, technical team, program managers to understand scope and requirements - Setup management system for business analysis progress and gathering of business requirements - Managing risks and Issues, Status Report with executives and Stakeholder Management - Participation in the day to day process of the PM Center of excellence - Research and resolution of varied problems - Functions include administering defined procedures, analysis and report generation, and exception processing. - Communicating with COE managers and Global IT Managers - Improving/Transforming current processes and procedures for Project Managers - PMI, ITIL, Agile, and SLDC Processes - Manage all phases of the Project Life Cycle

Confidential, Ft. Worth, TX

Project Manager III/Scrum Master Consultant

Responsibilities:

• Project Manager, III for Development of Infrastructure Projects with Scrum Methodology. Plan, direct, gather requirements and coordinate project activity. Consult with management, stakeholder, vendors, technicians, department managers to solicit corporation and resolve problems. Production processes, quality control, TFS, Rally, costs Business Continuity and Warranty Plans. Assist the Product Owner with User Stories for Product Backlog. Product Backlog, Facilitate Story Point Estimation. Work with Product Owner for prioritized Epic Stories, Sprint Planning, Daily Scrum, Sprint Review, End of Sprint Retrospectives, and Roadmap Planning. Projects listed below:
• Protiviti Risk Technology Solutions Implementation a GRC (Governance, risk management and compliance software that allows publically-help companies to integrate and manage IT operations that are subject to regulation. SOX Compliance - Protiviti portal tool was chosen to improve the organization of the SOX process allowing reporting, reducing version control and support data presented to Sr. Mgmt. and the Audit Committee.
• SHA-2 - IBM Notes Service Improvements - Lotus Notes Refresh EOL - Refresh the Notes hardware environment, upgrade the Domino software version and web enable go forward applications. Schedule managed via Kanban, High-level plan (milestones) and Scrum

Confidential

Transition Project Manager Consultant

Responsibilities:

• Implementation of DSOM Dell Services Operations Manager (ServiceNow) from Remedy. Working with customers’ requirements and internal applications for implementation requirements, and ensuring the requirements delivered and effectively in place. Infrastructure implementation and other IT transformation initiatives through project management, consulting with internal leaders, collaboration with teams throughout Dell, and implementation of key project deliverables including reports, presentations and measures of success.

Confidential, Plano, TX

Project Manager/System Analyst Consultant

Responsibilities:

• Assisted all customers including client end users, third parties and various functional areas such as Supply Chain, Research and Development, Marketing, Finance or other businesses within the company. SharePoint Administrator for Project.
• Researched, designed, developed plans and maintained support services for existing and new business applications and information systems solutions through integration of technical and business requirements process methodology.
• Implementation of HR Vendor Management System (Fieldglass a SAP Company).
• Analysis of business requirements, configuration of third-party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure, and information systems.
• Managed Information Technology functional groups to obtain resources in support of objectives, Business Continuity, Warranty Plans, SharePoint Knowledge Management and strategies. Participated in architecture reviews to ensure that solutions complied with standards and approved technologies.

Confidential – Ft. Worth, TX

Sr. Project Manager Consultant

Responsibilities:

• Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Go-lives and Change Management Information (ServiceNow) and integrations after go-live.
• Knowledge Management of business requirements, new articles and functionality properties for Go-live activities, decommission processes and compliance information. Assisted in setting up determination of scope, plans, estimate work effort and determine duration of development activities with various business units, customers and management for issues/risks and escalations.