Business Growth & Systems Optimization Manager Resume Denver - Hire IT People

SUMMARY

Business Growth & Transformation Manager with expertise in problem solving, solution development, mapping process and infrastructure improvement.
B ig picture thinker, in - depth problem solver, entrepreneurial & creative.
Bringing to bear successful experience in software, technology solutioning & consulting in platform/cloud, professional services, sales and customer organizations.
Technical consultant to customers as a trusted advisor.
D esign strategic business outcomes based on the needs and opportunities of the business.
Breadth and depth in holistic understanding of objectives, potential technology solutions and delivering top quality resolution.
Strong performance record of delivering measurable results while providing ongoing direction and support throughout the development lifecycle.
Managed teams up to 20 in multiple locations with CapEx & OpEx budget responsibility.
Saved $1M in outsourcing expenses by creating new internal business processes.
Reduced failure time 50%+ by implementing best practices in service, support and failure analysis.
Experience building teams from scratch in multiple environments.

TECHNICAL SKILLS

Project Management Software Assessment, Implementation Agile, Scrum, SAFe
Team Leadership Recruiting, Hiring, Training CRM, Salesforce, Slack
Budgeting, Cost Control Business & Systems Analysis Deployments, Configuration
Product Test, Technology Integration Vendor Management & Negotiation Test Scripts, Test Plans
Customer Success, Account Management Big Picture Vision, Prioritization Rally, Jira, Trello, Confluence

PROFESSIONAL EXPERIENCE

Business Growth & Systems Optimization Manager

Confidential, Denver

Responsibilities:

Enquire is a premier CRM, marketing automation and contact center solution provider in senior living and post-acute care.
Built teams, processes and operations to accelerate the growth of this CRM solutions company. Recruited and hired technology and back office professionals to transition out of an environment of outsourced engineering teams and consulting organizations.
Performed business/user tools requirements analysis for demand, capacity, service gaps and service levels. Assessed solutions, selected, procured, implemented and integrated. Provided frameworks and tools through which the team could resolve issues and enabled them to work efficiently and effectively.
Partnered with the IT to design the maintenance/upgrade roadmap, working closely with vendors and internal departments to actively participate in the software implementation life cycle.
Revamped Support Department customer issue workflows. Created issue classifications, prioritization and communication processes. Configured and implemented the new workflows within ZenDesk.
Recruited and hired 8 software and support technologists, transitioning external vendors out.
Implemented Kanban software development methodology, (in Agile), DevOps, product and project management methodologies and IT tools and support systems to facilitate an organized software development trajectory.
Negotiated vendor agreements and added productivity tools including Jira, Confluence, Smartsheet and upgraded Trello, among others.
Developed cross department workflows and communications to facilitate collaboration and coordinated work.
Launched interdepartmental communications channels, with cross department meetings for information sharing.
Cleaned up ticket backlog and developed follow up customer communication policies and tools.

Scrum Master, QA Test Engineer

Confidential, Denver

Responsibilities:

Provided overall guidance for the team to adhere to Agile principles and practices.
Focused on current processes and procedures and provided feedback to drive quicker delivery, continuous improvement and metrics to identify areas of opportunity.
Escalated and eliminated impediments, share progress of the team to management, and actively address issues to retain focus on the objectives of the sprint.
Tracked sprint items using Agile software tools - i.e. Rally or Jira - and communicated to stakeholders.
Supported and educated the Product Owner regarding release planning, grooming and maintaining the product backlog.
Facilitated and scheduled meetings and discussions to ensure continued collaboration.
Strong business analysis and project management skills.

Principal Consultant

Confidential

Responsibilities:

Consulted with SMB and midsize clients on business and technology to boost their growth, efficiency and ensure successful implementations. Assessed current state and future technology needs, performed business analysis and feasibility studies, and provided roadmaps and strategies for future direction.
Advised on hardware, software, cloud strategies, vendor selection, business practices, sales support and disaster recovery. Trained users on implementations and provided post implementation support.

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Business Growth & Systems Optimization Manager Resume

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