TECHNICAL SKILLS

• Visual Studio, Team Foundation Server (Scrum and Agile Templates), SQL Management Studio, Drupal, Adobe, Gigya, Data Science, Tableau, Power BI, Salesforce - Exact Target, Alterian, MS Office: Word, Excel, Access, PowerPoint, Visio.
• Project Management, Agile Development, Business Analyst, Scrum Master, Quality Analyst/Quality Control.
• .NET, MVC (Model View Controller), SOA (Service Oriented Architecture), SAAS (Software as a Service), PASS,(Platform as a Service) Azure
• SQL (Structured Query Language), jQuery, HTML ((HyperText Markup Language), CSS (Cascading Style Sheets)
• JSON (JavaScript Object Notation), WCF Services (Windows Communication Foundation), TFS (Team Foundation Server)

PROFESSIONAL EXPERIENCE

Confidential, Addison TX

Agile Project Manager/Scrum Master

Technologies: Web API, Swagger, Progressive Web App, Ionic platform, Artifactory

Responsibilities:

• Created a roadmap to show the timeline of a project.
• Successful submission of the app in the app stores for Android and iPhone
• Created Confluence pages to show project deliverables and documentations for transparency.
• Writing user stories and managing Jira
• Coordinating release planning with the team
• Resource management
• Scope management and change order creation and approvals
• Track billing milestones including alerting Admin/Billing for billing milestones
• Scrum Ceremonies: Daily standup, Sprint Planning, Refinement (Grooming), Sprint Review, Retrospective
• Translating the requirements to the entire team with documentation, diagrams, technical clarification, and wireframes.
• Organized and facilitated meetings with the business, stakeholders, and technology teams (strategist, creative, development, QA, etc.).

Confidential, Plano TX

Technologies: Web API, Swagger, Apache, In-house eCommerce Application

Responsibilities:

• Helped in creating information radiator to analyzed 3rd party API gaps
• Worked with technical architects, developers, and business partners to define business rules and business testing requirements.
• Manage overall technical account activities for the assigned vendor(s).
• Kick-off project(s) related and facilitated meetings.
• Helped communicate requirements to the entire team by providing them with documentation, diagrams, technical clarification, and wireframes.
• Provided oversight of digital & technology project development.
• Conducted risk assessment and executed a mitigation strategy.
• Organized and facilitated meetings with the business, stakeholders, and technology teams.
• Produced bug reports as well as for instructions for developers to resolve software defects.
• Provide support during meetings by moderating, brainstorming, incorporating information from focus groups, and performing a cost-benefit analysis to resolve stakeholder issues.
• Involved in Software Development Life Cycle (SDLC), including requirements gathering, analysis, design, development, testing, and maintenance.

Confidential, Addison TX

Agile Project Manager, Scrum Master, Technology Analyst, Solution Architect

Technologies: .Net, MVC, MVC Web API, jQuery, Azure, SQL Azure, Team Foundation System in the Cloud, Web

Responsibilities:

• Worked with technical architects, developers, and business partners to define business rules and business testing requirements.
• Introduce process to track deliverable items in TFS.
• Introduced agile methodology and daily scrum.
• Manage overall technical account activities for assigned client(s).
• Kick-off project(s) related and facilitated meetings.
• In the process of implementing Jira for the development team to use.
• Created both User interface and user experience for an internal Admin portal.
• Helped communicate requirements to the entire team by providing them with documentation, diagrams, technical clarification, and wireframes.
• Provided oversight of digital & technology project development, including management of resources and budget.
• Assist in managing creatives, media, emails, SME’s and development resources as well as external vendors and partners.
• Manage work assignments to the development team (includes building out requirements, initiation of change requests to its completion, and ensuring that a given project is adhering to a standard QA process.
• Provide support during meetings by moderating, brainstorming, incorporating information from focus groups, and performing a cost-benefit analysis to resolve stakeholder issues.
• Helped provide various reports and test requirements, business logic, use cases to support developers, and for business purpose.
• Produced bug reports as well as precise instructions for developers to resolve software defects.
• Provided any support and technical assistance to the developers from a solution architect’s perspective.
• Assisting in developing test plans and managing testing efforts as required.
• Helped in building a variety of marketing and engagement journeys for different clients.

Confidential, Dallas, TX

Agile Project Manager Assistant, Business and Quality Analyst, Scrum Master

Technologies: .Net, MVC, MVC Web API, WCF Services, jQuery, Azure, SQL Azure, Azure Blob Storage, Team Foundation System in the Cloud, Web Role, Database Projects, Agile.

Responsibilities:

• Kick-off project-related and facilitated meetings.
• Reduced the training budget by 40% by taking on of a QC (Quality Control) for ten developers and assuming new leadership roles as Scrum Master.
• Came up with a simple solution to integrate the company’s new communication software to the back-office software.
• Assisted in the creation of a forum for customer support questions and technical issues.
• Helped DPI make use of collaboration tools such as Google Docs, Google+, GoToMeeting, and OnTime Now.
• Direct communication with the design team by providing wireframe mockups for the web and mobile platforms.
• Worked with architects, developers, and business partners to define business rules and business testing requirements.
• Improved User Experience (UX) with wireframe mockups for the web and mobile platforms.
• Helped gather user requirement specifications and assisted the business in converting requirements into Functional Requirement Specifications for the developers.
• Helped communicate requirements to the entire team by providing them with documentation, diagrams, technical clarification, and wireframes.
• Provide support during meetings by moderating, brainstorming, incorporating information from focus groups, and performing a cost-benefit analysis to resolve stakeholder issues.
• Negotiated and managed project scope, progress, and client expectations.
• Helped to provide various reports and test requirements.
• Ensured that developers and architects understood and adhered to defined business rules.
• Educated non-technical critical players on different forms of social media.
• Organized and facilitated meetings with the business, stakeholders, and technology teams.
• Knowledgeable in creating and executed SQL queries.
• Involved in Software Development Life Cycle (SDLC), including requirements gathering, analysis, design, development, testing, and maintenance.
• Maintained and executed test cases, test plans, test objectives, test strategies, test priorities, as well as tracking down reported issues.
• Provided documents for user acceptance testing and QA for each development release during and after various sprints.
• Produced bug reports as well as instructions for developers to resolve software defects.
• Provided management support and technical assistance to the offshore developers.

Confidential, Irving TX

Business and Process Analyst, Project Management Assistant

Technologies: Visio, Excel, Database Projects, Agile.

Responsibilities:

• Reducing project costs around 17% by streamlining the manual data entry process via automation, thereby significantly improving data collection and eliminating the use of V-look up.
• Introduced the company to the Agile methodology along with the change in management to minimize last-minute changes and manage expectations.
• Communicate business process, recommendations, and issues to management regularly.
• Work with the business architect, project manager, and other key players to assess current capabilities and identify high-level customer requirements.
• Perform business risk assessment analysis and support the project manager in determining project risk and risk related to mitigation.
• Worked closely with the project stakeholders, and staff to understand the requirements and the specifications for new applications along with re-engineering existing applications.