SUMMARY:

• Seasoned professional with 19 years of solid IT experience as a Sr. Release/Change Manager, Sr. Project Manager, and Test Lead working with/for fortune 500 companies
• Supported over 500+ enterprise applications and 30+ complex projects spanning across multiple industries within Telecom, Oil/Gas, Retail, Financial Services, Information Technology, Energy and Logistics
• Demonstrated abilities to manage projects/releases using Waterfall, DevOps, JAD, and SAFe Scrum, and SAFe Lean Agile methodologies
• Experienced in developing job descriptions, interviewing candidates, mentoring staff, assigning projects, and evaluating performance

TECHNICAL PROFICIENCY:

Platforms/Databases: Unix (Sun Solaris 8), LINUX, Web, Client - Server, Teradata, Oracle, MS Access, SQL, Mainframe, DB2, and Informix

Project Management: MS Project, Clarity, Prism

Release/Change/Configuration Mgmt: XLR, Jira, GIT, Bitbucket, Jenkins, SonarQube, Artifactory, Ansible, Datical, SVN, BladeLogic, HPDMA, RTC, BMC Remedy, CA Clarity

Test Case Management: Quality Center, Jira, Rally

Languages: MS Visual Basic 6.0(MS Visual Studio 6.0), C, C++, Java, .NET, SQL

Reporting Tools: MicroStrategy, Business Objects, COGNOS Enterprise Suite

Databases: Teradata, Oracle 8i/9i/10g, SQL Server 7.0/2000, MS Access 2003/2007

ETL Tools: Informatica PowerCenter 7.1/8.1, Ab Initio

Web Development: HTML/DHTML, XML, Java Script, VB Script

Collaboration Tools: MS SharePoint, Lotus Notes, Primavera, tSpace

EXPERIENCE:

Confidential, Plano, TX

Sr. Release Manager of DevOps

Responsibilities:

• Manage 8 onshore/18 Offshore resources within in Global Business Services supporting over 150+ Enterprise Applications from intake, build, test, planning, configuration, and deployment
• Oversee the daily Scrum of Scrums(on/offshore) meeting to address new issues, emergency changes, and potential risk for upcoming deployments
• Monitor JIRA for issue tracking to ensure EPICs/Features/Stories/Task are being completed per schedule and will not impede release dates
• Oversee the execution of automation tools(XLR, HPDMA, Jenkins, Ansible, Datical,etc) for multiple platforms, mandated patching efforts, code fixes, upgrades, migrations, and emergency fixes.
• Communicate effectively with leadership application teams for ALL process changes, work directly with Application Managers to provide oversight and solve problems, and negotiate with Technical Implementers
• Spearheaded the integration of a Front End Web Portal with BMC Remedy to automate the intake process with functionality that lowered risk, improve data quality, and reduced the CRQ (Change Request) completion time by 25%
• Worked closely with CIO to identify the suite of DevOps tools to be adopted amongst the organization allowing the ability to streamline, automate, reduce defects, and perform CI/CD (Continuous Integration and Continuous Deployment).
• Established partnerships with Implementation partners/application teams, enforce SLAs, in corporate best practices, mitigate risk, and share Lessons Learned to improve future releases
• Partnered with Change Management to adjust polices to align with SAFe Scrum methodologies
• Perform review sessions with Application Teams and TI Partners to mitigate risk and ensure deployment readiness
• Ensure the creation of the release calendars, roll out schedules, overall implementation plans and WBS activities/tasks for Release Management are published

Confidential, ATLANTA, GA

Sr. Release/Change Management

Responsibilities:

• Serve as Lead Release Manager, by managing/supporting the overall release lifecycle from intake to delivery for Major, Minor, and Standalone Releases for Enterprise applications utilizing Middleware functionality.
• Track deployment activities, facilitate check point status calls for leadership, provide deployment status emails, open bridges/chat rooms to discuss Sev1/Sev2 issues and appoint team members to open/track/escalate issues to determine root cause and resolution release weekend/post clean up
• Manage the Infrastructure Change Control Board (ICCB) and Change Control Board(CCB) on a weekly basis providing insight to stakeholders about projects with possible impacts to a release.
• Advise teams to move deployment dates based on application restrictions, maintenance windows, and infrastructure impacts mitigating risk to any release
• Coordinate with Dev team and Configuration Management to ensure all applicable environment issues are resolved prior to deployment
• Meet with Project Managers on a routine basis ensuring resources are assigned for correct time frames, deployment plans are in alignment with Release Level Milestones, and dependencies are identified
• Streamline and create reusable processes to ensure Change and Release Management methodology policies are well defined for internal and external applications teams utilizing Middleware services.
• Provide executive write-ups to leadership on weekly basis highlighting the overall work effort, team added value and the benefits to the customer or company.
• Host Go Live meetings with Dev, Test and Prod Support team prior to a release ensuring all applicable artifacts are approved before Release Communications are sent to Leadership and other impacted organizations

Confidential, ATLANTA, GA

Sr. Lead Project Manager (BIDW)

Responsibilities:

• Managed 5 projects within the Confidential (Customer Address and Service Qualification) programs dealing with technical migrations to help provide better response time to resolve issues and overall customer service by offering products/services by implementing a Global Identifier which will involve applications and databases changes
• Ran DBQL reports against various application databases to verify the data being used with in the BIDW organization and inform other organizations upstream and downstream of the impact per the scope for an upgrade, enhancement or implementation
• Managed and implemented U-verse, light speed, billing, data warehouse and inventory applications for networks software solutions by applying SDLC/ITUP methodologies to ensure all phases for the BIDW applications (EDW, eCDW, CIM/CDR, BIDW-MFA, etc) have been met while working in parallel with other organizations outside the BIDW team to meet milestones.
• Ensured key stakeholders were engaged and effectively communicated scope, project schedules, budgets, progress, next steps, risks, and issues to upper level management by facilitating meetings on a weekly basis via web conferencing and status reports.

Confidential, ATLANTA, GA

Sr. Project Manager

Responsibilities:

• Manage a team of 20 Database Architects consisting of Oracle, DB2, SQL, and Informix platforms to remediate a total of 79 applications spread across 546 databases using MS Project and Excel
• Point of contact for upper level management communication and issue resolution as well as accountability for all aspects of project delivery and responsible for providing a weekly/monthly status report consisting of Key Messages, Key Decisions, Accomplishments, Risk/Issues and upcoming Planned Activities by creating pivot tables, bar charts, formulas and building macros for data analysis to import into Power Point to present to upper level management.
• Facilitate weekly status meetings to ensure project is within budget and on time
• Perform daily scrum sessions to ensure timely deliverables and mitigate any issues or risk
• Met with Application team prior to upgrading or decommissioning servers to ensure the vendors (including third party vendors) are certified and can support the latest version needed to stay compliant.
• Submitted documentation needed to perform the remediation task for all environments (Dev, Test, QA, QP, Pre-Prod and Prod) such as Request for Change (RFCs), Integrated Deployment Process (IDP), and DASD for procurement including servers, storage, blades, CPU memory, etc. for all platforms

Confidential, BIRMINGHAM, AL

Sr. Legacy Architect Project Manager

Responsibilities:

• Managed on/offshore resources for the integration activities for the PMO as a result of $9.6 billion bank merger between Spain’s Banco Bilbao Vizcaya Argentaria (BBVA) and Compass Banchares to integrate Legacy Systems with Alnova for the Platform Upgrade software implementation.
• Manage the SW/HW cost to build Mainframe and Open System environments needed to perform the Platform Upgrade project
• Ensure the solution of delivery meets the business needs and expectation by delivering of requirements documentation to include process maps, interface requirements and data quality requirements for end-to-end process, data correction, reconciliation, quality control / monitoring
• Support Team Leads and Application Managers to ensure documentation, interdependencies and deadlines are met across the bank and ensure all gaps are escalated to be resolved in a timely fashion to maintain the overall progress of multiple projects, using various tools such as MS Project, Microsoft suite, JIRA, SharePoint, Project Notebook, Risk log, Issues Log, Decision Matrices, and review high level deliverables across projects.

Confidential, ATLANTA, GA

Sr. Data Conversion Architect Project Manager

Responsibilities:

• Managed a team of resources (6 on-shore and 4 off-shore) to analyze and provide solutions to improve fallout for ADSL flow through Orders on a daily basis to report status to the delivering director.
• Managed the prioritization of ADSL conversions and coordinate with the Business, Application, Consumer IT and Change Management Team, to gain approval for Staging, Dry-Runs and Conversions to implement software implementations for all wire center regions
• Accountable for having issues identified/resolved, task complete, escalating problems and program managing the Extracts, Cancels, Loads and Reissues.
• Negotiated conflicts for maintenance windows with other teams to ensure data conversions are executed per the schedule

Confidential, O’FALLON, IL

Test Manager

Responsibilities:

• Managed a team of 8 to perform Software Integration Test (SWIT) to ensure each of the COTS components function properly when built on a target system (Oracle).
• Guided End-to-End System Test on the Oracle BEA Aqualogic Service Bus (ALSB) Middleware Server, Tivoli Management Server, Business Objects (BOBJ) Server, Data Profiling/Data Flux Server, Informatica PowerCenter (8.1.1), Oracle Enterprise Manager (ODBC), and Teradata SQL Assistant (7.1) to validate that the data flows properly throughout the entire system and maps the test data from the source files to the entity/attribute in the database, then to the column in the report.
• Ensured that all defects/System Trouble Report (STRs) are tested after each build and install, to perform Dry Runs in the current Test and Pre Prod environment in which allows the team to verify the requirements during Pre Prod for GWT (Government Witness Testing).

Confidential, ATLANTA, GA

Sr. Project Manager

Responsibilities:

• Oversaw weekly defect coordination for all phases of testing using Quality Center from planning through implementation to provide defect status across multiple testing phases to the Business to ensure releases were being tracked and managed appropriately.
• Supervised up to 25 resources on multiple projects/releases simultaneously by coordinating all defects dealing with Yantra/NSE applications and implemented a standalone release on time and within budget.
• Managed the decommissioning of server/applications for the IS-LD Team to reduce support cost, by syncing with Accenture Operations, EDS, Confidential & Confidential Contract Management and Accenture Contract Management to carry out the Retirement Process.