SUMMARY:

• Industry Experience includes Multi - Location Hotels and Retail StoresIT Project Management | Nationwide System Roll-Outs | Project Tracking Relationship Management | Vendor Management Process Improvements | Point of Escalation | Cost Savings
• Meet or Exceed Projects Timely and Cost Efficiently with Commitment for Success
• Diverse background in large scale corporate / enterprise environments.
• Skilled at successfully managing projects with cross-functional teams, meeting due dates with consistently superior quality deliverables.
• Strengths in analyzing issues, problem solving and collaborating.
• Well versed at communicating and translating complex concepts to technical and non-technical audiences at all levels in organization. Recognized for timely, cost effective installations, upgrades, and services of telecom and hotel property management system interfaces and POS Systems.

SOFTWARE | TECHNICAL:

Microsoft Office, Salesforce, Clarity, Confidential, Cisco Call Manager, Cisco Unity, Cisco VPN Concentrator, Cisco WCS, CiscoWorks

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

IT Project Manager

Responsibilities:

• Engage all internal and external parties to obtain goals and milestones met.
• Interact with Hotel personal nationwide including General Managers and Owner/Operators
• Facilitate weekly meetings and follow up with action items and meeting notes.
• Weekly review and true-up to ensure accuracy of ready-to-be ordered.
• Schedule and complete Oracle Property Management interfaces.
• Track and report installs with data pulled from multiple vendors.
• Conduct weekly meetings with vendors and Confidential .
• Send weekly reports on progress and tracking trends.
• Ensure that constant communication is in place with all parties involved and come up with solutions to roadblocks.
• Utilized Clarity, Salesforce and other Microsoft Office Suite products
• Successful project completion in over 1,000 Hotels

Confidential

Responsibilities:

• Weekly track and report on over 800 million EMSP licenses usage.
• Create monthly reports for finance department for billing and forecasting.
• Track and report on Hotels leaving the system and confirming they are no longer counting against license counts and are properly removed from our Confidential Meraki network.
• Conduct weekly meetings with Cisco and Confidential WiFi team members.
• Send weekly reports on progress and tracking trends. Ensure that constant communication is in place with all parties involved and come up with solutions to roadblocks.

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Worked in the Enterprise Technology Group where strict PMO Project Management Methodology was followed.
• Responsible for planning, managing and corresponding with several different internal global teams to decommission company software that either needed to be upgraded and/or replaced from bank institutions based around the world.
• All coordination followed closely to timeframes and their given budget.
• Constant communication using Clarity and Microsoft Office Products throughout the projects.

Confidential, Winder, GA

IT Project Manager

Responsibilities:

• Completed successful and timely projects dealing with Cisco routers, phone systems, network services, phone services, computers, printers, sound systems, security systems, retail analytic systems, and multiple POS equipment.
• Collaborated with and directed & managed multiple vendors and clients, accomplishing POS needs for customers and ensuring vendor management relations were productive and precise.
• Completed 15K+ hours of project management functions, following PMP requirements.
• Assigned and kept great detail of multiple projects from beginning until completion.
• Kept constant and concise communications between customer, vendor and business leaders on progression of work to completion. Maintained multiple spreadsheets daily that tracked, reviewed, and evaluated products.
• Provided recommendations that streamlined and improved our products and customer service.
• Handled and oversaw all POS on-sight work at stores that included VOIP and POTs phone / network / outage issues, delivering effective solutions.
• Tracked and ensured SLA levels were met with vendors and clients, monitoring spreadsheets that were updated daily.

Network / Telecom Administrator & Lead Client Services

Confidential

Responsibilities:

• Maintained and troubleshot Confidential systems, Cisco and Avaya related IT hardware and software components.
• Oversaw inventory, created and documented procedures, and reconfigured / troubleshot / updated all network and phone system devices ranging from routers, switches, digital telephones, IP telephones, to modular messaging, and call management systems and servers.
• Worked in network operation center (NOC) environment, providing 2nd and 3rd-level maintenance for network and telecom issues for retail stores and all corporate locations.
• Served as main point of contact (POC) for NOC on all critical enterprise related issues and communication matters as well as lead person that handled all client service needs.
• Gained expertise in networking items, including BGP, Cable, DSL, Ethernet, FIOS, MPLS, TCP/IP, T1, DS3, OC3, VPN, VOIP, Voice PRI and POTS lines, utilized for stabilization of company’s network and phones.

Confidential, Bonita Springs, FL

Senior Network Administrator

Responsibilities:

• Managed vendor relationships as it related to hardware / software issues.
• Troubleshot networking and PBX phone issues and oversaw three network administrators.
• Created and maintained network schematic drawings of all component types, location, and connectivity.
• Installed and configured Cisco routers and switches.
• Completed inventory control of all network assets and replacement of defective hardware / software assets.
• Provided trend analysis, including identifying chronic sites and interfacing with problem management.
• Managed vendor relationship and monitored service level agreement attainment, providing summary reports.

Confidential

PC Support Tech

Responsibilities:

• Maintained and troubleshot computer hardware and software systems along with all computer related equipment needed for daily staff functions.
• Installed, modified, and made repairs to personal computer hardware and software systems, localized servers, local application software support and supporting peripherals (printers, scanners, hand-held devices, PDAs)
• Provided technical assistance and high-level training to system users.