SUMMARY:

• Organized and hardworking Project Manager with expertise in taking real customer requirements and developing products that are valuable, innovative and successful. Collaborative and decisive with strong communication and interpersonal abilities.
• IT Support Professional offering more than ten years of project management, software implementation, systems analysis, and product analysis for network infrastructure and cloud based products.
• Highly effective analyst with proven skills in identifying market need/opportunities and translating the need into functional requirements for product lines.
• Network expert with an extensive background in troubleshooting hardware/software connectivity issues, network analysis/administration, hardware/software upgrades and user support.
• Proficien cy in all Windows Operating Systems (95, 98, 2000, XP, Vista, Windows 7 /8/10 ) , Microsoft Project, Asana, Wrike, Jira, SharePoint, Microsoft Office Suite, Internet Research , PeopleSoft H.R. Software , HP Service Manager, Cisco routing/switching, subnetting, TCP/IP, DNS, VOIP, routing protocols: BGP,RIP, RIPv2, EIGRP, OSPF (and other less used protocols)

KEY STRENGTHS:

• Project Management
• Estimation, Scope, Budget, SOW Creation
• Resource, Vendor Acquisition
• Client Discovery / Analysis
• Systems Analysis
• Software Implementation
• Software Configuration
• User Acceptance Testing
• SDLC
• GAP Analysis
• Agile and Waterfall Methodology
• Scrum Master
• SaaS / DaaS / MDM
• Experience with CRM tools, such as Salesforce
• Network Design, Analysis, Admin
• Hardware/Software Troubleshooting
• Servers/ LAN/ WAN Optimization
• Firewalls/IPS/IDS
• VPN Tunneling / VOIP Administration

PROFESSIONAL EXPERIENCE:

PROJECT MANAGER

Confidential, Atlanta, GA

Responsibilities:

• I have successfully managed or currently manage Master Data Management software implementation projects
• Meet with clients as well as our sales team to discuss each client’s individual needs and expectations in order to understand the project scope
• Create estimation document (resources needed, resource hours needed, total budget) to present to the estimation board for approval
• Create the Statement Of Work document to present to legal for approval. Upon approval, the SOW is sent to the client for signature(s)
• Create the project plan
• Conduct Internal and External Kick - off meetings to introduce the corresponding teams and a high-level review of the impending project
• Execute a discovery exercise in order to gather all information from the client that the project team needs in order to perform
• Set internal and external meetings, as needed, maximizing utilization, progress and timelines
• Monitor resources and budget on a weekly basis
• Conduct exit meetings with the project teams and clients. Look for new SOW or Change Request opportunities with clients based upon perceived future needs

PROJECT MANAGER

Confidential, Herndon, VA

Responsibilities:

• Managed, on average, 5 projects simultaneously working with Shareholders, Product Owners, the Development Team and any outside vendors through the entire project lifecycle
• Assessed market competition, position HP products, and determine areas to drive differentiation against competitors’ SaaS/DaaS offerings
• Identified software and services features required to create a competitive advantage in the SaaS and DaaS market.
• Built strong relationships with the engineering, region category teams, and product marketing to identify priorities and activities needed to drive end business results
• The technical expert of the products and 3rd level of support for technical services, in order to maximize Sales and GM of Engineered Systems
• Conducted onsite and remote sessions with customers, partners and internal sales and field (technical sales, delivery, support) to get input and feedback
• Provided leadership and work within cross-division functional teams or projects that affect the organization’s long-term goals and objectives.
• Regularly recommended product/service/solution strategic direction to senior management.
• Seen by Shareholders, the Product Owner and Development Team as an expert in the products/services/solutions and regularly called on to defend the benefits in front of customers or partners
• Backlog refinement - Built, pruned, and maintained the team requirements backlog (consisting of user stories, defects, and enablers) with input from the key stakeholders
• Have release cycle, and support the Technical Product Managers by obtaining required input from the field and customers regular meetings with the Technical Product Manager(s) regarding the progress of features through the project lifecycle
• Responsibility for accepting the final iteration plan on behalf of the Agile team

NETWORK ENGINEER

Confidential, Herndon, VA

Responsibilities:

• Responsible for security, documentation, and administration of network equipment
• Maintains overall network health and carries out network tasks based on business objectives
• Responsible for implementing part or all of the technical tasks to the client, in accordance with an agreed technical design
• Understands a broad spectrum of HP technology in order to provide part or all of a detailed technical design which meets customer requirements
• Works with and under the direction of the Project/Technical Manager and appointed team leads
• Administer RIP, OSPF, EIGRP, BGP routing protocols, Voice Over IP and QoS configuration on both routers and switches
• Manipulation of LAN/CAN/MAN/WAN Protocols including but not limited to MPLS, VOIP, Multicast Routing
• Proficient in Cisco Command Line Interface in provisioning and support of Routers, Switches(2500, 3500, 4500), Implementation of Cisco PIX/ASA Firewalls and all network devices/services on the LAN and WAN

PRODUCT ANALYST / SOFTWARE IMPLEMENTATION

Confidential, Fort Washington, PA

Responsibilities:

• Supported the business strategy by articulating the vision and mission of the product roadmap, including implementation and prioritization of Confidential ’s HCM Cloud Products ( Confidential Vantage HCM, Confidential Enterprise HR, Confidential Smart Compliance)
• As product owner, managed execution of product launches from product definition and planning through production, release, and end of life
• Worked closely with Mid-Market to Enterprise Market Sales Team to develop functional requirements from the business while evaluating their potential and practicality by analyzing market and customer needs
• Participated and worked with IT team to complete User Acceptance Testing
• Acted as user champion when coordinating product development with business stakeholder and align all development activity with business goals and priorities
• Managed the product backlog by ensuring clear visibility of the business prioritization.
• Partnered with IT to clarify business requirements, balance business needs with technical requirements, and recommended alternative technical approaches to meet design requirements when needed
• Collaborated with marketing, sales and service on the development of product positioning, demo design, to ensure business requirements were met
• Directed and managed project development from inception to completion working with an annual budget of 3 million dollars

PROJECT MANAGER

Confidential, Minneapolis, MN

Responsibilities:

• Directed and managed project development from inception to completion working with an annual budget of 3 million dollars
• Directed and managed project development from inception to completion working with an annual budget of 3 million dollars
• Effectively managed an average of 5 big projects simultaneously as assigned by senior management
• Defined project scope, goals and deliverables which supported business goals in collaboration with senior management
• Planned and scheduled project timelines using Microsoft Project.
• Set and continually managed project expectations with team members and management
• Tracked all projects, developed/delivered progress reports, proposals, prepared Q Gate meetings for each phase of the project until completion
• Continuously developed, nourished and maintained all business relationships vital to the success of the project