Scrum Master/Agile Coach Resume

SUMMARY:

I am a highly motivated Certified Scrum Master, I have unique experiences and extensive knowledge spanning over 5 years that utilizes agile frameworks such as Scrum and Kanban. I am a strong motivator, coach and influencer with effective servant leadership and communication skills capable of transforming any team to become highly productive, self - organizing and value driven.

CORE COMPETENCIES:

Customer Service
Scrum
Streamlining Operations
Innovative Problem-Solving
Kanban
Agile
Quality
SAFe
Project Management
Interpersonal
Project Management
Team Building
Strategic Planning
Negotiation
Conflict Resolution LexisNexis
Records Management Resourceful

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master/Agile Coach

Responsibilities:

Facilitated seamless collaboration and maximized team (DevOps team) and program performance by driving continuous improvement across multiple technical and non-technical teams to ensure rapid and timely delivery of business value (experience, product, and service) and of goals.
Removed impediments to team or Release. Trains progress whether internal or organizational in nature.
Escalated impediments to facilitate rapid resolutions. Supports efforts to resolve systemic impediments that continually block teams within the organization.
Supported and educated product owners and product managers, especially with respect to refining and managing the product backlog and decision making.
Ensured effective communication within and across teams and Programs; schedules and facilitates cross-functional meetings, and ensures appropriate progress tools, information radiators, and reports effectively provide transparency on team’s Program’s progress/productivity.
Performed risk, issue, and dependency management for the teams or program. Also ensures release management practices align to enterprise standards.
Acted as Agile SME to teams, departmental teams, product owners, and management. Participates in Scrum Master community of practice and mentors other Scrum Masters.
Leveraged technology related efforts: Understands release-when ready, test-driven development, continuous integration, product demonstration and other technical engineering practices.

Confidential

Scrum Master / Agile Coach

Responsibilities:

Coached the scrum team to become a self-organized, cross-functional and highly efficient team that delivers high-quality products.
Facilitated Scrum events such as backlog creation/grooming, prioritization, stand up meetings, estimation, showcase and retrospectives.
Collaborated with Product Manager to plan road-map execution based on estimates and capacity; also identify risks to the plan.
Clarified deliverables and assignments to the scrum team and remove impediments. Facilitated documenting, publishing and executing the teams continuous improvement plan (based on retrospectives).
Published the teams agile metrics to management and stakeholders.
Facilitated the documentation of working agreement, definition of ready and definition of done for the scrum team and also conducts change management.
Participated and/or Leads scrum adoption practices across the organization and related Community of Practices.

Confidential

Scrum Master

Responsibilities:

Organized and facilitated Scrum ceremonies (grooming, sprint planning, Sprint reviews, retrospectives, daily stand-ups, etc.).
Strong ability to influence and drive teams to success using Agile/Scrum/Lean practices. An Advocate for the Agile and Scrum methodologies.
Ensured Agile/Scrum concepts and principles are adhered to and make the tough calls.
Quick comprehension with good analytical and communication skills, capable of managing and motivating teams.
A positive can-do attitude, great relationship building skills and Strong ability to influence and drive teams to success using Agile/Scrum/Lean practices.

Confidential

Business Analyst

Responsibilities:

Analyzed moderately complex information, develop and present recommendations to constituents
Assisted in resolving escalated and sensitive issues and reduce negative reputational exposure
Reviewed collection issues from assigned business units and input into appropriate systems and monitor and track through to full resolution
Communicated with business units, as necessary, via in-person meetings, phone calls and emails to resolve escalated or time sensitive collection issues and address questions related to processes/guidelines and related impacts
Participated in process improvement activities for the business units

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