SUMMARY:

• Dynamic, results - driven IT professional with an 8+ year record of achievement and demonstrated success driving improved technical growth while providing hands on technical leadership in a highly competitive market.
• Proficient in Microsoft suite including Visio, MS Project, Power Point, and project software which includes Clarity and Innotas.
• Strong analytical skills and attention to details coordinating IT projects that add value and reducing risk while aiding for operational improvements to drive productivity and reduce costs.
• Tenacious in seeking new technologies’, securing customer loyalty, and establishing lasting relationships with new and existing customers.
• Exceptional manager and coach; combine business insight with innate leadership abilities to ensure successful completion of all assignments.
• Known for ability to resolve a wide range of customer issues and elevate customer satisfaction levels.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Project/Implementation Manager

Responsibilities:

• Primary responsibilities as project implementation manager is the directing and managing the implementation of information systems into a business environment.
• Direct and track the task completion and issues, ensuring the project adheres to budget and time frame guidelines.
• Manages all implementations and system enhancements by collaborating with various business areas and system owners.
• Define requirements and monitor those through to implementation.
• Collaborate with vendors to implement enhancements.
• Develop and maintain implementation and enhancement project plans.
• Manage project with specific focus on deliverables, tasks and due dates.
• Assist in modification of specific Standard Operating Procedures (SOPs) and User Manuals of program.
• Report weekly to Executive Sponsor when tasks are at risk till critical path determined.
• Establish project plans for creating, enhancing and deploying new products, services, features and functions for Broadview Networks.
• Convey timelines, deliverables, risks, delays and impacts to project team members and lead teams as required.
• Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates.

Confidential, Memphis, TN

Project Manager

Responsibilities:

• Determine high-level costs and activities along with required resources to meet project constraints. Identify project funding.
• MLPS upgrade reduced hops between network points translating to improved response time and 5 cost reduction.
• Directed the research of a new design MPLS solution and technical design. Managed the technical design architecture, identify configuration, secure design review/approval, Acquire software and hardware.
• Facilitated and directed with project design to select the best technical solutions that would meet project scope and stakeholder’s expectation.
• Submitted and tracked procurement Requests and invoice to ensure budget was monitored and control and addressed any variances.
• Created plan for preparing production environment, execute training plans, Go-Live and Support plan, and Final hardware preparation.
• Directed the Install solution into production, Verify stable environment, and Handoff to production support team within budget and on time.
• Customer acceptance documentation, develop lessons learned, Close and archive project files, Release project resources, and Financial and project objectives review

Confidential

Responsibilities:

• Directed and monitored 3rd party resources and project requirements to ensure client was provided correct product in per scope of the project.
• Directed and managed communication between all stakeholders and project team members.
• Coordinated and managed resources for installation of cabling, desktop reimaging and installation of equipment at 22 library locations
• Successfully directed and planned the installation of 22 new Kiosk, 44 printers, and 50 desktops at 22 library locations.
• Created and develop project plan which enable project team members to accomplish tasks on time and within project time line.

Confidential

Responsibilities:

• Project was completed on time with a savings of $100,000.00
• Develop plan and coordinated migration of Confidential ’s current VMware environment to the new standard.
• Managed efforts of 3rd party vendors ensuring that all SOW deliverables were accomplished on time.
• Created, schedule, and execute a migration plan to transition the production and development environments from old location to new Datacenter.
• Produced project status reports, managed the team and resolved day-to-day issues.
• Managed cost budget to allocate overall cost estimate to individual tasks.
• Developed a process for evaluating “net-new” servers for virtualization candidacy.
• Improved method for virtualized server and application testing by tracking, logging and correcting each know discrepancy.

Confidential

Responsibilities:

• Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Developed project plans and assumed responsibility for project scheduling and time lines.
• Proactively managed systems development, implementation and risk.
• Managed project budget of $9,000,000.00 which included the tracking equipment for the project and provided updates to CIO.
• Managed the CAD database design for the new environment.
• Created and developed plan for installing new equipment and CAD database.
• Present periodic Dashboard reports on the current program, future opportunities and client issues ensuring project deliverables were accomplished on time

Enterprise IT Project Manager

Confidential

Responsibilities:

• Successfully managed high visibility IT projects ensuring all were completed within budget.
• Replacement of Mercury BAC solution with the CA Wiley Inters cope /Customer Experience Monitor (CEM) solution which lead to a cost savings of $287,629.00 dollars.
• CIC Database migration: Identify network servers and database tables specific to First Tennessee Bank (FTB) to migrate from MET Dallas to network in Memphis. Migrate and upgraded CIC database from current NT platform in Memphis to MLHL domain Dallas Texas as part of Bank Consolidation effort with no impact to production.
• Upgrade of all network hardware at the Lynnfield Facility adding network redundancy to minimize call center agents downtown time in case of a network outages.
• Tandem Upgrade: Conversion of the Securities Transfer System for HP S-Series Nonstop hardware platform to the HP Nonstop Integrity NS1200 series hardware platform.
• During the company’s profitability enhancement initiatives, which included the selling of the mortgage division to MetLife, managed the integration of applications and platforms for CIC and TCL, and successfully migrated customers to new platforms, applications, and systems, without losing a customer because of change in processes.
• Successfully lead the implementation of the Application Monitoring Tool Inters cope/Customer Experiences Monitoring (CEM).
• Executed projects (Money Transfer, Foreign Wires and Drafts, Lockbox gaps, etc.) that added international capabilities to WC’s online application as the company expanded overseas by 15%.
• Developed high-performing project teams by providing training, stretch assignments and positive and developmental feedback. 90% of all project teams met time and quality goals.

Confidential, Memphis, TN

Enterprise Windows System Administrator

Responsibilities:

• Research, develop, test, and publish Windows server build standards. Load, configure, and deploy windows servers for datacenters.
• Research, develop, test, and publish server upgrade & maintenance processes. Implement upgrades which include security patches, hot fixes, driver & firmware updates, & server side SAN components.
• Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, and digital imaging devices.
• Built computer systems to customer specification for private clients, as field technician and as Server Administrator.
• Implemented Security checklist for configuration of servers ensuring servers were not compromised once added to the network and data center.
• Manage Windows Operating System for over 350 datacenter servers. Systems include, Exchange, Active Directory, NetIQ, Commvault, SNA, and various database and file servers.
• Administered primary and back-up domain controllers, file servers, print servers, and application servers. Configured and developed image for Bank Branch and Mortgage server and assisted with planning, implementing, and testing of these systems.
• Administered network-monitoring tools used for monitoring hardware failure and notification of connectivity issues. Trained newly assigned administrators and coordinated requisition new hardware for implementation.
• Lead Technician for VMWARE project, responsible for requisitioning all equipment and configuring
• ESX servers and moving over 100 hardware servers to VMWARE session saving thousands of dollars in hardware and cabinet space.
• Developed schedules, resource allocation plans, for implementation of Microsoft updates using Updater Expert and Hercules.
• Diagnosed hardware failure for over 500 servers, user errors and software such as IBM Director/Raid Manager.

Confidential, Memphis, TN

LAN Administrator\Desktop Support

Responsibilities:

• Performed windows NT200Administrators task such as setting up user’s accounts, performances monitoring, purchasing new equipment and media backup and restores. Installed and configured P/C's including connection to network, application installs, and hardware re-imaging new and problem equipment.
• Provided direct support to clients both onsite and remotely for a cadre of various issues.
• Responsible for monitoring trouble call inbox for all outstanding client issues ensuring clients issues were address and solved as quickly as possible.
• Diagnosed hardware problems with computers modems, printers, and various hand held devices.
• Diagnosed application errors and network connectivity problems and ensure issues were corrected and status communicated to client.
• Demonstrated effective and consistent support at customer sites, over the phone, and via remote software such as PCAnywhere, RPC and Dame Ware