We provide IT Staff Augmentation Services!

Senior Project Manager Resume

3.00/5 (Submit Your Rating)

Atlanta, GA

SUMMARY:

  • Experienced Project manager (SDLC) / Release manager / Delivery lead with superior customer relations and excellent interpersonal skills
  • Experienced Incident manager / Defect manager
  • Demonstrated competence in the end to end project management using Waterfall / Agile methodology (scrum) which includes tracking financials
  • Highly dedicated in completing projects on time with proven leadership qualities
  • Excellent communication skills in communicating with technical and non - technical issues across all levels in the organization.

KEY SKILLS & KNOWLEDGE:

Software: Oracle ERP, ServiceNow, SharePoint, PPM, Remedy, Jira, Confluence, MS Project, HP ALM, Visio, Clarity, ICOMS, Office365, MS Office (Power Point, Word, Excel, Access), RSA

Conversion: Managed Microsoft Exchange conversion project

Management: SDLC Project Management (agile and waterfall), Release management, Change management, DR Testing, Problem Management, Incident Management

OS/Environments: Unix, Oracle Solaris, Linux, Windows 10

Strategic: Data Analysis, Gap analysis, Metrics, Reporting

EXPERIENCE:

Confidential, Atlanta, GA

Senior Project Manager

Responsibilities:

  • Responsible for end to end project management of large cross functional projects
  • Did the initiating, planning, organizing, scheduling, coordinating and tracking activities to develop, deployment and delivery of software applications / products
  • Managed and tracked project financials (estimates and actuals)
  • Ensured that the business requirements are gathered and prioritized
  • Worked with cross functional teams across the organization
  • Provided current status, next steps, risks, issues and budget updates to the stake holders and business owners on a regular cadence
  • Responsible for taking the project through each phase gate exit
  • Stood up daily scrum calls with all the team members and facilitated the sprint planning and backlog grooming sessions
  • Ensured that Sales teams and Operations are well trained before the Go to Market launch
  • Used ServiceNow for RFCs/CRs for production deployments

Confidential, Atlanta, GA

Incident Manager / Problem Manager

Responsibilities:

  • Managed the lifecycle of all Oracle ERP application issues that came to the call center as a ServiceNow incident ticket.
  • Managed and maintained ServiceNow reports, dashboards, KPIs, and metrics for stake holders and business teams
  • Managed and maintained the team SharePoint site
  • Led the field issues triage discussion with functional leads, business owners, scrum masters and the call center leads for a quicker resolution
  • Analyze the incidents with functional leads and recommended process and procedures to prevent the recurrences.
  • Facilitated and led the Change Request discussions with the business leads, functional leads and scrum masters
  • Act as liaison between business partners, internal clients, vendors, and IT leadership team
  • Worked with the functional leads on temporary solutions when the problem ticket didn’t have a workaround
  • Worked with the development team and the functional leads on Priority 1 PRB tickets until a resolution is figured out and scheduled for development using Agile methodology
  • Coordinated the deployment and the implementation of the solution with the production support team and ensured the projects are deployed successfully and met the established deadlines.
  • Prepared and discussed weekly problem management status reports with upper management / stake holders
  • Member of the Change Management Board (CMB)

Confidential, Atlanta, GA

Senior Project Manager PMO

Responsibilities:

  • Created the deployment plan, organized the team and coordinated the deployment, tracked the progress of the software and hardware upgrades of all the applications and the hardware entities.
  • Responsible for daily scrums, sprint planning sessions, backlog grooming and release management
  • Ensured that Jira and Confluence are up to date with the current status for each deployment/release
  • Maintained and updated the SharePoint site with reports and shared documents
  • Managed financial aspects of the projects, which included getting estimates, getting budget approvals and tracking actuals
  • Conducted weekly calls and worked as a liaison between the regional team and Confidential security / network team
  • Did end to end project management and utilized all project management methodologies and processes as set forth by the Confidential PMO
  • Responsible for the management of North America, Latin America, Asia Pacific, Europe, Middle East and Africa

Confidential, Atlanta, GA

Technical Project Manager

Responsibilities:

  • Responsible for the successful project delivery using SDLC which included initiation through delivery
  • Prepared estimates and detailed project plan for all phases of the project
  • Managed the requirements and the defects using Jira and Confluence
  • Provided status reports regarding project milestones, deliverables, dependencies, risks and issues to the leadership
  • Liaison between different project teams, stakeholders, business partners and IT / Engineering leadership
  • Managed fifteen member onshore / offshore Cox Video QA team to test STB resident applications, mobile application for iPad / iPhone and PC / Mac
  • Managed the QA break-fix team and got high regards from the Cox upper management about the technical details of the test results and the turnaround time
  • Developed detailed project plans and provided regular status updates to leadership teams and stakeholders
  • Managed and maintained team SharePoint site.
  • Lead daily scrum calls to get updates from multiple sprint discussions between the client and the app dev team.
  • Managed user acceptance testing (UAT) to make sure that the product meets the requirements criteria set forth by the client / stake holders.
  • Managed multiple Cox cross functional teams for the whole life cycle of the project including change management.
  • Managed day-to-day operational aspects of multiple projects as well as any project issues.
  • Built and managed project teams ensuring quality control throughout the project life cycle.
  • Responsible for managing the entire project including initiation, planning, requirements gathering, design, development, unit testing, system integration testing, user acceptance testing and productions deployment

Release Manager

Confidential

Responsibilities:

  • Managed 30 day releases using Jira and Confluence
  • Led daily scrum calls with all the scrum teams to ensure that their enhancements are included in the respective release
  • Led the sprint planning calls and backlog grooming

Confidential, Atlanta, GA

Senior VOD Systems Engineer

Responsibilities:

  • Managed, supervised and administered Atlanta region Video On Demand operations of 1.5 million customers
  • Managed headend technicians on day to day VOD support issues
  • Responsible for implementation and maintenance of SeaChange PCRs and patches for the VOD system
  • Managed multiple vendors (SeaChange, Tandberg, Cisco and Motorola) on installations, upgrades, maintenance
  • Managed and maintained Stone Mountain, Vinings and Canton headends which support 2.5 million customers
  • Worked with the Finance team as well as the project resources to track the budget as well as the actuals for every deployment

Confidential, Atlanta, GA

Senior VOD Integration Engineer / SV&T Systems Engineer

Responsibilities:

  • Administered the VOD assets for 13 headends in the Cox Atlanta lab
  • Tested Axiom / Concurrent patches in the lab before the field deployment and produced release notes
  • Installed, setup, evaluated, and tested DNCS hardware and software before the field deployment
  • Verified and validated DNCS patches, bug fixes, new features and enhancements before field deployment

We'd love your feedback!