Senior Project Manager Resume
Atlanta, GA
SUMMARY:
- Experienced Project manager (SDLC) / Release manager / Delivery lead with superior customer relations and excellent interpersonal skills
- Experienced Incident manager / Defect manager
- Demonstrated competence in the end to end project management using Waterfall / Agile methodology (scrum) which includes tracking financials
- Highly dedicated in completing projects on time with proven leadership qualities
- Excellent communication skills in communicating with technical and non - technical issues across all levels in the organization.
KEY SKILLS & KNOWLEDGE:
Software: Oracle ERP, ServiceNow, SharePoint, PPM, Remedy, Jira, Confluence, MS Project, HP ALM, Visio, Clarity, ICOMS, Office365, MS Office (Power Point, Word, Excel, Access), RSA
Conversion: Managed Microsoft Exchange conversion project
Management: SDLC Project Management (agile and waterfall), Release management, Change management, DR Testing, Problem Management, Incident Management
OS/Environments: Unix, Oracle Solaris, Linux, Windows 10
Strategic: Data Analysis, Gap analysis, Metrics, Reporting
EXPERIENCE:
Confidential, Atlanta, GA
Senior Project Manager
Responsibilities:
- Responsible for end to end project management of large cross functional projects
- Did the initiating, planning, organizing, scheduling, coordinating and tracking activities to develop, deployment and delivery of software applications / products
- Managed and tracked project financials (estimates and actuals)
- Ensured that the business requirements are gathered and prioritized
- Worked with cross functional teams across the organization
- Provided current status, next steps, risks, issues and budget updates to the stake holders and business owners on a regular cadence
- Responsible for taking the project through each phase gate exit
- Stood up daily scrum calls with all the team members and facilitated the sprint planning and backlog grooming sessions
- Ensured that Sales teams and Operations are well trained before the Go to Market launch
- Used ServiceNow for RFCs/CRs for production deployments
Confidential, Atlanta, GA
Incident Manager / Problem Manager
Responsibilities:
- Managed the lifecycle of all Oracle ERP application issues that came to the call center as a ServiceNow incident ticket.
- Managed and maintained ServiceNow reports, dashboards, KPIs, and metrics for stake holders and business teams
- Managed and maintained the team SharePoint site
- Led the field issues triage discussion with functional leads, business owners, scrum masters and the call center leads for a quicker resolution
- Analyze the incidents with functional leads and recommended process and procedures to prevent the recurrences.
- Facilitated and led the Change Request discussions with the business leads, functional leads and scrum masters
- Act as liaison between business partners, internal clients, vendors, and IT leadership team
- Worked with the functional leads on temporary solutions when the problem ticket didn’t have a workaround
- Worked with the development team and the functional leads on Priority 1 PRB tickets until a resolution is figured out and scheduled for development using Agile methodology
- Coordinated the deployment and the implementation of the solution with the production support team and ensured the projects are deployed successfully and met the established deadlines.
- Prepared and discussed weekly problem management status reports with upper management / stake holders
- Member of the Change Management Board (CMB)
Confidential, Atlanta, GA
Senior Project Manager PMO
Responsibilities:
- Created the deployment plan, organized the team and coordinated the deployment, tracked the progress of the software and hardware upgrades of all the applications and the hardware entities.
- Responsible for daily scrums, sprint planning sessions, backlog grooming and release management
- Ensured that Jira and Confluence are up to date with the current status for each deployment/release
- Maintained and updated the SharePoint site with reports and shared documents
- Managed financial aspects of the projects, which included getting estimates, getting budget approvals and tracking actuals
- Conducted weekly calls and worked as a liaison between the regional team and Confidential security / network team
- Did end to end project management and utilized all project management methodologies and processes as set forth by the Confidential PMO
- Responsible for the management of North America, Latin America, Asia Pacific, Europe, Middle East and Africa
Confidential, Atlanta, GA
Technical Project Manager
Responsibilities:
- Responsible for the successful project delivery using SDLC which included initiation through delivery
- Prepared estimates and detailed project plan for all phases of the project
- Managed the requirements and the defects using Jira and Confluence
- Provided status reports regarding project milestones, deliverables, dependencies, risks and issues to the leadership
- Liaison between different project teams, stakeholders, business partners and IT / Engineering leadership
- Managed fifteen member onshore / offshore Cox Video QA team to test STB resident applications, mobile application for iPad / iPhone and PC / Mac
- Managed the QA break-fix team and got high regards from the Cox upper management about the technical details of the test results and the turnaround time
- Developed detailed project plans and provided regular status updates to leadership teams and stakeholders
- Managed and maintained team SharePoint site.
- Lead daily scrum calls to get updates from multiple sprint discussions between the client and the app dev team.
- Managed user acceptance testing (UAT) to make sure that the product meets the requirements criteria set forth by the client / stake holders.
- Managed multiple Cox cross functional teams for the whole life cycle of the project including change management.
- Managed day-to-day operational aspects of multiple projects as well as any project issues.
- Built and managed project teams ensuring quality control throughout the project life cycle.
- Responsible for managing the entire project including initiation, planning, requirements gathering, design, development, unit testing, system integration testing, user acceptance testing and productions deployment
Release Manager
Confidential
Responsibilities:
- Managed 30 day releases using Jira and Confluence
- Led daily scrum calls with all the scrum teams to ensure that their enhancements are included in the respective release
- Led the sprint planning calls and backlog grooming
Confidential, Atlanta, GA
Senior VOD Systems Engineer
Responsibilities:
- Managed, supervised and administered Atlanta region Video On Demand operations of 1.5 million customers
- Managed headend technicians on day to day VOD support issues
- Responsible for implementation and maintenance of SeaChange PCRs and patches for the VOD system
- Managed multiple vendors (SeaChange, Tandberg, Cisco and Motorola) on installations, upgrades, maintenance
- Managed and maintained Stone Mountain, Vinings and Canton headends which support 2.5 million customers
- Worked with the Finance team as well as the project resources to track the budget as well as the actuals for every deployment
Confidential, Atlanta, GA
Senior VOD Integration Engineer / SV&T Systems Engineer
Responsibilities:
- Administered the VOD assets for 13 headends in the Cox Atlanta lab
- Tested Axiom / Concurrent patches in the lab before the field deployment and produced release notes
- Installed, setup, evaluated, and tested DNCS hardware and software before the field deployment
- Verified and validated DNCS patches, bug fixes, new features and enhancements before field deployment