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Scrum Master/project Leader Resume

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Charlotte, NC

PROFESSIONAL SUMMARY:

  • Accomplished Senior Business Analyst offering 9 years of experience in the field of Health care, Retail, Banking & Finance, Insurance and Information Technology domains focusing on Business Analysis and cost - effective Project Management & Process Improvement in SDLC.
  • Also played role of Scrum Master and Project Manager with extensive qualifications in all facets of information systems methodology from conceptual design through documentation, implementation, user, quality review and enhancements.
  • Collaborated with Product owners/Business Analysts, Engineering group, ERP Support group, DBAs and successfully led the migration of SQL'08 servers to SQL'16 servers across Prod and Non-Prod environments, thereby increasing the ERP app functionality & business efficiency by 38%.
  • Tapped to supervise a $170,000 project after the manager resigned and delivered it successfully on time.
  • Acted as Project Lead & Delivery coordinator and successfully implemented Single Sign on feature both on web and mobile to customers/hospitals Southeast Georgia and UCH, which opened the doors for phase 2 implementation at CCH worth 2 million dollars.
  • Documented and standardized knowledge base article template and ensured SMEs capturing knowledge as per template on most frequent issues created by customers; which helped the Level-1 and Level-2 support agents closing the Salesforce tickets faster by 56%.

HIGHLIGHTS & SKILLS:

Business Skills: Understanding of Business Process Analysis and Enterprise Resource Planning, Release Planning, Requirements gathering, Strong communication skills, Customer Interaction.

Business Tools: JIRA, Rally, ServiceNow, Gantt Chart for Project Scheduling, SharePoint, MS Visio, MS Project, MS Excel, MS Word, TFS.

ETL & Reporting Tools (Business Intelligence): Informatica Power Center 9.1/9.6, MicroStrategy and Power BI - Visualization, Control M - Scheduler.

Methodologies: Agile methodology, Waterfall methodology, Agile Scrum environments.

Operating Systems: Windows 10/8/7/XP/2000, Mac OS X, DOS, UNIX, Linux.

Databases: Oracle, SQL Server, MS SQL Server, PDW, DB2, Sybase.

Languages: UML (Use Case, activity diagram, sequence diagram, data flow diagram, component diagram), C, C++, HTML, Java, SQL.

WORK HISTORY:

Scrum Master/Project Leader

Confidential, Charlotte, NC

Responsibilities:

  • Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospective.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Worked effectively with multiple Scrum teams both internally and offshore.
  • Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Anticipated diversity and linguistic impediments to team delivery including cultural barriers, logistical challenges.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Produced Jira reports and performance metrics each week & quarterly, updating customers and senior leaders on progress and roadblocks.
  • Acted as internal Business Analyst within the ERP Software Engineering group on any Tech debt related initiatives and outlined the scope of projects by creating user stories and test stories in Jira.
  • Lead, coach and mentor a team of ERP Mobile and promote cross-team effectiveness with Product Owners and Business Analyst.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Documented all transactions and support interactions in system for future and addition to knowledge base.
  • Upgraded some Apps for POC from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.

Business Intelligence Manager/Senior Business Process Analyst

Confidential, Advance, NC

Responsibilities:

  • Analyzed project scope in terms of Business Objective(s), ROI, Stakeholders, Deliverables, Timeline and Constraints.
  • Built and maintaining long-term working relationships with all areas/levels of the Ashley organization by implementing BI reports.
  • Make recommendations for defining and analyzing Business, Functional, Quality and Performance requirements.
  • Oversee the development of reports and dashboards for production and train business users on Power BI & MicroStrategy best practices.
  • Worked on Project Management tool JIRA to create EPICs, to write Stories, to create Tasks/Sub-tasks and assign it to the individual team members accordingly as per the role.
  • Provided data warehousing requirements to BI developers on when to & how-to business logics to create SSIS packages and trigger those packages.
  • Validated Power BI, MicroStrategy report data against database by writing SQL queries.
  • Ensured the KPIs are updated and ready for presentation for the Business Users from Warehouse Management team, Logistics & Transportation team, Manufacturing and Supply Chain team.
  • Manage project teams for Analyze, Design Coding, Testing and Implementation activities both onsite and offshore.
  • Facilitate Backlog grooming, Sprint planning, conducted and participated in Scrum of Scrums meetings with the team, Show & Tell and Retrospective meetings to baseline project artifacts and Coordinate sign-off activities with stakeholders.

Business Systems Analyst

Confidential, Phoenix, AZ

Responsibilities:

  • Conducted JAD sessions as the key liaison to further elicit discussions between the Business and Technology teams for formulating and defining business processes, systems scope and objectives.
  • Worked with data modelers in creating logical and physical data models and adding/deleting necessary fields.
  • Worked very closely with Informatica ETL developers in understanding the data and thereby providing instructions on how much historic data need to be maintained and when Control M jobs need to be triggered.
  • Extensively used RALLY to conduct backlog grooming sessions and to track Project Milestones.
  • Point of Contact and facilitator in implementing BI solutions directly working with Data warehousing team and ETL tools like Informatica & SSIS.
  • Point of Contact/Leadership for DGCR group to plan any development/migration activity while dealing with other data groups like ODS, OFSAA, OFSAASTG.
  • Successfully implemented small to mid-level releases Live representing Functional/Lead BA from DGCR group with Finance Analytics background.
  • Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
  • Documented Test Cases and performed User Acceptance Testing, documented the in-detail defects using the Defect Tracking report.
  • Successfully conducted POC for client to integrate Webservices into Informatica to call and extract the data from Agris server and on the fly streaming/loading the data into Sybase tables.
  • Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and monitored these revisions.

Business Analyst

Confidential, Bloomington, IL

Responsibilities:

  • Interfaced with cross-functional team of business analysts, developers and support professionals to determine comprehensive list of requirement specifications for new applications.
  • Collaborated with Natural Language Processing (NLP) Developer and Conversational Designers to lead development of new natural language process driven conversational flow/dialog solutions and changes to existing applications.
  • Co-ordination with IVR Development and Business team for the requirement analysis.
  • Provided resources and answers to meet all necessary business objectives. Supported several teams of representatives in a call center environment.
  • Created Project Charter described Scope of the Project, Created RCNs and Change Request.
  • Gathered requirements by conducting meetings and brainstorming sessions with senior management of the research group & SMEs and documented them.
  • Extensively used MS Visio to develop the solution concept, call center IVR business flow and wireframes.

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