SUMMARY

• Technology related Project Manager and Business Analyst with a strong background in Agile web and application development.
• Over 18 years experience in IT Industry. Adept in project management, application development, and systems integration; highly skilled in transforming conceptual level business and technical strategies into sophisticated measurable project plans.
• Experience working with Traditional and Agile project teams in the development, testing, and documentation of system applications and infrastructures.
• Most recent professional expertise includes high profile, enterprise wide application development and infrastructure projects for large companies

TECHNICAL SKILLS

Applications: Microsoft Office Suite, PowerPoint, Visio, Project, Quality Center, Remedy, SharePoint, Lotus Notes, SQL, Tableau, Salesforce, Rally, Jira, Cognos, Planview

Methodologies: Agile, Scrum, Waterfall, and RAD

Analysis Tools: Rally (project planning), Functional Specifications Documents, Business Requirements Document, Data analysis using Excel/SharePoint, and Business Process Modeling and Workflow Diagrams, Cognos Reporting

Industry: Airlines, Healthcare, Banking and Financial Services

PROFESSIONAL EXPERIENCE

Project Manager \Senior Business Analyst

Confidential

Responsibilities:

• Worked with Agile development team as the Project Manager on large enterprise application development projects for Risk Management, Safety and Environmental applications.
• Project responsibilities included creation of project artifacts, updating Rally, allocating everyone’s time to the project, establishing timelines, determining risks, running daily stand - up meetings, backlog grooming sessions, iteration planning, confirming testing, and creating Demo’s and acquiring Product Owner sign-off.
• Created Power Point presentations for Demo’s and Retro’s, updated status reports and provided KPI’s to senior leadership on a bi-weekly basis.
• Further responsibilities included making sure the Business Owners were fully engaged and all their business requirements were being met. This was done by working closely with the business in creating diagrams, workflows, demos, documentation, and training sessions.
• On several projects performed dual role at a Business Analyst. Responsibilities included eliciting requirements from Business Owners, developing process flows, and translating those requirements to Application Developers, IT Architects, and the project team.
• Worked with external vendors to resolve application issues, external application development, procurement of external resources, and provide training to project team.

Project Manager \Senior Business Analyst

Confidential

Responsibilities:

• Brought on as Lead Analyst for enterprise migration project. Project deliverable was to move approximately 35 thousand machines to Windows 7 within 12-month time frame. Worked with Project Management team, Senior IT, and Application Developers to migrate legacy applications to Windows 7 and IE10.
• Worked with Desktop Engineering group to implement process workflows for prioritizing applications for packaging and verified licensing of enterprise applications.
• Conducted and presented analysis in decision to implement third party analysis tool (Accelerate) designed to generate valuable performance metrics used to drive important business decisions and policy as well as support predictive analytics.
• Analyzed and compared data from multiple sources to rationalize application portfolio.
• Worked with HR department and Desktop Engineering group to break down corporation into manageable deployment groups and develop application stacks to verify application readiness of those groups.
• Developed process for reporting and tracking deployment issues. Created a SharePoint site that linked issues in HPSM helpdesk reporting tool to a dashboard that provided information to Program Manager and executive board.
• Worked with SCCM group to map and deploy XP application packages.
• Moved into Project Management role to facilitate the implementation of Windows 7.
• Conducted daily stand-up meetings to measure deployment successes and failures.
• Managed project teams at multiple locations to troubleshoot hardware and application problems. Technicians needed to be deployed to manually configure PC’s that lost connections to network or required replacement due to age.

Business Analyst

Confidential

Responsibilities:

• Worked with project team on the development, maintenance, and migration to new customer relations management system, Salesforce.com.
• Developed process workflows, gathered requirements, and performed data mapping for affiliated Broker-Dealers migrating from antiquated CRM system over to Salesforce.com. Migrations required building rapport and trust with Broker-Dealers to gain their confidence in handling customer data. (Data contained sensitive and critical production information).
• Often worked with clients that were not technically knowledgeable. Position required strong customer service skills in order to walk clients through information gathering and deployment processes.
• Position required knowledge of several different CRM’s to locate, retrieve, export, and analyze data. Required taking initiative to learn new software to a skill level to perform task.
• Set up Sandboxes in Salesforce to analyze and test client data.
• Performed statistical analysis of data using tools such as MS Access, Excel, and SQL.
• Worked with Salesforce developers to troubleshoot issues related to converting data.
• Created and maintained defect log of issues.

Senior Business Analyst

Confidential

Responsibilities:

• Served as Lead Analyst on Windows 8 Project Management team, worked with IT Senior Management, Business Liaisons, and Software Vendors to determine compatibility of applications migrating to Windows 8.
• Worked with application owners to determine which applications would be required on new platform, prioritize applications for packaging, consolidated duplicate applications and versions, and verified licensing of enterprise applications.
• Coordinated UAT Testing with business owners, development teams, and third party offshore contracting company doing packaging.
• Created and maintained defect log on SharePoint site. Verified applications with compatibility issues or requiring further mitigation were escalated up to Project Management Team.
• Coordinated the gathering of source code, test scripts, and all knowledge base items from application owners for unit testing.
• Analyzed and compared data from multiple sources to rationalize application portfolio.
• Supported the Software Integration department in the packaging of all applications to MSI packages to be deployed by SCCM 2012.
• Presented statistical data, graphs, and charts to the Leadership team in weekly meetings, to show the progress of application testing and application readiness.

Business Systems Analyst/Engineer

Confidential

Responsibilities:

• Primary responsibilities include the definition and design of system enhancements, planning and managing projects, working with end-users to assess business needs and analyze workflows, perform gap analysis, gathered functional requirements, develop test cases, and worked with Developers troubleshooting issues.
• Elicited interviews (User Stories) from end users, mapped out process workflow and gathered functionality requirements.
• Worked with developers, engineers, and technical leads to develop well defined technical requirements incorporating data mapping, eliciting requirements, creating wire-frame Visio diagrams, and process flowcharts for new systems or upgrades to existing and systems.
• Lead Analyst in the upgrade to Windows 7 for Tempe Card Services. Coordinated testing and migration of over 400 software and web applications. Set up security and access roles for application access by setting up functional roles in Active Directory.
• Performed data and security analysis by querying Active Directory, Databases, and SQL servers.
• Managed test teams to achieve project goals. Implementing projects on time, within scope, and with zero defects as defined in the project plan; coordinating resources, creating weekly status reports, and escalating issues.
• Monitored progress with regard to schedule and delivery dates for new software releases and upgrades.
• Responsible for the creation and completeness of test plans, test scripts and logging all defects in HP Quality center.
• Worked third party vendors and Chase File Delivery on the set up and monitoring of all new File Transfers and nightly batch processing between Chase and third-party vendors.
• Created technical documentation for Chase applications, processes, and business projects.
• Responsible for providing training to Managers and End-Users in support of new business systems and applications.
• Worked on several key projects aiding the integration of Chase’s key systems during the migration of the company acquisitions. (Microsoft Exchange, DNS, Active Directory, File System Security, Symantec Anti-Virus, File transfers, Building Security, Phone system, Networking, and desktops).

Systems Engineer/Analyst Unicorn Financial Services

Confidential

Responsibilities:

• Administered multi-server Windows 2003 LAN, Microsoft Exchange, and SQL servers. Performed all daily maintenance and produced weekly reporting on all servers.
• Maintained the availability of the WAN and LAN resources in a multi-domain Microsoft 2003 Server Active Directory environment.
• Imaged and prepared PC’s and laptops for distribution to the end-users.
• Maintained and created user accounts and policies within Active Directory.
• Configured and maintained system security, Internet filtering, and Intrusion Detection Software.
• Maintained and applied security and operating system patches and performed all enhancements on servers and pc’s.
• Supported and administered mobile computing environment, VPN services.
• Administered and Supported Inter-Tel phone system, performed all adds, moves and changes.
• Implemented Cisco firewall and monitoring solution.
• Administered and maintained Microsoft Exchange Server and user accounts.
• Maintained system tape backups and implemented disaster recovery plan.
• Maintained all servers, PC’s, workstations and printers.
• Produced system/network documentation, SOP’s and IT policies.

Computer Technician America

Confidential

Responsibilities:

• Provided End-user technical and telephony support for 450 users at Tempe location.
• Maintained system backups and performed system/file restorations on Windows systems.
• Maintained the availability of company computer resources including servers, workstations, laptops, printers, telephony, and multimedia equipment.
• Recommended, evaluated and purchased IT assets.
• Administered and maintained Microsoft Exchange Server and user accounts.
• Maintained system tape backups and implemented disaster recovery plan.
• Maintained PC’s, workstations, printers, and AWV Servers.
• Produced system/network documentation, SOP’s and IT policies.