SUMMARY:

• Scrum Master Certified (SMC) IT professional with a career track of successfully providing business solutions with an overall 16 years of experience. Worked as Scrum Master, Project Manager, Delivery, Analyst while Developing, Deploying CRM (Siebel, Salesforce), OBIEE, Cloud Integration and RPA implementations
• Instructed Core Agile principles of collaboration, prioritization, accountability, self - management and visibility
• Worked on Agile project management plan, conducting Agile ceremonies, which includes Scrum daily standup, Product backlog, Sprint planning, Sprint review and Sprint retrospective meetings.
• Collaborated with product owner and other stakeholders on backlog grooming to ensure acceptance criteria are agreed upon and Sprint stories are prioritized per defined cadence.
• Collaborate, facilitate and lead Scrum team to achieve smooth adoption to Agile framework, to ensure consistent application of Scrum/Kanban across the enterprise.
• Proficient at liaising between business, DevOps and Application teams to achieve on-time, on-budget and on-spec project deliverables.
• Experience in monitoring the project progress and updating the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
• Facilitating Release planning, Agile estimation (story points), SPRINT planning, Daily SCRUM, Sprint review
• Participated in the understanding of the SOW s and subsequent RFI s & RFP follow-ups.
• Effectively tracked team s progress to update upper management and other stakeholders with Burndown charts and Velocity & release forecasting.
• Effectively coordinated onsite-offshore teams, for successful delivery of solutions.
• Remove impediments or guide the team to remove impediments by finding the right personnel.
• Experience in managing personnel, scheduling, hiring & negotiating, performance evaluation of team members and managing day to day activities of team members.
• Oversaw numerous projects and initiatives in parallel and analyze risk events, monitoring project, time schedule management, building team & assigning roles & responsibilities
• Gathered and analyzed information and provided recommendations to address, resolve business issues for a specific business group (OBIEE/Salesforce Deployments)
• Evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Facilitated meetings with business users to analyze, gather and define KPIs, Prepared Software Requirement Specifications (SRS) and Functional Specification Document (FSD)
• Controlled scope, resources, budgets, risk & issue logs, project plans for each implementation
• Created Requirements Definition, Business Process, Use Case, Functional / Technical Design Docs
• Advised clients on resources, solution packages, project development and integration processes

AREAS OF EXPERTISE:

Project Management - Scrum Mater - Business Analysis - Business Operations Management - Team Building & Leadership - Business Process Outsourcing - Client/Vendor Relations - CRM - Business Intelligence - Robotic Process Automation - Application Management - Entrepreneurship - Training

WORK EXPERIENCE:

Confidential

Business Analyst / Scrum Master

Responsibilities:

• Coordinated various projects on Datawarehouse, CRM, Business Intelligence and few Big Data and Cloud Integration projects for various ISVs using Salesforce, Informatica Cloud, NetSuite, ServiceNow, UIPath

Scrum Master

Confidential, Suwanee, GA

Responsibilities:

• Offshore Development coordination as Scrum Master for one Salesforce pilot project development for existing SAP customers of Confidential, developed as proof of concept in various SAP modules.
• Involved in SAP Salesforce integration projects leveraging existing SAP products and solutions.

Scrum Master / Practice Manager

Confidential, Alpharetta, GA

Responsibilities:

• Risk Assessment on Loan Applications process for Mortgage Industry Customer
• Played Scrum Master role to deliver day to day activities and provide sprint closure reports.
• Facilitated implementation of RPA solutions for Consumer Private Wealth segments
• Work with product owner to capture requirements and feasibility study for automations and educate business representatives to provide value of automations.
• Worked on various phases of RPA implementation with Implementation Strategy (Opportunity Assessment, Complexity Factors vs Business Benefits), IPA, Requirements Gathering (Process Metrices, Process Info, Infrastructure, Applications), Process Description, PDD Creation, Test Scenarios, Unit / System / UAT, Out of Scope Definition, Exception Handling, Change Management, GoLive Preparation
• Documented Implementation Plan for Transactional Brokerage New Account Opening Process (Retirement & Non-Retirement) for Banking Client using Blue Prism
• Documented Areas Affected, Risk Assessment, Assumptions, Implementation Tasks, Software Distribution, Backout Procedures and Communication Schedule
• Practiced Agile methodologies estimating Points based on User Stories and Features to deploy bots

BI Analyst / Scrum Master

Confidential, Phoenix, AZ

Responsibilities:

• Responsible for Planning, Scheduling and Managing various phases of BI projects with resources deployed onsite and providing reports while monitoring progress on the milestone targeted.
• Analysis of Finance, Sales, Marketing, Pharmacy and Retail Operations on Gross Profit Dashboard (Factors, Projections, Period Facility), Retail Sales Reporting (Albertson Confidential merger Sales Data)
• As Scrum Master, facilitated Sprint planning, Release Backlog, Retro, User Stories, Tasks using VersionOne

Big Data Analyst

Confidential, Atlanta, GA

Responsibilities:

• Big Data Environment Setup - Install and configure Hadoop ecosystem including HBase, Zookeeper, Hive, Oozie, NoSQL, MySQL and used Python, Ruby, Pig, Hive, Sqoop for data import & export.
• Analyzed valuable real-time and historical data analytics on POS, Loyalty data to help with digital advertising messages for loyalty club members on 18 node cluster over 3TB customer data

Delivery Manager

Confidential, Phoenix, AZ

Responsibilities:

• Delivered BI projects using Scrum Model and time boxed 2-week sprints, Data Profiling / Migration, Decommissioning Qlikview with a team of resources deployed on 4 projects - Point of Sales Migration to Exadata for Analysis, Enterprise Business Intelligence, EDW redesign and Oracle BI Reports conversion.
• Planning and execution of Analysis of POS Data by extracting to Exadata and creating DW Model
• Used VersionOne to track projects, releases, user stories to deliver milestones on POS Analysis.
• Facilitated Loading data into EDW from Lawson, Teradata and helped build Report - EBITDA P&L

Scrum Master / Delivery Manager

Confidential

Responsibilities:

• Coordinated various projects on Cloud Computing and Integrations (B2B, SaaS, PaaS, SOA)
• Functioned in Project Manager and as Scrum Master in 8 Salesforce Integration projects, facilitating teams engaged remotely from various geographical locations and in different phases.
• Involved in Process Requirements to define the process flow & design in ServiceNow and produce Technical Design Documents that includes application architecture details with Modules including - Incident Management / Change Management / Problem Management / Asset Management
• Evaluate integration requests with Informatica Cloud, MDM Real-Time, Box.net, ServiceNow, NetSuite, Advent APX, Encompass and facilitated small size projects.

Systems Analyst / Architect

Confidential, Santa Clara, CA

Environment: Siebel Analytics, OBIEE, Informatica, Siebel Configuration, EIM, Workflows, Rational RUP, MS Visio, Agile, Salesforce.com

Responsibilities:

• Managed client relations during the Analysis, Design, Development, Testing & Go-Live Phases
• Controlled scope, resources, budgets, risk & issue logs, project plans for each implementation
• Update design specs, development efforts and help create high level Technical design document