Program Manager Resume Redmond, WA - Hire IT People

PROFESSIONAL SUMMARY:

Program Manager with extensive experience in global partner and team management. Skilled at creating and implementing media content delivery solutions. Experienced in leading cross - functional teams to develop the most efficient workflows while maintaining a customer-first outlook.

SKILL:

Project Management
Vendor Management
Asset Management
Time Management
Multi-Tasking
Communication
Confidential Office
Power BI
Sharepoint
Excel
SQL
Photoshop
Illustrator
Pro Tools
Final Cut Pro

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Program Manager

Responsibilities:

Developed workflow efficiencies resulting in $16m savings per year in resource cost.
Created team-based redundancy and knowledge overlap for optimal system-wide coverage, resulting in a staff reduction of 140 positions.
Coordinated the transition of all media deliveries to Azure Media Services, eliminating the need for an OTG data center.
Contributed extensively to the DEG/EMA industry working groups. Represented Confidential in collaboration with other retailers (Amazon, Google, Sony, Fandango, Hulu), and studios (Warner Brothers, Disney, Sony, NBCU, FOX), to develop industry standards across the digital supply chain.
Collaborated directly with partners to adopt the industry standard EMA avail format as well as the MovieLabs MMC/MEC schemas.
Provided testing and system requirements for Dev teams to meet overall platform objectives, including 4k video, 360 video, International text overlay standards, and Atmos audio.
Created and maintained the Confidential Delivery Spec documentation for all media assets.
Drove the development of system and tool improvements in collaboration with dev and vendor teams to generate efficiency, accuracy and cost savings.
Ensured catalog integrity for creating an optimal customer experience. This included daily queries of catalog databases to find and resolve encode and metadata discrepancies. Responded directly to customer issues via Xbox, Twitter, Windows forums, and internal/external team escalations.
Delivered team and catalog content status reporting via Power BI, Power Point and Excel

Confidential

Project Coordinator

Responsibilities:

Fulfilled business requirements of scheduling and ordering all content for the Movies and TV storefront and the ingestion of all delivered assets.
Managed the onboarding of all new domestic and global partners including account creation, source evaluation and ensured adherence to the Confidential delivery spec.
Worked directly with Dev teams daily to surface and resolve system failures as well as customer related issues.
Coordinated the alignment of the Confidential /Partner databases resulting in the automation of ingestion of assets.
Directed the communication with partners to ensure all avails were delivered and processed on time. Escalated risks of missing publishing deadlines.
Managed the daily operations of internal and external teams to ensure meticulous asset management.

Confidential

Project Coordinator

Responsibilities:

Managed team responsible for encoding and evaluation of all video assets.
Developed efficient workflows resulting in 99% on-time encoding of rolling TV across all markets and 100% on-time encoding of Movies.
Resolved all video related issues (audio/text alignment, de-interlacing, tape hits, color correction etc.).

Confidential, Seattle, WA

Owner, Sound Designer, Producer, Instructor

Responsibilities:

Engineer and perform on a wide range of recording sessions for audio and film.
Create Sound Design and Foley for digital advertisement and film.
Perform post production editing and mixing.
Developed unique curriculum for teaching music theory, percussion and digital music production.

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Program Manager Resume

Redmond, WA

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