SUMMARY

• Seasoned IT professional with diverse experience in sales support, order management, operations, and customer service. Major strengths in program leadership, and project and account management.
• Proven track record of consistently meeting or exceeding objectives in a wide variety of roles. Strong leadership and management skills built around integrity, respect, and an exceptional work ethic.
• Diverse technical and business background includes over 18 years of Project/Program Management, using PMI/PMBOK project methodology, while managing teams of 5 to 15 contributors.
• Experience managing multiple technical and non - technical infrastructure projects across multiple organizations and industries. A results-driven leader with demonstrated performance managing diverse organizations and teams to deliver high customer satisfaction while always focusing on the bottom line.
• Excellent interpersonal, problem-solving, time management, communication, and organizational skills as well as extensive direct customer contact experience which includes strong interface skills at all levels within customer organizations.

TECHNICAL SKILLS

• Led projects ranging in size and scope from $50,000 to $2,000,000.
• Manage and lead large, cross functional projects and resources as well as managing multiple projects concurrently with as many as 15 resources (including off-shore resources), with budgets as large as $2 million.
• Systems Development Life Cycle (SDLC)
• Managed the full life cycle of projects utilizing the PMI/PMBOK phased approach while employing MS Project, MS Office, SharePoint and Visio.
• Cost Budgeting, Forecasting & Tracking
• Project Plan (WBS) Creation & Tracking
• Statement of Work (SOW) and Request for Proposal (RFP) Process
• Communications Plans
• Vendor Management
• Risk/Issue Management, Scope Management
• Resource / Stakeholder Management
• Meeting Facilitation (Agendas, Status Reports, Minutes)
• Project Closure
• Documentation
• Lessons Learned
• Familiarity with ITSM, Nexus and PCM as well as previous bank experience

PROFESSIONAL EXPERIENCE

PROJECT/RELEASE MANAGER

Confidential

Responsibilities:

• Work with Confidential Engineers & customer to document project requirements, define and collect technical data points, and establish a critical path required for project success.
• Plan and coordinate project deliverables across multiple service providers in support of project requirements.
• Manage a portfolio of projects from design, build, through implementation and operational turn-over, with varying levels of complexity and document project assumptions and risks.
• Lead/Support implementation cutovers and communicate project status and define and follow escalation plans
• Work to coordinate multiple teams to deliver successful project changes.
• Communicate project status across delivery teams, senior leaders, and cross-functional stakeholders.
• Manage scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters
• Follow Confidential Business Policy throughout lifecycle to project closure & document issues and lessons to be learned.
• Deliver Projects in accordance with ISO 9000 Policy

PROJECT MANAGER

Confidential

Responsibilities:

• Manages multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity
• Manages the end-to-end network infrastructure delivery strategy including the collection and translation of business requirements into project plans, and technical execution approach for projects
• Manages a portfolio of network infrastructure projects from design, build, through implementation and operational turn-over, with varying levels of complexity
• Rigorously manage scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters
• Plans and coordinates project deliverables across multiple service providers in support of network infrastructure project requirements
• Provide input into development of business cases and technology estimates
• Manage technology design integrity with varying levels of complexity from implementation to operational turn-over, and/or may have broad scale accountability for those processes that support
• Manage financial estimation, forecasting, monitoring, reporting for technology service providers
• Direct accountability for leading a team including but not limited to internal, global and third-party associates
• Responsible for communicating project status across delivery teams, senior leaders, and cross-functional stakeholders.

PROJECT MANAGER

Confidential

Responsibilities:

• Review project proposal and plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of the project.
• Establish work plan and staffing for each phase of a project, and arrange for recruitment or assignment of project personnel.
• Direct and coordinate activities of project personnel, to ensure the project progresses on schedule and within the prescribed budget.
• Work cross functionally across the organization to manage the execution and delivery of assigned projects within established project management methodologies.
• Manage initial project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps.
• Document and identifies gaps in department and business processes through process mapping to illustrate current and future state.
• Develop and track detailed projects plan including setting deadlines and assigning responsibilities.
• Track key project milestones and deliverables to ensure timely completion of assigned projects.
• Identify risks to project plan and initiates corrective action as needed.
• Identify and/or tracks business and/or technical issues and ensures appropriate resolution.
• Partner with key stake holders to develop and execute contingency plans as needed.
• Develop presentations and reports for senior leadership and key stakeholders on project statuses and risks.

NETWORK PROJECT MANAGER

Confidential

Responsibilities:

• Project Manage medium to large infrastructure projects involving Call Centers/Data Centers/LAN/WAN/Firewall/VoIP and other network services projects for Fortune 100 clients.
• Manage multiple projects, working with internal and external technical teams.
• Communicate project updates to all members of the team and ensure any updates are within the project scope.
• Schedule meetings, conference calls, follow up with both the customer and vendors, ensure overall project communication, and lead projects successfully.
• Develop plans for upgrades, update Methods of Procedure, and follow outlined processes and integration procedures.
• Negotiate dates, work within budgets, obtain purchase orders, assign vendors and initiate work orders, and approve or reject invoices in a timely matter.
• Successfully complete project transformations to the due date, on time and within budget.
• Ensure all required project closeout documents are completed per the established guidelines.

PROJECT MANAGER

Confidential

Responsibilities:

• Responsible for developing and executing project plans, coordinating equipment delivery based on engineering requirements and maintaining installation guidelines for both Government and Commercial customers.
• Detailed and special knowledge of VSAT equipment, site installation requirements, and installation/maintenance vendors.
• Strong interpersonal skills, including ability to negotiate solutions with customers and vendors.
• Manage multiple installation projects simultaneously from start to finish, including equipment ordering/tracking, project schedule management & compliance of project specifications.
• Support activities associated with the order submittal process.
• Attendance of professional project coordination meetings with Company Owners/Managers
• Act as a point of contact to the Client for issues ranging from network implementation, network design, engineering and performance.
• Coordinate with internal and external project team members, support the Network Management team, and provide input to the Account Team. Coordinate with the client project team for the arrangement of site surveys, site installations, and network component tracking.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Responsible for large and complex infrastructure projects involving PBX, VoIP, LAN/WAN or converged solutions for national accounts.
• Support sales as a subject matter expert regarding voice/data service delivery estimating, pricing/costing and project management.
• Assist sales with scope definition and review RFP responses.
• Identify and qualify subcontract resources for data and voice service delivery and management.
• Develop detailed task lists, work effort assessments, short and long-term resource allocation plans based on input from all key players and team members. Develop detailed schedules based on task breakdown, materials, information and resource allocation plans.
• Analyze/Monitor internal processes and work flows for optimum efficiency in the deployment plan.
• Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external clients to reassess, renegotiate and amend scope of work responsibilities, proposals, contracts and budgets.
• Monitor schedules, issue logs, risk management plans, and provide warning of serious deviations or variations that may compromise project results.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Responsible for the implementation of a Wireless Mobility and Windows Server upgrade program for 475 7-Eleven stores throughout Canada.
• Manage the packaging of products to be delivered to individual stores.
• Coordinate the shipping and delivery of kits to stores based on their installation date.
• Manage the technicians’ schedules and daily activities.
• Serve as the single point of contact in the 7-Eleven War Room for all issues.
• Support the technicians during installation and ensure any issues were resolved.
• Contact store manager prior to the technicians’ departure to ensure they are satisfied with the installation.
• Coordinate and expedite the return and repair of any hardware that was an Out of Box Failure.
• Monitor all open trouble tickets and ensure their closure in the time frame stated in the contract.
• Schedule the return of technicians to any store where the installation could not be completed in the time frame allotted.
• Track and report all project costs (hardware, software, shipping and labor).
• Provide daily reports to 7-Eleven management.
• Obtain final acceptance from 7-Eleven at the completion of the project.