SUMMARY

• An Information Technology professional providing best - in-class service delivery 24/7/365 based on a career which encompasses both management and network/systems/software engineering backgrounds.
• Strategic and operational leader serving mission critical environments.
• A skilled communicator and lead-by-example mentor enabling the fluid translation of business needs into effective solutions across all areas of technology.

AREAS OF EXPERTISE

• Information architecture design and support
• Datacenter operations and migration
• Vendor/partner relationship management
• Multimillion-dollar budget creation/adherence
• Enterprise telecom VoIP design/operations
• Information security leadership
• LAN/WAN network design and support
• Server virtualization using VMware
• Process improvement
• SOX and HIPAA compliance
• Staff mentoring/development
• 24/7/365 operations support
• Load balancing/clustering
• SAN/NAS storage design and support
• Enterprise software development
• ITIL V3 Foundation certification
• Project management leadership
• Helpdesk design, management, and metrics
• Compliance/risk management leadership
• Network security operations and design
• Disaster recovery and BCP planning
• Renovation/buildout
• Building teams from scratch
• Triage and problem analysis
• Change Management
• Onshore/offshore staff management
• Microsoft Windows/Linux systems engineering
• Service Level Agreement (SLA) creation
• E-commerce application design and delivery
• Proposal creation and management
• Facilities/Operations
• Increasing business process efficiency

TECHNICAL SKILLS

• Microsoft Windows operating system (all versions), VMware, Linux (Red Hat/Oracle Enterprise Linux), Microsoft Office suite of products, MS SQL, Oracle (some familiarity), SharePoint, Symantec Backup Exec, Cisco networking (multiple technologies including routers, switches, firewall, VoIP design, Call Manager, Unity), Avaya Partner, Cisco Call Manager, Cisco Spark, Antivirus technologies, Information Security, SolarWinds Orion, PeopleSoft, many others.

PROFESSIONAL EXPERIENCE

CONSULTANT / PROJECT MANAGER

Confidential, Tempe, AZ

Responsibilities:

• Project manager for network upgrade project encompassing 282 offices across North America. Upgrades for each office included new network equipment and network circuit installation, implementation of network security and DMZ structure, plus integration and decommission of old equipment/circuits.
• Decommission of Tempe datacenter including removal of all servers, LAN/WAN switches. Routers, load balancers, network firewalls, and decommission of DMZ structure
• Manage network / telecom operations and deployment projects plus provide additional knowledge transfer to incoming team
• IT and facilities management for project to redesign existing Tempe headquarters for NDA customer, including new datacenter, installation of network firewall and DMZ and facilities build-out to house 300 employees. Other areas included in the design and installation effort included network security/access, interface with all on-site vendors in role as on-site contact.

IT MANGER/PROJECT MANAGER

Confidential, Tempe, AZ

Responsibilities:

• 24/7/365 management of IT operations, LAN/WAN infrastructure, network firewall and DMZ design, product selection, and support serving > 8,000 employees
• Project manager and technical lead for the following:
• Successful migration of a 300 server enterprise data center from Washington, DC to Phoenix
• Infrastructure design and operational support for PeopleSoft migration
• Evaluation, purchase, design, and implementation of 50 VoIP systems (Cisco Call Manager and Cisco Spark) plus support of additional 350 legacy telecom office systems
• Design and implementation of a nationwide data network migration to fully meshed MPLS
• Brought enterprise network monitoring in-house
• Multiple projects evaluating new technology and systems
• Migration of external Microsoft Exchange environment to internal implementation and support
• Responsible for all aspects of network and information security in Tempe datacenter
• Authored information security policies and end-user best practices documentation
• Designed, implemented, and managed a new engineering help desk
• Designed and managed Active Directory, DNS, DHCP, and WINS structure for COMSYS
• Created new change management process
• Developed SLA commitments for helpdesk, end user systems, network operations, and datacenter.
• Negotiated nationwide voice and data contracts
• Responsible for creation and management of multimillion-dollar annual budget
• Implemented and successfully completed datacenter virtualization program
• Designed and executed tech refresh plan for > 1,000 end user systems and 400+ servers
• Responsible for vendor management and contracts in excess of $9 million
• Successful Sarbanes-Oxley (SOX/SSAE16) compliance and SAS-70 certification each year
• Liaison to application teams for managed/hosting/internal infrastructure

DIRECTOR, INFORMATION TECHNOLOGY/PROJECT MANAGER

Confidential, Phoenix, AZ

Responsibilities:

• Responsible for all facets of Information Technology, network security in a highly secure credit card processing environment, and information technology service delivery
• Improved information security design
• Trained all staff on information security principles and best practices
• Led development team in creation and successful deployment of 3 E-commerce products
• Managed all vendor relationships
• Responsible for design and implementation of disaster recovery plan

DIRECTOR, INFORMATION TECHNOLOGY

Confidential, San Diego, CA

Responsibilities:

• Direct management and development responsibility for a staff of 9
• Responsible for all aspects of network and information security in San Diego datacenter
• Implemented information security architecture
• Chief architect and technical lead for enterprise infrastructure design and implementation including completely new firewall/DMZ structure
• Led application development team responsible for all internal software development
• Provided digital marketing functions for marketing department including email and external presence
• Responsible for design and support of global LAN/WAN network (UK, France, Australia, and Germany), servers, desktop, helpdesk and technical services, telecommunications, and voicemail
• Responsible for budget creation and management to plan
• Completely redesigned corporate IT policies and procedures