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Project Manager Resume

ChicagO

SUMMARY

  • Senior Project Manager with SAP CRM client serving 400+ branches
  • Project Manager and Business Transformation Office for enterprise software, change management, merger/acquisition, and SAP CRM in $4.2 billion division
  • Project Manager and PMO for ERP and change management with one of the largest recent global SAP implementations in the federal sector (U.S. Army Logistics Modernization Program)
  • Senior Engineer in Iraq for $100 million spend by U.S. task force to create jobs and rebuild manufacturing, telecommunications, and financial services
  • Director at PMO level for the deployment of the Medicare drug plan quality program for 15 million beneficiaries
  • Project Manager for SAP financials rollout at 6th largest U.S. bank
  • Youngest Division Manager with profit and loss responsibility for Fortune 200 subsidiary
  • Established PMO during SAP blueprint phase for $34 billion consumer goods firm
  • Selected as a mentor by the Project Management Institute for their formal PM program

Business Experience
Confidential,Director, Chicago 5/08-Present
Project Management certification for Fortune 500 firms. Won Army Corps of Engineers PMP contract.
Initiated project management offering for Major League Baseball (30 teams.)

Confidential,$7 billion firm with operations in 157 countries, TEK Systems 10/11-12/11 Senior Project Manager in supply chain and order to cash for agile/scrum site with 7 million plus monthly e-commerce inquiries using SAP CRM and ECC 6.0. Led PMO project for 80+ staff.

Confidential,& Training Associates for Confidential,7-8/11
Initiated software development best practices in areas such as credit cards, investment banking, capital markets, and change management.

Independent Consulting Projects- project management training, 4/09-9/10
Cloud and High Performance Computing Council, CSC and State of Illinois Middle East business development, Abbott Labs Prospective Supplier qualification, Board of Directors for Veteran Businesses.

Confidential,$14 billion Chinese- based technology manufacturer 10/10-2/11
Senior Project Manager in Business Transormation Office of PMO for SAP CRM 7.0 implementation and ECC 6.0 upgrade for North American division. Supervised technical and functional teams in ten strategic areas with 1,000+ business requirements such as pricing and margin management, retail, SalesForce.com CRM, business intelligence and reporting, order to cash, change management, and master data.

Confidential,2/07-3/09
SAP Project Manager and PMO 5/08-11/08
For the largest federal SAP mplementation, the U.S. Army Logistics Program (LMP), supervised functional and technical experts at lean facility (six time Shingo Award winner) in financials, change management, and master data. In the PMO guided SAP architects in MM, PP, FI/CO, and SD with agile techniques for over $1 billion budget outsourcing program using SDLC to replace legacy systems.

Senior Engineer; Baghdad, Iraq 2/07- 5/08
Rebuild Iraq program for the Business Transformation Agency, U.S. Dept. of Defense. The BTA’s mission is to “guide the Transformation of business operations throughout the DoD and to deliver enterprise-level capabilities...” Invested in power, telecom, petrochemical, heavy industry, financial, and health/medical sectors for $100 million total spend plans. Guided Iraqi Directors, developed supply chains, and initiated procurement programs to create jobs and mergers/acquisitions.

PMO for Confidential,$34 billion consumer goods manufacturer 10/06-11/06
For SAP implementation set up PMO during ERP blueprint phase. Initiated retail sales, marketing, risk controls, and OD change management programs for $30 million budget using MS Project and Mercury Interactive. Completed SAP training in FI/CO, SD, and MM. Consolidated merger/acquisition systems.

Innovative Systems Group for Client: Confidential,Chicago 8/06-10-06
Senior Project Manager using agile software development and IBM Rational Manager use cases for executive Board of Trustees application.

Confidential,$7 billion UK Corporation 7/05-11/05
PMO Quality Manager for Medicare Prescription Drug Plan pricing program. Served over 8.6 million beneficiaries via six marketing contact centers. Directed auditor team leaders, reengineered processes, and designed web portal metrics. Executed detailed Quality Assurance program and oversaw training and monitoring of 850 agents. Delivered executive presentations to Social Security Administration.

Innovative Systems Group for Client: Confidential,2/05-5/05
Project Manager/Business Analyst for $2 billion portfolio and finance leasing firm to design and deploy an ERP structure for financial applications, supply chain, and CRM. Developed 14 step order to cash cycle. Implemented supply chain solution (SaaS) for manufacturing site with nation’s largest computer reseller. Led SDLC phases and JAD sessions using MS Project.

Confidential,New Jersey; Consultant, Confidential,8/04-11/04
Senior trainer for outsourced contact centers (300-800 seats) with the $41 billion merger of Cingular and AT&T Wireless. Wrote MS Project plan and led training for Clarify CRM and Telegence billing, provisioning, technical architecture, and financials. Developed innovative process models resulting in the highest retention level of eight classes.

Confidential,Chicago, IL 3/03-5/07
Program Manager/Business Analyst for business recovery, workforce management, and internet portals to C-level clients in Fortune 1000. Project Manager for SDLC phases of initiation, planning & risk management, designing PMO structure, DRP, and systems architecture for 500+ seats per site.

Confidential,IL & OR (contract) 8/02-10/02
Senior Logistician for Transportation Security Administration rollout at two major airports. Oversaw new scheduling software system for 1,000+ employees that became national model. Directed testing and training program for nation’s busiest airport. Negotiated supply chain strategy with second largest U.S. apparel vendor. Led workforce scheduling team and selected as Liaison Officer between 60+ federal staffers and consulting group of 50+ members.

Confidential,Chicago, IL 6/01-4/02
Director of Consulting and Sales for startup supply chain software company. Marketed international distribution solutions for mfg., consumer products, banking, and catalog companies using collaboration tools for order entry, tracking, international payments, and TMS interfaces. Initiated Manugistics,
Oracle, and ERP integration program. Installed SalesForce.com and Oracle CRM.

Confidential,Chicago, IL 7/00-4/01
Senior Engagement Manager-Provisioning, OSS software
Project Manager for mid-size and large firms (AT&T and MCI) using a SaaS (Software as a Service) model. Executed training, change management, and JAD software sessions. Installed CRM application and set up EDI. Mentored junior managers and developed MS Project plans.

Consultant – Confidential,5/99-4/00
Client: Confidential,IL 2/00
Project Leader, Business Analyst
Set business requirements, priorities for programming staff and users for the leading shipping company to the Pacific Basin. Developed methods for optimizing the order to cash cycle of 30+ steps.

Client: Confidential,WI 5/99-11/99
Project Leader, Business Analyst
Evaluation, RFP, and selection for supply chain software and MES at two facilities to include an aftermarket center and an assembly line plant for $500 million unit of a $2.2 billion company. Using lean manufacturing and Kanban designed work flows and multi-site software to automate order processing, materials, and shipping with integration to 3rd party for $100,000 cost savings.

Confidential,10/97-1/99
Developed Program Management Office (PMO) key accounts and metrics for 11/ 98-1/99
$50 million unit; evaluated 350+ consultants for top performer awards.

Client: Confidential,6/98-10/98
Project Manager, Business Analyst during merger/acquisition
ERP Implementation of SAP R3 financial modules to replace ten applications in the legacy system. Used SDLC tools and BPR (Business Process Reengineering) for commercial lending and pricing functions for up to 600,000 monthly transactions. Directed client’s business analysts in data migration.

Client: Confidential,2/98-4/98
Project Leader, Business Analyst
For the leading real estate management firm with 400 properties in 30 cities evaluated ERP level supplier management, maintenance planning, billing, and accounts payable using PeopleSoft financials. Achieved cost savings by reducing the number of vendors by 30% and instituted national account plan.

Client: Confidential,10/97-1/98
Project Leader, Business Analyst
Supervised the analysis of ERP for global manufacturing. Using SDLC tools and BPR evaluated PeopleSoft advanced planning/scheduling, custom apps for seven plants, three with 1,000+ employees.

Education
Master of Business Administration-Finance
Bachelor of Science-Engineering

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