It Business Analyst Resume
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New, YorK
SUMMARY
- He is a Technical Project Implementation Manager / Senior Techno - Functional Business Analyst with over ten years of experience translating complex business processes and defining new business requirements to deliver global solutions within the Manufacturing, Telecom, Healthcare, and Information Technology industry.
- As part of his assignments, he has led cloud based Implementation Management, Requirement Gathering and Analysis, Business Analysis, Process Standardization and Re-engineering, Application Upgrades, Application Enhancements, Functional Studies, RFP creation, Vendor selection, Quality Reviews, and Functional Testing.
- He has sound technical understanding of the application performance, business continuity, configuration management, data integrations, infrastructure architecture and business warehousing.
- Focused on successful delivery of projects; his experience encompasses agile / scrum and waterfall approach through implementation SDLC of mid to large size projects within Scope, Time and Budget.
- He has vast experience in vendor finalization, planning, resource and budget allocation, execution and post implementation lesson learnt sessions.
- He has helped organizations implement major operations and technology initiatives by developing complex assessments, implementation roadmaps, managing multiple project streams, improving application platforms and process workflows, and working effectively with multiple development resources to ensure successful delivery.
- With excellent verbal and written communication skills, he has taken responsibilities for central coordination and liaison with key project stakeholders.
- Project management experience and expertise in delivery of software applications, data initiatives, mobile technology, e-business in highly-regulated industry under Agile SDLC stream. Coordinate project backlog with cross-functional business team members.
- Manage multiple cloud based IT projects simultaneously while working with a variety of skilled internal and external teams to develop and implement project plans that can meet customer requirements.
- Proficiency in reading RFPs, POCs and SOWs. Ability to build technical questionnaires for vendors keeping budget and resources in mind for vendor selection to implement a software.
- Create configuration management plan by identifying configurable items, planning and managing sprints to track the changes. Perform gap analysis to recommended changes to the existing processes.
- Highly detail-oriented and well-organized with ability to establish and deliver project time, cost and quality objectives while balancing project resources and risks to achieve desired business results.
- Facilitate discussions that yield clear requirements, and schedules both during the project and post go-live.
- Hands-on approach to Project Management and extensive experience managing the resource allocation, scheduling, and costs for multiple simultaneous projects within a matrix organization.
- Create test scripts, conduct JAD sessions, UATs and provide hands on training to the users during initial usage of an application.
- Gather requirements and identify solutions to meet customer’s business and IT needs. Creating functional specifications that capture all interface behavior for all types of users of the system and any front end or back end business rules.
- Liaise with all project stakeholders, from the Steering committee to project team members, in order to provide complete and continuous transparency on project-related activities/information.
- Report on project progress using relevant metrics and KPI’s to ensure status is effectively communicated to all the stakeholders on a regular basis.
- Configure the workflows to be used by the business and assist in development of end user training for new process.
TECHNICAL SKILLS
- Microsoft Project, Visio, Word, Excel, PowerPoint, Teams, Oracle Lotus Notes, ETL, SAP HCM, PeopleSoft, Oracle ERP, Taleo TCC, SuccessFactors, Workday, Jira, Solutions Manager, iSupport, ServiceNow, Relias LMS, SharePoint, PSR, New Relic, Splunk, Kronos Workforce Central, Kronos Dimensions, ServiceDesk Plus, Manage Engine, OnBase, Slack, PRTG, Dell Boomi integration, Topaz, Hyland Perceptive, UiPath - AI Robotics, O-365, IBM - IGI, eThority, qlik, Sisense, Oracle Business Intelligence, Oracle Discoverer, BObj, Serenic - Dynamic NAV.
- MS SQL Server, Oracle Server, Microsoft Access.
PROFESSIONAL EXPERIENCE
IT Business Analyst
Confidential, New York
Responsibilities:
- Work closely with business users and the hiring manager to deliver SharePoint Out-of-the-box solutions to meet the business needs. Expertise in handling SharePoint Permissions at Site, List and Item levels. Create support documentation for all trainings and solutions. Conduct daily stand up calls with various stakeholders.
- As a technical subject matter expert on both cloud and on premise IT systems, plan, design, implement O365 solutions. Apply functional knowledge and technical expertise in the Microsoft cloud offerings and promote innovative solutions to our customers. Auto O365 account creation.
- Maintain highly effective working relationships with delegated vendors and internal business stakeholders (SMEs) to ensure performance metrics are met and identifies opportunities for improvement. Serve as liaison between delegated vendors and internal departments and teams, to ensure timely and quality deliverables.
- Implementation, integration, customization, operations and administration of helpdesk ticketing application based on ITIL guidelines. Support application, database integration, interfaces, and new functionality enhancements. Conduct SCRUM meetings to gather technical requirements and enhance the application functionality.
- Automating the process of on-boarding and off-boarding of user accesses through Identity governance application. Creating user ID in Active Directory and O-365 mailbox / email ID for the user through Azure Connect integration.
- Design, development, testing and deployment of dashboards using Sisense Business Intelligence tool. Training clients how to use Sisense software either onsite or via WebEx, Zoom or TeamViewer. Leverage advanced Sisense functionality (parameters, actions, tooltip modifications, API, etc.) to create meaningful and industry appropriate analytical dashboards.
- Work with business users to understand and define needs above and beyond requirements provided by the business. Convert business requirements into functional specifications. Works closely with the project manager, business users, QA, developers, and other technology professionals to ensure that project deliverables are completed on time and within budget.
- Led an initiative to form a change approval process. Formulated a plan, change approval board and presented change log in the semi-monthly meetings. Tracked and shared updates via SharePoint.
- Ensure application integrations are working as designed, including ensuing all data elements are being loaded and displayed properly by conducting unit testing. Set up notifications on the applications monitoring tool.
- Responsible for capacity planning in the (development, staging & production) environments in support of a number of critical SaaS applications for both SQL and Oracle databases. Manage system upgrades and contract renewals.
- Successfully deployed managed printing utilizing third party vendor services to install multifunctional printers.
- Led an initiative to capture the services delivered by an agency wide people served report that entailed yearlong data of all the core services put together in one master excel that was shared in SharePoint.
- Successfully executed a project on migration of Single Sign On (SSO) set up for major applications from WebSphere to Microsoft ADFS component by laying the requirements and architecture to the vendor.
- Brainstormed, designed, developed and communicated the annual information technology survey using SurveyMonkey platform. Analyzed the overall responses and presented the result in the form of a dashboard to the management and steering committee.
- Document the technical architecture and configuration of client environments and participate in knowledge transfer discussions as necessary.
- Identify opportunities to improve processes; drive workforce productivity and cost savings for the business; track, analyze and evaluate key performance indicators (KPI) and service levels; perform root cause analysis and identify potential solutions.
- Built an online Continuity of Operations Plan for IT department. Led the initiative to track annual Disaster Recovery Test status of all the application servers and network backups.
- Successfully deployed documents scanning project for various departments archiving data of inactive resources.
Research Administration Technical Specialist
Confidential, New York
Responsibilities:
- Work with the functional business stake holders to understand the business requirements and act as a liaison between the business and the IT teams for reporting, web development, and security of a cloud based application. Facilitate agile ceremonies like- Daily stand-ups, Iteration planning, Retrospective, Sprint Planning, Sprint Review.
- Create project plans, scope, tasks, deliverables, and timelines ensuring all projects are delivered on-time, within scope and within budget by accurately forecasting workload and skill set requirements for successful project execution.
- Responsible for execution of all technical product strategic initiatives - Ideation / design, cross-functional team building, requirement elicitation/design and prioritization, program / project planning / estimation, SDLC management of internal resources, procurement, and management of third party solutions / vendors, and client implementation.
- Led Disaster Recovery planning and Business Continuity Program administration confirming continuous business resumption capability. Facilitated DR exercises from planning through successful testing by validating exercise metrics, such as RTO, RPO, and total response time.
- Responsible for managing the web hosting infrastructure and building server farms to support the various web application development initiatives for research projects.
- Worked in Data Warehouse and Business Intelligence Projects along with the team of SAP using Data Services tool for ETL. Experienced in all phases of Data warehouse life cycle involving Requirement Analysis, Design, Coding, Testing, and Deployment.
- Strategize with the Operations, Infrastructure, Security, and Testing teams to ensure technical decisions meet the business needs.
- Work closely with the UI/UX development team to propose the CSS, JSON, JQUERY changes as per the requests received from business stake holders for the front end look and feel of the application.
- Led the initiative of designing and building a unified portal to provide an enriching user experience to our researchers who could access all the research related applications in one portal and login to each one of these seamlessly.
- Verify project timelines, deliverables, deadlines, action items and decisions made throughout the project lifecycle. Guide the technical teams to ensure decisions are made in a timely manner. Identify and mitigate issues, risks and threats to project implementation and escalate as needed to the program and project managers.
- Analyzed application performance by installing New Relic and Splunk and monitoring error logs and other performance parameters to suggest corrections. Executed a gap analysis of the application to figure out as-is and to-be state.
Applications Support Analyst
Confidential, New York
Responsibilities:
- Implementation experience in SaaS Oracle Taleo Applicant Tracking System (ATS), Recruiting, Onboarding, Transitions, and Performance Modules within the guiding brackets of Agile principles and methodologies during scrum ceremonies. Develop and execute project work plans and revisions as appropriate to meet changing needs and requirements by managing day-to-day operational aspects of a project and scope.
- Manage configurations and administer Taleo Application, Relias LMS Application and iSupport as a single point of contact for over 4000 employees.
- Plan and execute zone copy, zone refresh and zone restart with various upgrades or bugs identification in system.
- Build and modify existing xml scripts in Taleo Connect Client. Resolution of errors using Taleo Connect Client. Plan and implement scripts upgrade from various data integration from version 12 to 14A.
- Understanding the business needs with regards to HR systems and upgrade our systems on timely basis - Evaluation - Testing - Analyzing - Implementing the versions coordinated with the market.
- Manage and administrator the Learning Management System in terms of users, training and enrollment, reports.
- Prepare documentation for performing User Acceptance Testing (UAT) for all the Taleo database modules at the time of version upgrades. Performing test in the Staging zone after any Service pack addition or up gradation.
- Creation and maintaining the dynamic approval routing solutions for Requisition, Offer and Financial approvals in Taleo.
- Effective coordination with multiple technical and support team (including RSA) from Taleo. Good communication and status reporting with customer i.e. the HR staff. Actively maintaining and updating the business process manuals, workflows and help the Recruiters and HRBP to follow the process.
- Creation and maintenance of OLF data and configuring new agencies to the system and updating the OLF data to align with the Organizational changes. Addition of cost centers and allocation of roles for dynamic approval routing.
- Effectively utilize the functions of iSupport ticketing system. Manage the ticket queue, provide timely resolution. Build templates for quicker creation of tickets. Form a basis for analysis of issues and prepare a monthly dashboard to be presented to the management.
- Part of the implementation team to build up organizational hierarchy unified across applications.
- Plan and execute a project on degree verification as part of the background verification. This includes data extraction from Taleo recruiting to be passed on to the short-listed vendor for verification.
HR Business Analyst
Confidential, Florida
Responsibilities:
- Assist in the review, testing and implementation of HRMS system upgrades or patches. Collaborate with functional and technical staff to coordinate application of upgrade or fix.
- Provide support for HRMS including, but not limited to, researching, and resolving HRMS problems, unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.
- Administer and develop custom reports using SAP BW, eThority and MS Excel to meet the requirements of Human Resources, Finance and Management.
- Conduct and document user acceptance testing process through multiple test scripts for HRMS upgrades and ongoing enhancement requests including, but not limited to, compensation planning for 2015, mass personal area changes, GTO.
- Responsible for the accuracy of the payroll interface as well as the overall data integrity of the system. Periodically perform system audits, prelims of payroll audits to ensure the accuracy of data.
- Act as the functional expert on the SAP HR system and work closely with HR department to ensure that all HR related processes are automated and functioning as designed into various info types.
- Take ownership of key weekly, monthly, quarterly business metrics reporting process and strive for ongoing process improvements, clarity of communication in reporting, and effective basis of presentation.