SUMMARY

• PMI and SAFe certified IT professional with over fourteen progressive years of software industry experience working across multiple domains (Healthcare, Supply Chain Management, Commercial, and Financial).
• A flexible leader with an eye for detail and expertise in coordinating diverse teams and resources to deliver project scope. Skilled in proactive Stakeholder Relationship management from multiple years serving as liaison/advocate.
• Demonstrated ability to manage customer expectation with a sense of ownership. Skillful in leading complex full cycle projects that consistently produce scope, high - quality deliverables on time, within budget and to the satisfaction of the stakeholders.

AREAS OF EXPERTISE

• Certified PMI Professional
• Strategy & Planning
• Lean Six Sigma Quality Management
• Leadership
• Portfolio Management
• PMO experience
• Product Management
• Business Process Analysis, Re-engineering & Management
• Microsoft Office Proficiency (MS Project)
• Business Process Modelling Notation (BPMN)
• PMI, Agile (SCRUM), Waterfall, RUP & Hybrid methodologies expertise
• Requirements Traceability Management (Traceability Matrix)
• Stakeholder Management

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master/Deputy Project Manager/Product Owner

Responsibilities:

• Plan and facilitate all project tasks from initial project conceptualization through requirements definition, Scope development and sign off, architecture, construction, quality assurance testing, and Production releases
• Collaborate with customer to define and document project scope, priority, budgets and schedules in Microsoft Project
• Validate requirements work products and acting as point of contact for customer management and technical personnel, ensuring communication and understanding of objectives, scope, assignments, dependencies, and timelines
• Perform ongoing reviews of project work products and timely communication on project status, issues, risks and achievements; representing projects during internal and customer facing reviews and governance gates
• Develop and maintain a vision for the product with the primary responsibility for communicating that vision to the scrum team
• Define, manage and maintain a healthy Product release roadmap items and maintain healthy product Backlog.
• Lead backlog grooming session along with scrum team to define and prioritize product backlog items and score PBIs in order to plan them into the appropriate iterations and releases
• Provide iteration demos to the project business stakeholders
• Manage 3 agile teams (around 27 resources) tracking their progress against PBIs and providing any needed support to them
• Creating User stories & their acceptance criteria's, Use Case Diagrams, Business Flows & Process Flow Diagrams using UML modeling tool MS Visio for different processes and flows of the system
• Create/Review Change request from business stakeholders and create a new Change request to track progress on those CRs through Microsoft TFS
• Lead Customer UAT including the design and execution of test scripts and scenarios

Confidential, Washington, DC

Lead Business Analyst/Deputy Project Manager

Responsibilities:

• Determine need for and impact of changes in the scope of the project, suggest and implement recommendations based on sponsor consensus.
• Deploy project management templates; ensure that all aspects of the project management framework have been implemented and managed effectively.
• Lead efforts to define product and project scope and objectives using multiple years of Requirements elicitation techniques.
• Identify key stakeholders and worked as OIT and Business unit liaison to obtain Project Charter and Scope sign off.
• Develop Organizational Process Assets (OPAs) such as the Requirements Work/Management Plan; Quality Control plans as a framework to ensure the quality of deliverables.
• Conduct Market Research and Cost-Benefit Analysis on available COTs solutions and present analysis to upper management and sponsor.
• Facilitate Vendor Analysis and onsite product demo sessions.
• Prepare the Statement of Work (SOW) for the procurement of Case Management Solution, and facilitated the acquisition process.
• Develop training presentations and program marketing material that could lead to expanded business opportunities.
• Manage client expectations, and balance the needs of company and client to ensure satisfaction for relevant parties.
• Oversee assigned personnel for project, delegate tasks and provide direction concerning timeliness and completion of project objectives.
• Address performance issues within prescribed guidelines and provide performance input upon completion of the project.

Confidential, Columbia, MD

Senior Business Analyst/Consultant

Responsibilities:

• Facilitated JAD and Brainstorming sessions with CMS stakeholders, business owners, Software vendors and systems contractor to develop the High level and detailed business requirements for Non-Group Health Plan (NGHP) claims filtering.
• Conduct research, requirement elicitation, analysis and documentation of the several methodologies considered for the Claims Filtering project.
• Set the scope for requirements, adherence to project schedules, and communicating implementation of Claims filtering methodologies to stakeholders.
• Understand and document the AS-IS and TO-BE business process and data flow.
• Negotiated project milestones and deadlines with stakeholders.
• Defined standards for deliverables and ensured that deliverables met quality standard for BA team.

Confidential, Linthicum, MD

Senior Business Analyst/Consultant

Responsibilities:

• Communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements, business requirements, use case specification, Functional design documents)
• Led requirements analysis and verification, ensuring that requirement statements are complete, traceable, verifiable, and in compliance with Federal Policy.
• Mentored and trained Business Analysts and assisted BA team in resolving blockers.
• Worked with Third Party Administrator, Producer, and State SMEs to elicit quality Business needs and decompose business needs to features and functional requirements while maintaining traceability for the Small Business Health Options Program (SHOP)
• Created and maintained Requirement Traceability Matrix (RTM) to reflect traceability from Business Requirements to Test Cases and Design elements.
• Consulted with and made necessary recommendations to upper-level management for potential scope and gaps overlaps while considering the business implications to the current environments.
• Served as liaison between clients and COTS Vendor teams to accurately and clearly communicate enhancements or changes required and tracked successful completion of assigned tasks.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Developed BPMN 2.0 compliant process flows to depict business and system flows non-technical audience.
• Analyzed COTS application, provided FIT-GAP analysis and suggested workarounds or solutions where applicable.
• Analyzed and evaluated Federal regulations and developed system recommendations to meet requirements. Translated high-level business requirements into functional specifications for business application development.
• Provided LOE (Level of Effort) for Enhancements and Defect fixes.
• Initiated and led Business Process re-engineering efforts for the Business Analysis team to streamline cross-team development efforts
• Researched issues and used independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.

Confidential, Rockville, MD

Business Systems Analyst

Responsibilities:

• Worked with business owners and stakeholders to identify, assess, and record near-term business needs, recommend business priorities, document business requirements, and provide insight on options, risk, and cost vs. benefit.
• Interacted with Technical and Business stakeholders to perform analysis of business requirements.
• Assisted development staff in the design of new functionality by clarifying requirements.
• Initiated and led Business Process re-engineering efforts for Change Management process as well as Requirements Life Cycle.
• Prepared CMMI level 3 compliant documentation including Requirements Specifications and support documentation - to include formal process mapping, meeting minutes, Glossary, Data Dictionary, non-functional requirement specifications, and requirements management reports.
• Facilitated and Conducted JAD sessions with the Business Users, SME, and Marketing Team. Coordinated meetings for updates on Project status, change requirements and resolving business and functional issues
• Facilitated User Acceptance Tests (UAT) of reporting systems to ensure data integrity and that the delivered systems meet end user requirements.

Confidential, Elkridge, MD

Business Systems Analyst

Responsibilities:

• Interacted as a liaison between users and the application development team involved in the application development for a better understanding of the business and IT processes.
• Developed BPM, detail functional/technical requirements and use cases to capture user interactions with the systems/applications
• Assist in the planning and coordination of all required tasks before each sprint to ensure all necessary artifacts are ready for the Scrum teams’ consumption.
• Served as Product Owner in working with design agencies during the creation of wireframes and design specifications
• Partner with other Scrum Team Business Analysts to maintain strategic alignment regarding creative, functional and project delivery goals.
• Partnered with various cross-functional teams across the organization to evangelize the projects vision and elicit requirements for new ticketing system capabilities and functionality.
• Used data, research and test results to drive decisions and set priorities for the projects roadmap and provided direct support to key business owners.

Confidential, Servana Park, MD

Business Analyst

Responsibilities:

• Attended JAD Sessions with seasoned Business Analysts and assisted with the capture of business rules, processes, and system requirements for Loan Application Processing and Retention System (LAPRS).
• Translated high-level requirements into detail requirements/ Functional requirement document (FRD), reconcile conflicts and submit FRD suitable for software design and development team to implement.
• Developed use cases, workflow and screen mock-ups using Snagit.
• Validated technical designs created by IT developers against functional specifications.
• Developed and maintained the Traceability Matrix document to record the high-level and detailed requirements.
• Worked with Quality Assurance and the Document Manager/Technical Trainer to provide training to users of new systems.
• Successfully translated customer business requirement to the technical and Development team.