SUMMARY

• Proven project leader with over 15 years of experience, driving international and domestic projects and programs through successful implementations.
• I am seeking an exciting Project, Program, Product, or QA Management position in metro Atlanta, where I can add value to the success, culture, and bottom line, with my skills, experience and dedication.
• My customer and stakeholder focused Total Quality Management (TQM) approach ensures satisfaction and return on investment.
• Utilize first - hand knowledge and experience of IT roles, responsibilities and execution of duties to build cross functional relationships
• Consistently provide strong leadership and coordination of activities across functional and departmental boundaries to meet quality, schedule and budgetary goals
• Development of staff and project teams through task ownership and other leadership opportunities
• Clearly set expectations for deliverable quality and timing reinforcing them as needed to allow all team members to actively participate in the team’s success
• Plan and organize work to leverage the skills of available resources both assigned and matrixed to deliver projects within schedule, budget and quality guidelines
• Adhere to recognized best practices while” right sizing” approaches and deliverables to meet schedule and quality goals and reduce defects and user issues. Support compliance audits as needed.
• Successfully design and implement integration, functional, performance and RMA Test for Projects/Programs/software applications and embedded systems including defect management, reducing defects released to users and enhancing the user experience
• Successfully design and implement Test Projects/Programs, at all levels, Code/Unit, Sub-system, System, and User, reducing defects released to users and enhancing the user experience
• Gather and validate user requirements and author requirements documentation
• Author test documentation including test plans, test cases, test scripts, and test reports
• Hands-on performance of manual and automated test execution leveraging HP Quality Center as a repository.
• Lead or execute Root Cause Analysis (RCA) to determine true failure point(s) and plan resolution
• Continually invite suggestions from team members, customers, end users and other stake holders to gather all available information and evaluate potential solutions reducing overall resolution development time
• Develop and implement processes to adhere to and meet standards, goals and regulations as designated by the leadership or contractual obligation
• Improve compliance and mitigate failure risks by developing and delivering training materials, job aids, and presentations to team members and/ or external parties
• Support supply chain management by improving processes associated with end-to-end sales and service delivery

AREAS OF EXPERTISE

• SDLC SME(Subject Matter Expert)
• QA and Test Program Implementation
• Requirements Analysis and Development
• Project Management (PMP Certification)
• Process Design, Control and Improvement
• Lean Six Sigma/Six Sigma
• Release Management

TECHNICAL SKILLS

• MS Office
• UNIX/AIX/LINUX
• H.I.T.
• MS Excel
• Agile Methodologies
• Waterfall Methodologies
• MS SharePoint
• HL7
• ICD-9/ ICD-10
• MS Project
• MS Visio

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

• Manage LEADER project daily activities including project team prioritization of activities, team meetings, project schedule, vendor meetings, and etc.
• Conduct planning meetings and design reviews to resolve design questions and develop unified strategy for design evolution as new features and requirements are added.
• Design and implement process controls for project. Implement processes and controls for defect and change control using HP Quality Center-10 to replace an MS Access database, as defect repository and work queue.
• Provide team training in use of HPQC-10. Define, refine and document system and software requirements, working with development, vendor and management teams to identify and resolve current and backlogged issues. Work within PMO to mitigate risk.

Confidential, Atlanta, Georgia

Enterprise Release Management Defect and Risk Manager

Responsibilities:

• Manage software defects and risks across the Suntrust enterprise facilitating compliance, closure and reporting for ongoing monthly, and quarterly software releases (30- 50 concurrent projects), to improve quality and stability.
• Provide direction, coaching and training related to Quality Management and Risk Management processes and practices for management and resolution of software defects and release risk, to project management and release management teams.
• Work with senior management to develop score cards, dashboards, reports, and other analysis tools and key metrics to objectively gauge and guide project quality, progress, and compliance, resulting in improved quality, communication, and consistency across all projects.
• Provide auditing and metrics to support quality deliveries using data from HP Quality Center to review and support full requirements coverage and traceability. Support Test Readiness Reviews (TRRs) and Production Readiness Reviews (PRRs) as needed to ensure product quality.

Confidential, Atlanta, Georgia

Senior Manager of Test and Deployment

Responsibilities:

• Lead department that successfully integrated, tested and deployed applications across the enterprise.
• Our environment included over 3000 Windows workstations installed in over 500 branch locations, Unix and Windows servers, IBM AS400 and Windows Mobile devices. Developed and implemented multi-project delivery schedule to support the business needs.
• Applications were tested using both manual and automated processes, and tools, at all levels, including compatibility, functional, user, performance and usability testing. Applications were supported on multiple platforms including Windows, Linux, Unix, AIX, Web, Windows Mobile and AS400.
• Prepared and managed department budget, vendor relations and interdepartmental SLAs.
• Developed and implemented supporting processes and documentation standards, for testing, defect management, and configuration control. Successfully managed and mentored direct, contract and matrixed employees, for testing and release implementation, into the production environment. Reported progress, status, issues, remediation plans, and testing metrics, to sponsors and stakeholders through scheduled meetings and presentations.
• Supported compliance audits as needed. Managed multiple simultaneous projects and releases including Amdocs, Web-sphere ecommerce implementations, and Plex platform upgrade. Hands on integration & testing for several projects including the payment manager application upgrade and migration to web-sphere ecommerce.
• Conducted test readiness reviews and risk assessments for all projects.