SUMMARY

• Expertise in product and project management spanning healthcare, pharmaceutical, telecommunications, and benefits services. Adept at managing all aspects of projects and business operations. Skilled in PMO standards and operations.
• Experience leading full life - cycle Systems Development Life Cycle projects. Decisive, dedicated, analytical, and focused.

AREAS OF EXPERTISE

• Project Management Methodologies
• Business & Data Analysis, Metrics
• Quality Assurance, Testing Methodologies
• MS Project, Vision Project, SharePoint
• Vendor management
• Risk Management, Change Management
• SDLC, Waterfall, Agile
• Performance Reporting
• Telecom Analytics and Reporting
• Team management, Stakeholder Communication, Client facing
• System Integration and New Product Development; Product Support
• Release Planning
• Release Management

PROFESSIONAL EXPERIENCE

Technical Project Manager

Confidential, Overland Park, KS

Responsibilities:

• Responsible for large scale projects implementation and project teams made up of 45+ resources to deliver business solutions and services across Confidential departments and multiple locations- for Mental Health, Intellectual Development Disability and Primary Care services (replacing the outdated EHR - Electronic Health Record system with a cloud hosted version system including Practice Management, Clinical Management, OrderConnect, Perceptive, Pharmacy, Measurements, KPI, Referral modules, State reporting module), integrating data from multiple sources, interfacing with various internal and external entities).
• Identifies and solves complex business integration challenges where analysis of situations or data requires an in-depth evaluation of variable factors.
• Facilitates the definition of project scope, goals and deliverables; gathers project tasks and resource requirements, timeline, UAT /testing; manages third parties/vendors for the execution of projects.
• Develops and plans communication strategies to ensure status, activities, accomplishments, issues, changes, and risks are communicated to senior management, project stakeholders, and project teams.
• Provides project leadership by adhering to standard departmental policies, processes and documentation guidelines for project delivery. Conduct weekly status meeting with Senior Leadership.
• Presents timely project updates, risk and issue analysis and tracks change requests to a variety of organizational stakeholders

IT Project Manager /Program Manager /CSM

Confidential, Dallas, TX

Responsibilities:

• Responsible for intermediate to large scale projects and project teams made up of internal and external resources to deliver business solutions and services across the company; Lead project teams through all phases of projects including planning, communications, coordination of resources and activities, monitoring of risks and milestones, reporting progress . Partner with other departments as Operational (Clinicians, Providers), Pharmacy, Network, and Software Development departments and resources to initiate, leverage and deploy solutions across the enterprise, deployments for company’s EHR (800+ users), multisite locations. Team-5-15; led start-to-end implementations projects for deploying new modules/features for the EHR.
• Managed project resources, including: coordination of assigned staff, vendors and consultants; planning and conducting team meetings; coordinating site implementation activities; performing follow-up on project assignments; managing business unit expectations.
• Lead or developed program or Project Scope statements, Project Charters; manage the Project Plans, WBS; conduct Lessons Learned sessions.
• Skilled in directing and/or creating of Requirements Documents, Workflows, Design Documents, Test Plans, Training Plans, Deployment Plans and Support Plans for various projects.
• Lead business requirements gathering and business analysis activities for various project conducted business requirements and gap analysis activities for Cohen Networks Veterans program; let the implementation efforts for setting up NetSmart EHR Evolve (cloud-based solution) for Cohen Veterans Clinic.
• Managed end - to-end developing, launching and supporting of new major web based software application across departments (Recovery Plan/ Treatment Plans, Assessments Module); created requirements workflows.
• Manage various testing activities with state agencies such CMBHS (Texas State), payers; lead building & deploying complex testing environments for UAT; manage UAT cycle, environment and activities.
• Led major software deployments & upgrades across the company, different platforms, servers, etc from gathering requirements to post-deployment support. Created & distributed the Release Notes & transferred operational support at project conclusion to support staff (including IT Tech Support Training).
• Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards; Experience with deploying critical features such as: ICD-10, HIPAA 5010, DSM-5, Meaningful Use, EHR implementation, upgrades and/or optimization projects (PsychConsult, Anasazi / Cerner, NetSmart).
• Involved in the selection of a new Electronic Health Record system for Primary Care (capturing the high level business requirements, reviewing the migration requirements, presenting the comparison reports to the upper management, conducting multiple round of discussions with various departments); led the new Primary Care EHR implementation.
• Experience with managing mergers and acquisition projects (IT side), installation & upgrades, hardware & software.
• Developed SharePoint solutions to support Project Management activities; setup & maintain a wiki app in SharePoint to assist with UAT and post-deployment Support activities; lead implementation new phase for SharePoint Onboarding project for HR department.
• Developed presentations and weekly reports for senior leadership and key stakeholders on project statuses and risks. Communicated project plans, status and issues on a regular basis to project team members & upper management.
• Supporting applications and systems including: Microsoft SQL 2008 and 2012, SSIS, SSRS, Guardian RX, McKesson applications, web app and portals built with NET technologies using C# and MVC, ORACLE, ORACLE Forms, Power Builder, Crystal Reports.

PMO Project Manager

Confidential, Plano - Lewisville, TX

Responsibilities:

• Lead project teams through all phases of projects including planning, communications, coordination of resources and activities, monitoring of risks and milestones, reporting progress and escalation of issues throughout the project implementation with strict deadlines - medium and small project. Team-5-15.
• Develop full-scale IT project plans and associated communications documents for new client launches, hub transfers as well internal development applications.
• Plan, schedule and track project timelines, milestones and deliverables for new programs as well as for maintenance and support activities
• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas; present the reports to the IT upper management as well as Business side (Client Relationship Management Team, Operations management, Division Presidents).
• Proactively manages changes in project scope, identify potential crises, and devise contingency plans.
• Manages all scheduled releases on the APS side; managed multi-location staff.
• Support, upgrade and maintain IT PMO technology (including acting as PMO VISION Project site administrator) in a timely manner.
• Performs post-installation audits; support quality assurance activities through validation and testing processes to ensure compliance with specifications for validated systems.
• Ensures compliance with industry standards and regulations such as HIPAA, FDR CFR 21 (electronic records), and SSAE 16 (for Service organization). Evaluate, analyze and recommend changes to existing business tools, processes and workflows. Ensure that software quality measures comply with regulatory standards, industry standards, and accepted best practices.
• Directs all phases of the software development life cycle (SDLC) including the requirements analysis, architecture design, development, testing, deployment and ongoing support for all applications and services; Supporting applications and systems included: Microsoft SQL 2008 and 2012, SSIS, SSRS, Guardian RX, Microsoft Dynamics AX, Voxeo Prophecy IVR, Cisco phones and Proprietary Contact Relationship Management applications and portals built with .NET 4.0 using C# and MVC - DiseaseTrak, C&P - Compliance and Persistency, CATSWEB, Mobile application, and various portals.
• Created & presented project & releases information presentation (PowerPoint) to the IT teams and upper management as well as to Infrastructure/Network, Operations, CRM team and Nurses department in various weekly meetings.
• Sent out weekly comprehensive Status reports for new Projects as well as for Maintenance releases (PowerPoint); maintained & presented detailed reports (milestones, issues, risks, cost, resources allocation) as requested (PowerPoint, Excel).
• Evaluated software development practices and processes; managed the team to move from Waterfall methodologies to Agile; led the first pilot projects in Agile (work with the team to generate user stories/backlogs, facilitate planning, daily stand-ups, reviews, removed roadblocks reported by the team, ensured cross team coordination and release planning activities are maintained).

Project Consultant

Confidential

Responsibilities:

• Managed scheduled releases - medium and small project. Team - 1 -10.
• Defined, initiated and implemented projects for call center/digital solutions across USA - Software and Hardware delivery projects for Wireless Mobility for ATT network; interact with ATT architects, Network Engineers & Service integrators.
• Closely monitor the quality of the deployments through rigorous testing activities.
• Managed schedule, cost, and performance of component projects, while working to ensure the ultimate success and acceptance of the program (assignments to enhance automated data/voice applications and software within mainframe, network and client/server).
• Present periodic dashboard reports on the current program, future opportunities and client issues.
• Exhibit flexibility & ability in handling multiple tasks & projects in a fast paced environment.

Project Team Lead

Confidential, Richardson, TX

Responsibilities:

• Managed projects related to web development solutions - medium and small projects. Team - 1-5, budget 1k-50k.
• Managed client engagement services and solution implementations around web to print solution, corporation portals integration and customized development
• Developed the project through the SDLC process; facilitate the definition of project scope, goals and deliverables; define project tasks and resource requirement; develop full scale project plans; assemble and coordinate project staff; Manage project budget, resource allocation, project timelines
• Fostered customer loyalty by ensuring that customers fully utilize the value of our solutions and services. Direct the coordination of all implementation tasks involving third party vendors as well as provide consultation to clients on system implementation.
• Manage transition of client from Solutions Implementation to Client Support. Manage the development and maintenance of implementation portions of project. Analyzed complex business requirements and developed prototype; performed data modeling (MySQL Workbench)