SUMMARY

• Over sixteen (16) years of extensive experience in the Information Technology industry with over eleven (11) years as Project Manager.
• Extensive experience with creating scope, developing WBS, and project plan/schedule using activity sequencing, schedule network diagrams and related methodologies used in the industry.
• Excel at creating project schedules with detailed milestones, deadlines, activity sequencing/dependencies.
• Extensive experience in managing cost, scope, schedule and quality (CSSQ).
• Expert in facilitating risk identification, and leading response/mitigation efforts.
• Expert in using various project management information system tools like ITSM Service Now (NY State), Project 123, MS Project Portfolio Manager etc.
• Extensive knowledge across all process groups, knowledge areas, tools and techniques recommended by Project Management Institute (PMI) and in tailoring them to suit specific project needs.
• Expert project planning, budgeting, estimation, strategic planning, quality planning using industry specific metrics for estimation.
• Highly knowledgeable in software development, requirements analysis, and database design.
• Expert in managing stakeholder needs & setting their expectations. Working towards meeting their satisfaction.
• Extensive experience implementing integrated change control (ICC) through establishing Change Control Board (CCB) and release/configuration management.
• Expert in promoting communication among team members, ensuring cohesion & a healthy working environment.
• Expert in motivating the team members, boosting team morale to ensure that high quality performance.
• Experience leading & directing large teams with cross - functional groups, across departments, agencies & domains.
• Expert in managing personal time, multi-tasking & in setting achievable goals for team members.
• Expert in planning, conducting, administering, and closing procurements, experience in setting up request for proposal (RFP), request for information (RFI), request for quote (RFQ) and in coordinating bidder’s conference.
• Expert in performing performance reviews, providing feedback and communicating the performance to senior management and reporting progress to stakeholders.
• Familiarity with popular SDLCs-Waterfall, Rational Unified Process (RUP) & Rapid Application Development (RAD) and Agile.
• Expert in researching and using up to date Industry standard methods and practices.
• Expert in creating visually appealing reports for senior management with Key Performance Indicators (KPI).
• Strong negotiation, communication, facilitation, presentation, analytical and problem-solving skills.

TECHNICAL SKILLS

• MS Project, Project 123, MS Office Suite
• SQL Server, Oracle, DB2
• Crystal Reports, Business Objects,
• ASP.NET, HTML, XML, Visual Basic, C++, Java
• HP ALM, JIRA

PROFESSIONAL EXPERIENCE

Confidential, Durham, NC

Project Manager

Responsibilities:

• Developed project plan with short sprints (Agile Methodology) and vast project backlog for different stages of testing in the environment created exclusively for End to End testing.
• Estimated and managed budget for end to end testing environment and support hours.
• Managed group of 12 development testing resources.
• Developed project schedule with short burst sprints and coordinate the daily testing activities and report/communicate the daily status.
• Participate in daily standup meetings with multiple development partners and update status of testing effort.
• Ensure the testing targets are met and any delays are escalated in timely fashion.
• Ensure that the defects were accurately logged and in HP ALM with appropriate information/ screenshots and assigned properly.
• Ensure that daily ETL loads are carried so adequate data is available for testing in the E2E Environment for State users.
• Establish and maintained central project repository (in SharePoint) to storing project deliverables & and ensured that the documents were up to date.

Confidential, Albany, NY

Project Manager

Responsibilities:

• Facilitate communications- interact professionally with diverse group of executives, managers & SMEs.
• Manage and promote communication at various (formal and informal) levels, through meetings, reports, emails, phone calls etc.
• Develop project Scope, Schedule, Cost/Budget, and Quality and create baseline.
• Secure adequate funding and resources from the project Sponsor. Address changes to the triple constraints-beyond tolerance by initiating Project Change Request (PCR).
• Develop & execute the project cost scope, schedule, and quality (CSSQ) plans; Report progress and identify variances, plan, and execute corrective actions.
• Ensure milestones/targets are met through actively managing the scope, issue, resource, and risk.
• Ensure adherence to quality standards and review program/project deliverables; develop/maintain project documentation project plans (business case, project charter, scope, budget, communications plan, risk management plan, issues log etc.).
• Establish a central project repository (in SharePoint) to storing project deliverables & relevant artifacts
• Work with Cluster ISO through the distinct phases of the project to ensure adequate security measures are taken & threats are identified, mitigated and reported.
• Update and maintain project information on ITSM/Service now, compile monthly reports.
• Carry out integrated change control (ICC), Initiate/submit change requests to the Change Control Board (CCB) and the Project Sponsor.
• Conduct weekly status meetings with project team to ensure that the projects are advancing, and all impediments/roadblocks are eliminated.
• Maintain risk watchlist and risk register to ensure that risks are identified, qualified & quantified and their respective strategies are documented.
• Provide weekly updates to the project stakeholders on the health of the project. Recommend actions to bring project back on track.

Confidential

Sr. Project Manager

Responsibilities:

• Manage ITS staff, consultants and worked with external vendors and ensured that the project is proceeding within the budget, meeting scope, within schedules and meeting quality standards (CSSQ).
• Work closely with stakeholders to obtain consensus and manage their expectations.
• Ensure data security and privacy is followed. Work with Cluster ISO to ensure the recommended security and HIPA is adhered to.
• Develop project plan, cost plans, communication plan, risk registers & mitigation plan, estimates, etc.
• Facilitate communications- interact professionally with diverse group of executives, managers & SMEs.
• Ensure adherence to quality standards and review program/project deliverables; develop/maintain project documentation project plans (business case, project charter, scope, budget, communications plan, risk management plan, issues log etc.).
• Update and maintain project information on ITSM/Service now, compile monthly reports.
• Initiate/submit change requests elicit feasibility and estimation of cost & time.
• Conduct meetings with the cross functional teams for planning, set delivery dates and status tracking.
• Manage communication, RACI charts was maintained, and project information was disbursed.
• Ensure milestones/targets are met through actively managing the scope, issue, resource and risk.
• Address project issues and risks by identifying and leading mitigation efforts to ensure continued project progress.
• Compile estimates and develop the project budget. Ensure maximum utilization of the resources.

Confidential

Project Manager

Responsibilities:

• Create detailed project plan, estimate, budgets, quality, change and other project integrations plans.
• Create work breakdown structure (WBS), activity lists, risk register, network schedule diagram (using critical path method) and Gantt charts.
• Track, organize, monitor and control the project development across the different phases of the project development life cycle and Software development life cycle.
• Track and monitor progress, resolve issues, perform variance analysis and report status and progress to senior management and stakeholders and escalate concerns as needed.
• Identify and manage stakeholder and address their concerns as need arises.
• Work with QA to ensure that identified quality procedures were administered and adhered to.
• Interface with business users across various departments internally underwriting customer service, sales risk, accounting finance and with functional departments of ISOs and Alliance Partners.
• Maintain and promote excellent communications within the business, IT and Quality Assurance.
• Work closely with Development team to design business solutions to meet the business needs as defined by the subject matter experts (SMEs)
• Ensure payment card industry (PCI) compliance and ensure PCI DSS (PCI Data Security Standard was adhered to in data transfers.
• Lead annual certifications with process Discover and Confidential .

Confidential

Business Analyst

Responsibilities:

• Gather functional, non-functional requirements and Business rules via meetings, Joint Application Development (JAD) sessions.
• Validate collected requirements and develop the Business Requirements Document (BRD).
• Conduct walk-through of requirements with the technical teams and clarify requirements as needed.
• Prepare wire frames using Micro soft Visio to communicate with Subject Matter Expert.
• Create Use Case specifications, business flow diagrams, and Activity diagrams for easy interpretation.
• Manage change of the requirements and associated requirements to other requirements for traceability using Rational Requisite Pro.
• Conduct Bug Triages’ between IT development team and Quality Assurance team.
• Extensively work with quality analysts to make sure that the functionality meets requirements.
• Coordinate/Lead User Acceptance Testing elicit feedback and coordinate formal sign offs.
• Performed Sanity testing for each new build of the application.
• Develop manuals to provide step by step directions for novice users to modify and refresh reports to fit their needs.
• Act as the SME for the developers for building and modifying the Business Object universes and metadata layers.