PROFESSIONAL SUMMARY:

PMP and Lean Six Sigma certified project manager with experience providing beginning - to-end management over large-scale IT implementations. Excel Confidential liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions. Able to align customer needs with requirements, budget, resources and logistics to meet project deliverables.

KEY SKILLS:

• Agile/Waterfall Proficient
• System Migrations/Integrations
• Enterprise Implementations
• Project Lifecycle Management
• Project Budgeting
• Process Improvements
• Requirements Gathering
• Change Management
• Team Building & Leadership

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

• Lead the $2.1M Dynamics 365 implementation project by collecting requirements from stakeholders, curating and submitting user stories and deploying the system to 93 offices and 1,600 users nationwide.
• Established the PMO by implementing Project Management practices within the organization with quality controls to ensure projects are delivered within scope, schedule and budget.
• Managed VMWare migration project to migrate 1,500 users and user profiles to a new VDI environment keeping our company in compliance with HIPAA mandates by staying current with new security features.

Confidential

Sr. PMO Analyst

Responsibilities:

• Managed the initiating and planning stages of an $81M / 9-year project to implement an enterprise financial management solution (FMS) for the State of Florida.
• Key member of the PMO that created project deliverables including: the Project Management Plan (worth $730K), Communication Plan (worth $200K) and Project Charter ($100K) that established the guidelines for processes and procedures of both state and contracting resources.
• Excelled Confidential guiding technical teams by articulating project goals and scope, translating business needs into technical requirements, preparing detailed work breakdown structures (WBS) and instilling shared accountability for achieving project milestones.

Confidential

Sr. Project Manager

Responsibilities:

• Managed the $2.4Mannual work efforts of the Interactive Voice Recognition (IVR) system that included major quarterly releases and multiple interim releases for change requests and defect repairs requested by Confidential business partners/stakeholders.
• Lead integration initiatives with the IVR, INAV, ICOMS and Business Intelligence systems that enabled seamless integration of previously disparate tools.
• Coordinated the Quality Assurance Team to produce project health reports and accurate test plans, reserve appropriate test d Confidential and ensure quality work environments throughout multiple test cycles.

Confidential

Implementation Manager

Responsibilities:

• Consulted Confidential clients and stakeholders to implement Confidential Applications and Tools such as ServiceNow, my Wizard and OPERA, generating service cost savings of 15% per client.
• Generated monthly financial savings reports and SPLUNK dashboard updates for 50+ consultants across the $4.5M Client Optimization Program.
• Created a Change Management Process utilizing JIRA to manage change request tickets from clients and stakeholders.

Confidential

Deployment Manager

Responsibilities:

• Lead implementation and deployment efforts of the $1.4M internally built CRM system to the West Division Service Centers, which increased Customer Service ratings by 23%.
• Trained over 10,000 agents and supervisors and maintained a 75% usage rate in the new system. Completed the deployment 2 months earlier than originally planned and saved the company nearly $500K.
• Established and executed the Quality Assurance User Acceptance Testing efforts for monthly Agile Sprints by creating test plans and testing new functionality of the tool to meet quality standards.

Confidential

Program Manager

Responsibilities:

• Managed talented teams of business analysts, project managers and developers of the $3.5M Platform Engineering Program that included upgrades for the Knowledge Management System (KMS), Content Management System (CMS) and various updates to the enablers and future functionality of the platform.
• Established a streamlined process for gathering the impact assessments and estimates for the Platform Engineering Program and any cross-functional or impacted teams.
• Created an internal change management process that allowed for easy governance and prioritization of change requests.

Confidential

Project Manager, Operational Management

Responsibilities:

• Championed a Lean Six Sigma project that reduced work order defects from 12% to 3% and generated savings of $1.3M annually.
• Increased team productivity by 20% by creating and implementing a standardized workload management tool to enable employees to balance their workload and capture individual performance metrics for management to oversee on a daily basis.
• Key member of a team that identified and executed opportunities to optimize cost structure of over 13K customers resulting in $10M+ in annual savings by converting customers to a new transport method that would enhance the customer’s services while reducing COGS.