Project Manager Resume

SUMMARY

Dedicated and focused Project Management Specialist with over 6 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Certified Scrum Master. Flexible, detail - oriented and adaptive team player with expertise in status tracking, staff training and development, customer service and process improvements.

AREAS OF EXPERTISE

Systems implementation
Workflow planning
Cultivated customer rapport to gather project scope and deliver completion follow-up to identify issues for corrective action.
Unsurpassed work ethic
Six Sigma/Lean certified
Document management
Detail-oriented
Superb time management skills
Excellent organizational skills

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Worked with internal and external customers to achieve a high level of satisfaction from start to finish.
Coordinating communications to keep projects on track and on target.
Documentation review and creation to maximize workflow prioritization processes.
Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
Delivered status reports to stakeholders for resource planning purposes.
Defined project deliverables and monitored status of tasks.

Confidential, Tulsa, OK

Product Support Representative

Responsibilities:

Worked with multiple customers to take requests for software customization. Server maintenance and build processes completed with clients. Documentation review and updates.
Employed creative troubleshooting daily to assist clients with solutions to processing issues
Expert communications with clients via phone, email and WebEx
Weekly reporting created and communicated to key stakeholders on the clients’ side of the business relationship

Confidential, Tulsa, OK

Contract IT Technician

Responsibilities:

Assisted in technical support process refinement to improve customer service and support. Removed malware and viruses from laptops and desktop systems using specialized software.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Confidential

Shift Manager

Responsibilities:

Helped employees operate productively and stay on task to meet business and customer needs. Ran daily reports to assess performance and make proactive adjustments.
Trained and supervised staff members.
Led 6 high impact Six Sigma/Lean projects in the Machine shop to optimize inventory and standard practices totaling over 1 million in save revenue
Documentation and training review of our Standard Operating Procedures