SUMMARY

• Experienced manager with excellent client, project management, product management and business analysis skills leading cross - functional teams.
• Action-oriented with strong ability to communicate effectively with executive, business and technology audiences.
• MBI Clearance (Public Trust).

TECHNICAL SKILLS

Tools: Agile, Salesforce, SharePoint, SQL, HP ALM, Enterprise Project Server, MS Project, MS Office, MS Visio, Oracle, Toad, Jira, Confluence, Rally, Tableau, Doors

Expertise: Project Management, Product Management, Agile and Waterfall Software Development Methodology, Customer Relationship Management, Software Development Lifecycle, Requirements Management, Business Process Re-engineering, Software Testing Methodologies, Quality Assurance, Data Analysis, Release Planning

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Project Manager

Responsibilities:

• Develop and manage project plan and work breakdown structure (WBS) and Integrated Master Schedule for program.
• Present project process to senior management and stakeholders.
• Create and maintain weekly activity reports, monthly status reports and monthly financial reports.
• Deliver Formal project status briefings at monthly CDM Integrated Project team meetings.
• Provide timely notification to CDM Program Manager and Contracting Officers Representative (COR) when problems or issues occur.
• Coordinate with CDM stakeholders and customers across the USDA enterprise.
• Support the Program Manager in budget planning and execution and overall portfolio management.
• Support Earned Value Management (EVM) in accordance with Federal and Department regulations.
• Manage multiple project streams with competing priorities.
• Manage Request for Service (RFS) projects from multiple external contractors to the USDA.
• Prepare Weekly and Monthly status report for contract deliverables.

Confidential, Washington, DC

Project/ Product Manager

Responsibilities:

• Manage projects, initiatives and audits using both waterfall and agile framework.
• Develop and manage project plan and work breakdown structure (WBS
• Manage document lifecycle which include creating, updating and sun setting all information security and technical operations policies, standards and procedures.
• Work with management and security engineers to ensure the portfolio of infrastructure projects are delivered on time.
• Work with security engineers to evaluate all projects to make sure they meet the critical security controls and risks have been mitigated before production rollout.
• Actively manage project portfolio, provide program progress and status against department objectives.
• Manage ongoing projects and serve as liaison between management, information security and the business team.
• Develop edit and format corporate annual reports and executive summaries.
• Train information security team on the Scaled Agile framework and institute agile framework as the guide for managing project objectives.

Confidential, Washington, DC

Project/ Product Manager

Responsibilities:

• Created product backlog, sprint backlog and managed user stories.
• Utilized Salesforce to develop Customer Relationship Management and Loan Registration Information applications to support internal and external customers (Siebel to Salesforce re-write).
• Implement Salesforce Service and Sales Cloud configuration project with Lightning service technology
• Actively involve technology, UX and business stakeholders early in the discovery and delivery process
• Write and distribute strategic plans, change management documentation determining issues, and assessing future needs to identify projects and objectives.
• Requirements management, risk management, and schedule management.
• Lead product development, manage timely delivery to market, assess market needs and opportunities, maintain industry relations and coordinate communication with external partners.

Confidential

Project Manager

Responsibilities:

• Managed the build and design of new system to automate manual processes to exchange data with Mortgage Insurance (MI) companies.
• Met with MI partners often to discuss ways to continue to improve the data exchange to increase efficiency and lower costs.
• The new system eliminated discrepancies in loan data as part of the loan quality initiative.
• Manage products throughout the product lifecycle from planning to execution in support of organizational strategy and objectives.
• Defined product scope, goals, and deliverables to ensure consistency with company strategy and commitments.
• Managed timely delivery to market, assess market needs and opportunities, maintain industry relations and coordinate communication with external partners.
• Write and distribute strategic plans, change management documentation determining issues, and assessing future needs to identify projects and objectives.
• Manage budget, project time line, mitigate risks, asses market needs and opportunities

Confidential

Senior Business Manager

Responsibilities:

• Product Manager for several products: Gate Keeper, DU Loan Limit Service, Spanish Findings.
• Manage products throughout the product lifecycle from planning to execution in support of organizational strategy and objectives.
• Assist Customers with DU Spanish findings platform to meet the underwriting needs for Puerto Rico and Guam lenders.
• Helped lenders to identify opportunities to leverage automated underwriting solution
• Helped Train lenders included in the beta test of the DU Spanish finidngs platform
• Managed the verification of back-end processes to ensure decision engines processed data correctly based on business rules within the system.
• Translate stakeholder requirements into tangible deliverables to include functional requirements, use cases, user stories, workflows and process diagrams.
• Managed user acceptance testing and production shakeout on all applications within the portfolio; ensuring customer usability and functionality.

Confidential, New Carrollton, MD

Test and Evaluation Team Manager

Responsibilities:

• Established processes, testing standards, test scripts, and developed and maintained a repository for storing support documentation and tools.
• Established and implemented generic and specific goals and practices to increase the organization's level of process maturity per the Capability Maturity Model Integration (CMMI) framework.
• Partnered with the project manager and project stakeholders to document the product’s vision and the project’s scope.
• Elicited requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis.
• Managed user acceptance, regression, performance and capacity testing using the suite of Mercury and Rational tools

Confidential, Laurel, MD

Systems Support Manager

Responsibilities:

• Established standard operating procedures and system trouble shooting guide to better facilitate workload and meet customer needs.
• Initiated and led project to move department from computer terminals to desktop computers on a lan based network.
• Developed and managed implementation schedule; from purchase approval through post-installation for all hardware and software initives.
• Prepared use case analysis, business requirement, test cases and system performance thresholds to ensure new applications met the needs of the department.
• Minimized risk by reviewing and managing data security measures for all applications and processes.

Confidential, Washington, DC

Budget Analyst

Responsibilities:

• Prepared comprehensive reports on expenditures; budget allocations, revisions and performance.
• Monitored department budget and expenditures and corrected any variances.
• Prepared monthly expense forecast and delivered reports to management.