SUMMARY

• Diverse experience in Information Technology, with emphasis on, Business analysis, Software Quality Assurance, project management and application Development of Client/Server and Web based Applications.
• Actively involved in various phases of Software Development Life Cycle (SDLC) with experience on agile and waterfall methodology
• Proficient in doing multiple roles both technical and functional and working proactively with senior leadership, solutions architect, developers and testers.
• Strong experience in off - shore, near shore and offshore teams and multi-vendor work-force.
• Hand on experience with various Project management tools like Rally, MS Project, Redmine, Quick Base
• Excellent knowledge and experience in Project management, Agile Scrum, leading and liaising with international teams, resource management, and vendor management
• Experience in interfacing with stakeholders and senior management with excellent communication and interpersonal skills
• Effective leader, team player as well as efficient individual contributor. Ability to work under pressure and meet deadlines.
• Proficient in writing SQL, PL/SQL statements.
• Motivated to learn new technologies and tools.

TECHNICAL SKILLS

Testing Tools: QTP, QC 10.0, HP ALM 11.0 (Quality center), and Fitnesse.

Languages: Java, VB Script, TSL, C, C++, RPG 400, CL 400

RDBMS: Teradata, Oracle, MS Access, SQL Server, DB2 400

Defect Tracking Tool: IBM rational ClearQuest, Test Director, Quality Center, HP ALM 11.0, Rally, JIRA, Redmine

Operating System: POSReady 2009, DOS, Windows 95/98/2000/XP, Unix, Linux, windows NT

Ticketing tools: ITSM Clarify, ServiceNow

Applications/Software Tools: Rally, MS Project, Redmine, Quick Base, Micros retail Xstore, Xcenter, Xrelate, Xadmin, MS Office, Outlook Express, SoapUI, Service capture, WinSCP

Methodologies: SDLC, Waterfall, Extreme Programming, Protocol, Agile, cross-reference.

Browser: Internet Explorer, Netscape, Mozilla, Fire fox, Safari.

Application servers: Microsoft’s IIS, Apache Server, Web logic, Web sphere, JBOSS

Middleware: IBM sterling commerce, sterling Integrators

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Create and manage project/program resource loading and budget; reconciles budget monthly and communicates risks to Leadership
• Sets and runs effective recurring status meetings with the product, portfolio and delivery managers
• Provides a single point of contact for projects
• Drive the team towards the deliverables of the projects
• Works with Product Owner to define project scope and objectives
• Works effectively with others to removing impediments for the team and maintain a log for same to ensure team stays on track
• Coached team to adopt Agile practices through continual improvement. Coaching and mentoring other Scrum Masters on program team. Partnering to ensure that our ways of working are consistent across teams
• Coordinate with the Program manager to plan releases and managed the project with cross functional team. Liaising between developers and project stakeholders; fostering quality communication between engineering discipline.
• Drive and spearhead Business discussions with stake holders for the project delivery in terms of timelines, testing, deliverables across multiple teams
• Gathering and updating project materials, completing budgeting, forecasting, project documentation, business flows, and lessons learned documents
• Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives
• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Use advance metrics (JQL) to write custom reports to multiple teams to track work load, capacity, forecasting etc. Use key Scrum metrics (burndown, velocity) to help deliver committed work.
• Coaching and mentoring team to adapt to SAFe and TDD as per new SWA guidelines.

Project Manager

Confidential

Responsibilities:

• Manage delivery for the ED&A group for 2 major program level initiatives -Invicta for Disaster recovery and WNDC for data center migration.
• Senior level project management delivery role, overseeing the completion of projects, and assisting booting up small to medium project delivery teams for new project. Served as a subject matter expert
• Creation and management of project management plan, budgeting, tracking and assume accountability for the project and its delivery.
• Maintaining status and metrics information for Program and Senior leadership and represent group at the program level meetings
• Partner and lead meetings within the group and across groups with Tech leads, Solution Architects and Managers for requirements, scope and direction
• Drive and spearhead Business discussions with stake holders for the project delivery in terms of timelines, testing, deliverables across multiple teams
• Risk management, mitigation and Communication Planning.
• Manage change control procedure
• Coordinate the entire testing activities with the QMO (Quality management office) for certification testing, release, deployment activities, DR plan

Defect manager / QA lead

Confidential

Responsibilities:

• Responsible for the Defect triage process at the program level for the Lonestar Program
• Successfully reduced the defects counts from hundreds to “zero” for the for the complex Lonestar project for the CDS-R POD.
• Ensure defects are properly prioritized and worked.
• Create a defect life cycle with defect validation/qualification process so that only valid defects are on radar and reduce the noise and defect numbers
• Supervise Test Lead, Quality Assurance Engineers and Testers (offshore and onsite) including the preparation and delivery of all testing artifacts, staff performance evaluations and career development activities for various pods (For vendor teams)
• Ensuring that deliverables are delivered on time and within budgets.
• Capturing and analyzing metrics such as Sprint Burndown, Velocity, Release Burndown, to measure overall team progress
• Facilitating, coaching, and guiding the teams on the values and practices of Agile and Scrum.
• Ensuring that agile principles and processes are properly implemented and adopted.
• Supervise writing User Stories, Acceptance Criteria with Stakeholders, ensuring it meets stakeholder’s expectations
• Working with the product team and ensure that the requirements are clear and concise.
• Provides effective communication regarding defect management, issues, objectives, initiatives and performance to plan to Product services and Program team
• Introduce and implement new and improved tools and process to better support execution of assigned project

Sr. Lead Analyst

Confidential

Responsibilities:

• Provides necessary definition, development and deployment of quality assurance strategy, addressing all phases of STLC for multiple PODs under CDW area
• Supervise Test Lead, Quality Assurance Engineers and Testers (offshore and onsite) including the preparation and delivery of all testing artifacts, staff performance evaluations and career development activities for Customer Datawarehouse (CDW) and Reservations feeds (CDS-R) areas (For vendor team)
• Manage department and overall expectations pertaining to SOW, setting accurate schedules, costs and resources and delivery schedules for multiple testing teams on different PODs/teams under CDW area (for vendor team).
• Attended JAD session, RI sessions and design reviews with the Dev team to analyse the requirements, the problem domain, specified features, understand baseline architecture, project plan, and risk analysis.
• Provide effort estimates and manage testing teams for testing activities in the entire CDW area for multiple PODs/teams
• Created a successful Test strategy and Test artifacts (test scenarios, test plan, test cases) in absence of any BRD or requirement documentation for the CORP SALES remediation project.
• Help create the UAT deck for the business and provide the test catalogue to the UAT and QMO teams
• Collaborate within an Agile framework, with test leads, QA Test Engineers, Managers, Product Owners, Project Managers and Scrum Masters across multiple teams in order to deliver compelling, high quality solutions via iterative sprint commitments and periodic release vehicles.
• Develop, Gather and communicate relevant quality assurance metrics and information, and provide periodic status reports on sprint and release testing efforts to the leadership to quantify the QA team efforts.
• Ensures delivery to match Enterprise QA and Program level goals and objectives, i.e. meeting commitments and coordinating overall quality assurance schedule.
• Manages the planning and execution of testing efforts, including all associated resources to meet committed delivery dates.
• Works with Project Managers and Architects to develop project schedules, release plans, and resource allocation for QA related projects and other activities such as deployment, customer integration, and professional services validation (For CDW team)
• Create and review Test Plan and test artifacts before is sent out to External Customers.
• Manage multiple teams and manage multiple projects in parallel

Environment: Teradata, JIRA, Confluence, IBM ClearQuest, Quick Base, HP ALM, Ab-initio, JAVA, Oracle, Siebel CRM, JavaScript, CSS, XML, XSL/XSLT, JSON, JMeter, SOAPUI

Confidential

Sr. Business Analyst

Responsibilities:

• Created Business requirements documentation like USE CASES, BRDs, Flowcharts, and ERD for various projects on CRM system (ABCRM: in-house CRM), customized POS- software (Xstore), BI projects, product portal, relate for campaign management etc.
• Conducted JAD sessions and analysed the problem domain, specified features/enhancements, established baseline architecture, developed project plan, and risk analysis.
• Providing relevant trainings, coaching and documentation to for the support teams both in-house and external for various applications
• Collaborate within an Agile framework, within and across teams to deliver high quality solutions via iterative sprint commitments and periodic release vehicle.
• Work as an SME on the sales tax for the POS Xstore system
• Wrote complex SQL queries extract data from SQL Server to create custom reports for the retail stores, which could not be generated via the POS Xstore system.
• Worked with various teams in IT and BI to create and define the data mappings for the data extraction from the POS Xstore system via the polling and ETL process for integration with various other systems like CRM, Product portal
• Created Test Plan, Test scripts for system validation and user acceptance testing (UAT) for various releases of a highly customized point of sale system software- Xstore
• Heavily Involved in DATA validation and back-end testing using SQL queries and for the POS Xstore, ABCRM system
• Responsible for maintaining and managing the QA environment for the POS Xstore system
• Provides testing estimates, manages project risks related to testing, releases planning, and provides quality assurance guidance and quality planning for the project, testing and support of UAT.
• Performed different testing based upon requirements (Functional Testing, Regression Testing, Integration Testing, Security Testing and User Acceptance Testing).
• Worked with BI team for creating and testing of various custom reports for the retail stores accessible via a sales dashboard
• Performed Webservices testing for polling process and integration with other application. Used SOAP UI and SQL for testing Webservices and database.

Environment: SQL Server 2005/2010, Redmine, Windows XP, POSReady 2009, JBoss, Soap UI, HP Quality center 10, MS Office Suite, Tableau, IBM Sterling Commerce (IBM Sterling B2B integrator), IBM surepos 300, JAVA, .net, ITSM, Clarify support, HPK, Chase Paymentech, Jira