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Pmo Lead Resume

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SUMMARY:

  • Program/project manager and business analyst with extensive experience in areas of IT, project management consulting, and business improvement.
  • Excellent analytical and creative problem solving skills with multiple successes in area of mission - critical projects and turnaround of non-performing projects.
  • Experienced, self-motivated professional with exposition to international business and deep knowledge in areas of managerial methodologies, government affairs and regulation, implementation of strategic and process improvement initiatives and leadership.
  • Proven communicator with strong interpersonal skills, analytical abilities, and experience in a broad spectrum of management topics, including: general management, project management, leadership, negotiations, conflict resolution, business intelligence, management reporting, marketing, and sales.
  • Published author of professional books on Project Management and Business Process Improvement / Lean Six Sigma.

AREAS OF EXPERTISE:

Program/Project Management: A wide variety of Project Management Consulting and on-hand Project / Program Management / PMO experience in area of software development, software implementation, business process improvement, and management consulting. Utilized deep knowledge of Project Management Book of Knowledge (PMBOK), Software Development Life cycle (SDLC) and Agile methodologies. Developed scopes, plans, maintained responsibility for project and task management, and have directed staff activities at all levels. Participated in proposal development, as well as in a procurement and vendor selection process. Proficient in development of work breakdown structure (WBS) and tracking of cost, scheduling, staffing, and performance metrics. Experience in software engineering methodologies, and management approaches.

Software Engineering: Lead teams in area of requirements development, requirements management, product integration, validation and verification. Managed in SW development projects in Waterfall process model, developed structure of stories and epics for Agile SW development. Analyzed and reengineered a wide range of business processes in SW development industry. Participated in implementation and improvement using a variety of process models and methodologies: Waterfall/Agile, CMMI.

Business Process Architecture, Reengineering, and Process Automation: Aligned process improvement goals with business objectives and risks strategies, identified and prioritized risks, managed BPI projects, managed budgets. Used, developed, and supervised a diverse range of Business Process and Project documentation tools. Extensive process flow, and use case modeling experience using a variety of software applications. Performed legacy system analysis, developed business scenarios. Trained Lean Six Sigma Black Belt and Enterprise Architecture. Broad BPR experience for a wide variety of commercial and public sector end-customers. Published author of a professional book on business process improvement.

Business Process Improvement, Organizational Change Management: Applied knowledge of Lean Six Sigma tools and methodology, including DMAIC (Define, Measure, Analyze, Improve, and Control), DFSS (Design for Six Sigma) and Process Mapping and Management. Analyzed and reengineered a wide range of business processes. Participated in implementation of a variety of process models: Lean Six Sigma, CMMI, ISO, PMI, and Agile. Participated on several projects of transformation, merge and acquisition, and outsourcing.

GENERAL SKILLS AND EXPERTISE:

Problem Solving: recognized for analytical thinking, problem definition, assessment of accurate and relevant information, and ability to make sound conclusions to generate and evaluate alternatives, and to make recommendations.

Attention to Detail: thorough, systematic, and organized when completing complex tasks and conscientious about attending to detail.

Customer Service: with proven track of successfully working with clients and customers in both government and commercial sectors to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.

Oral Communication: able to introduce information to individuals or groups effectively, convincingly, tailored to the audience with focus on finding consensus and shared vision of a solution. Experience with consensus-building and active learning techniques, team building, and stakeholder buy-in.

CORE SKILLS:

  • Lean Six Sigma Black Belt
  • Change Management
  • MS Office, MS Project
  • Business Process Architecture
  • Risk Management
  • MS Visio, SharePoint
  • SW Development, CMMI
  • Business Intelligence
  • JIRA Software
  • Requirement Engineering
  • Performance Management
  • QSM SW, SLIM Metrics

PROFESSIONAL EXPERIENCE:

PMO Lead

Confidential

Responsibilities:

  • Designed, developed and customized variety dashboards and reporting tools.
  • Designed and implemented processes using hybrid and agile methodologies.
  • Led development and maintenance of the schedule exceeding 20,000 scheduled activities.
  • Streamlined effort estimation process in the multifunctional SW development team.
  • Managed development and approval cycle of more than 500 project deliverable documents.
  • Defined project measures and statistics, led collaborative team effort in status reporting.
  • Managed deliverables for more than 1100 technical and system requirements.

Program/Project Management

Confidential

Responsibilities:

  • Led a successful implementation of an online registration with extremely aggressive schedule. The solution improved data quality, operational cost structure and overall performance measures and achieved immediate 96% adoption in a community of 35,000 external users. Multi-layered and component-based software architecture brought flexibility for further business process improvements as well as for regulatory compliance.
  • Analyzed organization’s needs and introduced a new solution built on an analysis of business process architecture and supporting technology. Performed cost/value and risk analyses and introduced a challenging and realistic project plan for organizational change and process outsourcing in utility company.

Business Process Analyst

Confidential

Responsibilities:

  • Recognized by clients to be an expert on processes automation.
  • Performed analysis of business processes, developed scenarios and process models in areas of government regulation services and healthcare, unemployment insurance, utility billing and meter reading.

Project Management

Confidential

Responsibilities:

  • As a recognized expert in area of project management methodology, participated on general management, professional staffing and personnel development of a project-driven organization.
  • Resolved project issues and identified paths for successful achieving of project objectives.
  • Rescued underperforming and delayed project - restructured and clarified scope and requirements, optimized project plan and budget, improved team cooperation and communication focused on management of client's expectations.
  • Published a professional book on project management in three editions.

Business Process Improvement

Confidential

Responsibilities:

  • Conducted detailed analysis of laws and regulations for tax avoidance schemes, implemented tools, documented results of analyses. Introduced a new process allowing decreasing fraud and waste with immediate collections of unemployment tax underpayments total reaching $2 million and additional $1 million of leads for investigation.
  • Improved production processes of SW development. Laid groundwork for transition from Waterfall model to Agile SW development including support by JIRA task tracking SW.
  • Built a new expert group in area of business process improvement - created plans, provided coaching and mentoring, and successfully delivered project of business process modeling and process improvement prior to corporate-wide technology modernization effort.
  • For level of expertise in business process modeling, invited by key customer to be a member of a decision board in public tender.
  • Led government agency-wide Lean Six Sigma Process Improvement initiative.
  • Supported a successful organizational change in critical condition proceeding electricity billing in metropolitan area with 600,000 customers without interruption.
  • Published a professional book on business process improvement.

Project Management Consultant

Confidential, Gaithersburg, MD

Responsibilities:

  • PMO Lead in large SW development and implementation of cloud-based system using hybrid and agile methodologies for a consortium created by two state government agencies. Efficiently supported management and collaboration processes of the multifunctional team.
  • Designed project processes and roadmaps, created process diagrams, developed project planning documents. Applied quantitative modeling tools to support project planning.
  • Managed development and approval cycle of more than 500 project deliverable documents.
  • Led collaborative team effort in status reporting, defined project measures and statistics. Analyzed data, created estimation and evaluation models for project sizing and planning. Developed and customized variety management dashboards and reporting tools.
  • Led activities related to the change management process, coordinated deliveries related to the more than 1100 system and non-functional requirements.
  • Maintained Requirement Traceability Matrix, analyzed data, created estimation and evaluation models for project sizing and planning.
  • Led risk and issue management process, coordinated completion of the project action items. Developed and maintained projects schedules.
  • Designed and developed work effort estimation tool for multifunctional SW development team.

Project Management Consultant

Confidential, Chicago, IL

Responsibilities:

  • Led a mission-critical implementation project of the Employer Self-Service Portal designed to facilitate the filing of unemployment insurance wage reports and paying associated taxes online for 35,000 external users as the first phase of the modernization roadmap.
  • Identified opportunities to improve operational performance measures and agency’s operational cost structure through new customer processes involving user self-service, process automation, 24-7 accessibility, and improved of data quality.
  • Developed concepts of gradual transition from outdated, inefficient and scattered tools to a modern fully integrated technology.
  • Developed customized communication plan supporting project launch with ambitious target of 60% customer adoption in the first quarter. Managed project’s execution.
  • Managed tasks of additional system enhancements and integration of ESSP with remaining legacy systems.
  • Led implementation of a tool for “1099 Misclassification” supporting field audit activities in compliance with IRS1075 security regulation.

Senior Business Systems Analyst, Master of Process Engineering

Confidential, Rockville, MD

Responsibilities:

  • Led efforts of legacy system reengineering and technical modernization (Document Archiving, Reporting, and Regulatory Tracking System (DARRTS, HHS - FDA), analyzed business processes and systems, developed concepts and models:
  • Applied principles of Enterprise Architecture, performed complex system analysis, developed multi-hierarchic system models for requirement elicitation with various capability teams.
  • Coordinated design of a set of new artifacts, methodology for the requirement development and requirements management processes.
  • Identified business domains and process structures, designed new workflows.
  • Developed requirement breakdowns and structures supporting project planning and scheduling as well as Agile SW development.
  • Applied principles of Lean Six Sigma & CMMI, improved processes in SW development by:
  • Continuous improvement and implementation of the task tracking process (JIRA).
  • Process design and pilot implementations for transition of the task tracking system allowing combined waterfall and Agile project management methodology (JIRA).

Senior Project Manager / Management Consultant

Confidential, DC

Responsibilities:

  • Analyzed legacy system and business processes for technical modernization:
  • Identified business domains, concepts of business architecture, and use case structure.
  • Developed new concepts to facilitate overall business process harmonization and effective automation through a self-service employer portal.
  • Designed a set of new artifacts, developed use cases, detailed process models, and identified opportunities for improved system usability.
  • Developed concepts and plans for an agency-wide project of process improvement featuring Lean Six Sigma and Enterprise Architecture in area of information technology, portal solutions, and workflow management.
  • Facilitated interviews, performed detailed business analysis and developed business scenarios and process models.
  • Analyzed business processes, designed plans for improved performance and quality.
  • Conducted detailed analysis of laws and regulations, designed new processes.
  • Implemented tool for SUTA Dumping identification, built operational procedures, and trained staff. Introduced new process allowing decreasing fraud and waste with immediate collections of underpayments total over $1,800,000.

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