SUMMARY

• Enterprise Program Manager offering 26+ years experience leading all types of technology and business programs and projects in global, matrix, shared services environments. Leads teams of multiple managers. Partners with leadership to align objectives and drive business goals. Integrates components for best fit for program success. Conducts regular accountability and compliance reviews. Tracks cost, optimizes performance, achieves best functional and technical value. Achieves revenue goals.
• Project Management Professional (PMP) - Project Management Institute (PMI). Scrum Master and Kanban certified.
• Strategic Business Skills - Thinks and acts with strong business acumen at an enterprise level. Ensures compliance with company policies. Develops budgets, manages resources, controls cost, delivers value. Achieves revenue and financial targets.
• Experienced Professional - Delivers quality outcomes in a dynamic, high risk, high visibility environments. Proven experience with mission critical, large scale, complex business operations, risk and compliance, and process improvement initiatives.
• Program Management Skills - Optimizes program design effectiveness by integrating project processes and procedures, resource management, cost control, timelines and reporting into program plans that align with enterprise deliverables.
• Leadership Skills - Advanced ability to lead. Strong leadership, motivation, negotiation, tactful dispute resolution and time management skills in technical and non-technical environments. Solutions ideas, achieves alignment, delivers results.
• Technical Skills: Leads programs with large technology components. Advanced understanding of SDLC (i.e. waterfall, agile, etc). Thorough understands information technology projects (software development and infrastructure implementations).
• Advanced verbal and written communication skills - Communicates effectively and diplomatically with executive-level leadership management, customers, suppliers, third-party vendors. Presents clear, concise reports and with executive finish.
• Interpersonal style - Influences with confidence, gains buy-in and builds effective relationships / partnerships at all levels.

TECHNICAL SKILLS

• Microsoft Office Suite and project management tools. Microsoft Word
• Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project
• Microsoft Visio, JIRA, Trello, SharePoint, Teams, Planview, Commitment Tool

PROFESSIONAL EXPERIENCE

ENTERPRISE PROGRAM MANAGER

Confidential, St Petersburg, FL

Responsibilities:

• Senior Management’s trusted leader to achieve the most complex, challenging, high risk, high impact corporate strategies.
• Monitors program progress. Assesses performance. Ensures master plans and schedules are followed. Coaches teams of cross functional project managers to complete projects on time, on budget on scope.
• Aligns technical and business cross department activities to achieve strategic business and operational goals.
• Reports key indicators to Executive Program Sponsors and Leadership team for consistent program visibility. Conducts Program Executive Steering Committee meetings to align across departments on key decisions.
• Conducts risk management; risk planning, monitoring and control; enacts mitigation; removes roadblocks.
• Diplomatically manages issue resolution. Collaboratively solutions challenges and strategies into action.
• Oversees program resources. Leads business case, procurement and capital budgeting processes.
• Regularly reviews and controls actual program administration costs against budgets. Ensures target business financial objectives are achieved.

CORPORATE PROJECT MANAGER

Confidential, Dunedin, FL

Responsibilities:

• Manages Project Management Office (PMO) governance, provides guidance and oversight, conducts process engineering, produces strategic scorecard and works collaboratively to execute senior leadership team’s highest priority initiatives.
• Project Manages business and technology solutions for business development, software, infrastructure implementation programs (conversions, security audits, failover and disaster recovery tests, system and infrastructure upgrades etc.).
• Builds and administers formal project management mentoring, coaching and training program, educating project teams on PMO methodology and best practices to advance organization’s project management maturity level.
• Leverages advanced project tool proficiency and superior organization skills to create project plans, coordinate tasks, manage expectations, track progress, follow up, hold team members accountable and mitigate risks.
• Manages staffing, project plan tasks, deadlines, project issues, risks, key project metrics / key performance indicators (KPIs).

SENIOR ENTERPRISE PROJECT MANAGER

Confidential, Tampa, FL

Responsibilities:

• Develops Project Management Office (PMO), standardizes project assets, provides status reports to senior leadership, manages schedules, facilitates reviews, and drives project delivery activities from inception to closeout.
• Translates technical and non-technical, Board prescribed goals into actionable project charters and plans (business case, scope, objectives, goals, deliverables, risks, metrics, milestones, work streams). Engages key stakeholders at project kickoff.
• Leads cross-functional teams through all phases of project lifecycles. Advances agile development into all business functions.
• Conducts Voice of Consumer (VOC) requirements gathering and aligns design / development, project deliverables and goals.
• Conducts vendor management defining complex project requirements, budgets, solicitation, Request for Proposal (RFP), Statement of Work (SOW), sourcing, negotiations, and contracting.

PROJECT MANAGER LEAD

Confidential

Responsibilities:

• Project manages global resourcing and internship business initiatives to achieve organizational goals.
• Actively participates in division’s strategic resource planning and capital planning process.
• Prepares strategic analysis of global resourcing business and/or operational opportunities.
• Exercises strong leadership authority and partnership in an inter-departmental collaborative environment, influencing change and obtaining cooperation from others without a direct reporting relationship.

PROJECT MANAGER

Confidential, Tampa, FL

Responsibilities:

• Leads major, high visibility, organizational change projects, in healthcare insurance environment, across multiple business lines, critical to the division's Senior Vice President's (SVP) success playbook strategy.
• Evaluates organization, with advanced critical thinking and problem-solving skills, leads cross functional project teams, communicates clear vision, and drives process improvements for business turnaround initiatives for the organization.
• Proactive problem solver. Collaborates to solve complex problems and improve processes from engagement to delivery.
• Implements effective change management strategies. Overcomes roadblocks, facilitates acceptance and adaptation.