SUMMARY

• Established information technology leader with demonstrated success leading software development, production support and operations of mission critical Business Support Systems (BSS) and Digital applications for Telecommunications clients. Provides strategic direction on initiatives with a significant bottom - line impact and delivers innovative solutions.
• Builds and leads agile software engineering teams that enable rapid development and delivery of next-generation digital products. Recruits, motivates, mentors, and leads top software engineering talent.
• Leads technological transformation and modernization programs building cloud native web applications with sub-second response time leveraging Microservices (Dockers, Kubernetes) and NoSQL (MongoDB, Cassandra) databases.
• Leads infrastructure transformation programs for High Availability across multiple geo-located Data Centers leveraging Linux, VMware (Virtualization & Cloud - IaaS) and Disaster Recovery (DR, Geo-redundancy).
• Adopts Agile methodologies, DevOps, SDLC, CI/CD (Git, Jenkins pipe) and Automation.
• Manages cross-functional and globally distributed teams up to over a hundred employees, driving the development of high-performing organizations through effective team leadership.
• Ability to collaborate and influence business partners in developing and driving Strategic Technology roadmaps. Work with Pre-sales, Architecture and Product teams over solutions and proposals while representing client’s needs.
• Substantial experience and knowledge in building and operating Telecommunications BSS products such as Ordering, CRM, Web Self-Service apps, Product Catalog, Event Processing, Rating and Billing.

AREAS OF EXPERISE

• Account / Program Roadmaps
• Stakeholder / Client Relations
• Cloud Computing (IaaS,PaaS)
• Business Case Development
• Cross-Functional Team Leadership
• Microservices
• Software Delivery / Operations
• DevOps / DevSecOps
• 5G / Internet of Things
• Strategic Technology Roadmaps
• Automation & CI/CD
• Web Applications

PROFESSIONAL EXPERIENCE

Confidential, Richardson, Texas

Program Manager | Senior Software Engineering Manager

Responsibilities:

• Manages the Business eBill-Web application for Confidential ’s AT&T Account. Supports a variety of AT&T web portals covering wireline and wireless corporate customers.
• Drove modernization proposals that resulted in 40% revenue growth.
• Adopted DevOps and implemented CI/CD and automation, resulting in a 25% savings in operational and implementation costs with good EBIT results year over year.
• Improved lead time with the adoption of Agile methodologies.
• Established a software implementation process for requirements analysis, scoping, estimations, and delivery methods in close collaboration with clients.
• Successfully delivered over 200 small, medium, and large change requests and enhancement projects.
• Achieved high availability, resiliency, scalability and web application sub second response time via Linux VMs Cloud migration as well as Microservices and NoSQL DB implementations.
• Second best CSAT result in the division.
• Lead architecture design, proposal and implementation for a decomposition and restructuring of a monolithic self-service web application into container-based modules to improved performance and reduce deployment downtime.
• Lead a migration of web servers, application servers and backend jobs from Unix bare-metal into Linux VMs.
• Lead a migration of Oracle DB servers from Unix bare-metal into Oracle cloud.
• Drives innovation and growth in the digital space as a thought leader within the company.

Confidential

Software Development Manager | Production Support Manager

Responsibilities:

• Established a new offshore center in Cyprus by recruiting, training, and building a team of over 40 software engineers and BSS experts to support the full BSS stack within Confidential ’s account with Elisa, a Telco provider operating in Finland.
• Oversaw operations, production support, and enhancement work for a variety of Confidential products for Elisa, including Events Acquisition & Formatting (A&F), Rating, Billing, Product Catalog (PC), Resource Management (RM), Account Receivable (AR), Collection, CRM, and Ordering systems.
• Managed 24/7 support for production operations and issue resolution, including Operational, Infra, System Administration, DBAs, and defect resolution teams across multiple onshore and offshore locations.
• Vendor management for production hardware hosted within 2 Data Centers in Finland.
• Achieved cost reductions for the account by migrating work to nearshore and offshore.

Confidential

Billing Operations Manager

Responsibilities:

• Managed onsite Billing Operations, 1st level support, and the change control board (CCB) for the Confidential account with Mtel, a Telco provider operating in Bulgaria.
• Recruited, mentored and trained Mtel employees to become Mtel’s billing operations and support team.
• Developed 24/7 operations processes for Mtel’s billing, Ordering, CRM and billing systems including monitoring, alerts, ad hoc and ongoing reports, on- and offshore shift handoff, ticket resolution, RCAs, preventative and corrective measures.
• Presented a weekly executive dashboard covering billing operations and production systems stability.
• Achieved higher stability of the production systems and better End User experience with reduction in outages, significant reduction of billing errors, faster resolution of outstanding invoices, and established culture of pursuing and implementing preventive measures.
• Contributed to a significant improvement in customer confidence which resulted in Managed Services contract with bigger scope of support and implementation.

Confidential

Software Development Manager

Responsibilities:

• Managed requirements gathering, effort estimation, scoping, development and production defects fix for the Confidential account with Elisa, a Telco provider operating in Finland.
• Managed enhancement projects affecting the Confidential BSS applications for Elisa with a focus on quality and production stability. Received business requirements and provided business solutions.
• Enhanced Ordering, CRM, Billing, Product Catalog, Bill Formatter, Ratting, Event Processing, Collection and Accounting applications to support customer requirements and business needs.
• Served as billing consolidation manager, building capabilities into the Confidential Billing Platform (ABP) and migrating Elisa-Saunalahti customers into ABP from legacy billing systems.
• Achieved significant improvements in software quality and reduction in production defects.
• Exhibited excellent customer relations which resulted in significant improvements in customer confidence.

Confidential

Software Developer | Solution Architect

Responsibilities:

• Designed and developed a variety of leading-edge Confidential BSS products with a focus on high quality and performance standards.
• Developed applications and modules including Telco Events Acquisition & Formatting (A&F), Rule Based Management System (RBMS), Wireless Ordering, CRM, Billing Manager, Case, Customer Interaction, and Sales.
• Led core product support for several Confidential customers.