Senior Program Manager Resume

SUMMARY

Experience working in strategy and operations consulting. Proven leader with strong project management, analytical, written/verbal communication, and interpersonal skills with senior leaders. Able to thrive in ambiguity, and navigate complexity to develop solutions and lead program teams with limited authority. Deeply curious about business and highly motivated to have an impact on customers.

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

Eliminated ~ 4800 hours of lost seller productivity across 300 Microsoft Global Accounts by aligning key business and technology leaders to develop an automated process for account planning. The solution enabled an on - time launch of a key sales and marketing transformation program.
Collaborated with the field leaders in APAC and LATAM regions and helped design growth strategies to increase revenues in these geographies to meet or exceed the stretch targets.
Improved Azure sales support process efficiency by 30% via effective collaboration with 75+ Azure sales team representatives and conducting rapid problem solving workshops.
Developed and delivered Business Value training to 125+ executives via Microsoft Quality Academy to improve Business Value IQ across Microsoft’s Executives.
Provided program leadership to build a portfolio of cost optimization and quality improvement opportunities in the Advertising Support Services group. Saved $15M+ in cost savings through vendor consolidation and improved Bing Ads support services customer satisfaction.

Confidential

Senior Program Manager

Responsibilities:

Acquired knowledge authority through effective collaboration across all organizational levels to engage and deliver a portfolio of 50+ six sigma projects that delivered $10+ Million dollars of finance certified benefits over two years at Confidential IT development center.
Captured $4.5 million in immediate sales by creating an effective market strategy to boost revenue from the STAT testing.
Incorporated key lessons learned to replicate best practices across the region thus accelerating the pace of improvements and return on investments for the region.

Confidential

Quality and Program Manager

Responsibilities:

Utilized statistical experimentation to successfully resolve a product quality issue and stopped the loss of $15M in revenue per year.
Captured $2M in early revenue recognition by leaning out the sales quotation process turnaround time from 2 weeks to 8 hours.
Successfully implemented the ISO 9001:2000 standards to help the company increase international market share. The revenue from international customers went up from $1M to $5M over the next two fiscal years.