Information Security Project Manager Resume
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Austin, TX
SUMMARY
- A dynamic leader with a mission to improve communities through meaningful Global Initiatives; I offer the experience in Digital Ops., Product Development, and Project/Program Management to drive growth and employees to peak performance; while cultivating profitable business relationships built on respect, loyalty, and trust.
- My methods of easy - going, strong work ethic, and constantly asking for feedback has been a defining management strategy to provide the best results while bringing out the best in everyone, instill pride, and encourage them to make their company the best in the industry.
- Pivotal on improving international business processes to elevate and surge optimization
- Exceptional on analyzing complex/cross-functional issues to develop successful outcomes
- Collaborating with stakeholders to determine optimal approach and recommend scalable solutions
- Managing multiple complex/ambiguous tasks and executing consistently above expectations
- Establishing and leading high-performing teams with the use of SCRUM
- Leading change management, establishing KPIs/milestones, and controlling projects/programs
- Developing large-scale operations with qualitative/quantitative analytics through Content Management Systems ( CMS), HTML/XML, CSS, Excel, and primary SQL/Python
- Aptitude on global research, analysis report, & incident-response with regulations/procedures
- Strategic knowledge on internet risks across multiple disciplines: policy formation/enforcement, content/risk analysis, process optimization, fraud research/mitigation, and vendor management
- Valuable on understanding multiple critical-constraints, disciplines, and providing solutions
- Strong social and emotional intelligence to lead meetings and negotiate agreeable resolution
- Expert on creating and building authentic ongoing employee, client, and stakeholder relationships
- Excellent oral and written communication skills; bilingual: Vietnamese
- Effective capacity on applying and retaining information rapidly with the ability for growth
PROFESSIONAL EXPERIENCE
Information Security Project Manager
Confidential, Austin, TX
Responsibilities:
- Exceptional on consulting, influencing, and directing Supply Managers/C-Level Executives to drive campaign tasks efficiently by maintaining processes, charts, and communication
- Well-known for successfully executing portfolio, increasing chances of success, quality, and inspiring growth/positive change through SCRUM
- Increase quality and overall success of PMO team, project, and operation through BI, compliance, and cyber security threat analysis (Bitsight/Recorded Future/etc.)
- Valued for improving business processes through contract/policy compliance analysis, empathetic insight, excellent organization, communication with data, and tactful recommendations to support strategic alignment while flooding innovation
BI Team Lead & Coordinator
Confidential, Austin, TX
Responsibilities:
- Manage assistant, 15 analysts, and 15-36 employees (depending on project)
- Coordinate logistics and drive cross-functional implementation
- Spearhead program improvements to identify root cause and provide scalable solutions
- Develop internet operations with a scope of over 2 billion consumers
- Pioneered international policies by collaborating with cross-functional teams to design a more mindful and effective procedure to reduce review-time, error, and increase overall staff performance on All Levels related to E-Commerce, User Pages, Ads, and other Business Operations through Project Management, UX/HTML/XML, and CSS (CMS Wiki)
- Knowledgeable on incident response across multiple disciplines: Policy Creation/Enforcement, Content Review, Qualitative/Quantitative Analysis, Process Optimization, Fraud Research & Mitigation, Advertiser Experience, Vendor Management, Measurement, and Reporting
- Coordinate Logistics, Statuses, and Forecast Constraints to determine optimal approach
- Provide solutions and meet milestones through Excel/SQL, analytics, and storytelling
- Innovative on end-to-end project development to reduce market risks and assist Machine Learning/SEO improvement in 66+ countries: North/South/Latin America, EMEA, and APAC
- Accomplished on Developing, Supervising, Budgeting, Maintaining, Mentoring, Training, Conducting Performance Appraisals, and Facilitating corrective actions to ensure successful practices and performance is achieved to the areas above
Assistant Manager
Confidential, Austin, TX
Responsibilities:
- Key player in building and launching new store marketing projects while successfully managing daily tasks, inventory operations, and staff (Monitor, Schedule/Interview, and Hire)
- Improved hiring process, resulting in quantifiable increase of moral & decrease retention rates
- Confirm payroll for 25 employees/ Present business reports to district manager
- Provide guidance to employees on company ethics/ Incrementally increase sales through robust training/ Process information and marketing for upcoming business trend
- Develop, Follow-up, and Maintain stakeholder relationships to provide care and business trade
Data Analyst
Confidential, Austin, TX
Responsibilities:
- Provide guidance to new employees on network systems such as Brightree/manage client info.
- Calculate/Adjust patient and physician data to assess insurance qualifications
- Review/Authorize medical diagnosis in CMN, LMN, and added documents to ship supplies
- Develop, Follow-up, and Maintain longstanding relationships with patient, nurses, and physicians to provide customer care and strengthening reoccurring business relationships
- Negotiate and determine area of business operations that yields the highest success rate
- Evaluate, Process, Validate, and Reassess inventory information for projected quarter
- Implement Project/Program and Demonstrate tactics to CEO, managers, and new clients
- Analyze, Account, and Forecast daily revenue; Follow-up/provide customer care for clientele