Technical Project Manager Resume
Atlanta, GA
TECHNICAL SKILLS
Data Center: IDLC, break fix, and asset management | rack deployments and elevations | rack and stack | co - location
Scrum Methodology: Software process documentation and implementation | self-organizing and product coach
Agile Methodology: Software documentation, customer-facing collaborations | project changes and sprints | a flexible and iterative approach to projects | expert communication between cross-functional teams
Project Management: Expert communicator and motivator | defined processes, technical account management, master project juggler
Software & Suites: JIRA | Salesforce | MS Office | Visio | rack elevations | CAB | Sharepoint | Confluence
PROFESSIONAL EXPERIENCE
Technical project manager
Confidential, Atlanta, GA
Responsibilities:
- Identify and manage project sub-teams, dependencies, and critical path assessments which enabled me to set a company record for most live sites delivered at 22 within a ten-month period
- I provide expert technical project management in deploying third-party Volante POS system at all assigned national hospitals
- Creates formal proposals for submission to potential customers, while working directly with the internal sales team with required communications
- Builds schedules to guide preliminary infrastructure installation while establish milestones and sprints - resulting in zero go-live dates re-scheduled
- Conducts project post-mortem reconciliation and creates recommendation reports to identify deficiencies
Project manager
Confidential, Atlanta, GA
Responsibilities:
- Managed data center technicians and buildout to accommodate over 4K new end-user devices
- Helped with racking and stacking of switches, routers, and firewalls working a 12-hour/6 day a week schedule
- Established financial and software development milestones within the product roadmap, and consequently hiring and managing 30 data center technicians, network engineers, and storage associates to do so
- Utilized Planview to allocate and track time for contractors, complete assigned tasks and schedule specific sprints for project coordinators
Senior project manager
Confidential, GA
Responsibilities:
- Managed co-location expansion projects including software upgrades, network expansions, rack and stack and LUN/VMWARE builds
- Lead a technical data center team of eight technicians in all deployments, upgrades and decommissions
- Collaborated with SVP and CFO to ensure projects were completed on time and in compliance with SLAs and budget
- Wrote and distributed bid packages amounting to 8% of total production costs that defined scope and general provisions of potential contracts
Data center project manager
NCR, Alpharetta, GA
Responsibilities:
- Developed the Project Management Office, requiring three months of 20-30 hours per week to define processes and deliverables for each project stage; recruited and managed operations, data security, data recovery and change control departments
- Decreased break/fix tickets by 25% over one year by initiating problem root-cause analysis
- Partnered in negotiating a new CMOS mainframe, which reduced costs from $56k to $23k per month
- Converted non-exempt staff work schedule, which resulted in reduced overtime costs by 45%, reduced absenteeism rate by 33% and increased staff morale and productivity by 25%
Implementation project manager
Confidential, Dearborn, MI
Responsibilities:
- Collaborated with the sales, marketing and support teams to launch products with strict deadlines; worked closely with the product-development team and served as a liaison to coordinate, develop and integrate end-user software and hardware products used by the banking and investment markets
- Managed five Install technicians and provided leadership to upgrading all POS workstations from Windows XP to Windows 7
- Introduced global standardization of ITIL process yielding a major improvement in uptime performance
- Configured and managed all Technical aspects of AS400; upgrades, software installation, user creation and printing