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Technical Project Manager Resume

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Atlanta, GA

TECHNICAL SKILLS

Data Center: IDLC, break fix, and asset management | rack deployments and elevations | rack and stack | co - location

Scrum Methodology: Software process documentation and implementation | self-organizing and product coach

Agile Methodology: Software documentation, customer-facing collaborations | project changes and sprints | a flexible and iterative approach to projects | expert communication between cross-functional teams

Project Management: Expert communicator and motivator | defined processes, technical account management, master project juggler

Software & Suites: JIRA | Salesforce | MS Office | Visio | rack elevations | CAB | Sharepoint | Confluence

PROFESSIONAL EXPERIENCE

Technical project manager

Confidential, Atlanta, GA

Responsibilities:

  • Identify and manage project sub-teams, dependencies, and critical path assessments which enabled me to set a company record for most live sites delivered at 22 within a ten-month period
  • I provide expert technical project management in deploying third-party Volante POS system at all assigned national hospitals
  • Creates formal proposals for submission to potential customers, while working directly with the internal sales team with required communications
  • Builds schedules to guide preliminary infrastructure installation while establish milestones and sprints - resulting in zero go-live dates re-scheduled
  • Conducts project post-mortem reconciliation and creates recommendation reports to identify deficiencies

Project manager

Confidential, Atlanta, GA

Responsibilities:

 
  • Managed data center technicians and buildout to accommodate over 4K new end-user devices
  • Helped with racking and stacking of switches, routers, and firewalls working a 12-hour/6 day a week schedule
  • Established financial and software development milestones within the product roadmap, and consequently hiring and managing 30 data center technicians, network engineers, and storage associates to do so
  • Utilized Planview to allocate and track time for contractors, complete assigned tasks and schedule specific sprints for project coordinators

Senior project manager

Confidential, GA

Responsibilities:

  • Managed co-location expansion projects including software upgrades, network expansions, rack and stack and LUN/VMWARE builds
  • Lead a technical data center team of eight technicians in all deployments, upgrades and decommissions
  • Collaborated with SVP and CFO to ensure projects were completed on time and in compliance with SLAs and budget
  • Wrote and distributed bid packages amounting to 8% of total production costs that defined scope and general provisions of potential contracts

Data center project manager

NCR, Alpharetta, GA

Responsibilities:

  • Developed the Project Management Office, requiring three months of 20-30 hours per week to define processes and deliverables for each project stage; recruited and managed operations, data security, data recovery and change control departments
  • Decreased break/fix tickets by 25% over one year by initiating problem root-cause analysis
  • Partnered in negotiating a new CMOS mainframe, which reduced costs from $56k to $23k per month
  • Converted non-exempt staff work schedule, which resulted in reduced overtime costs by 45%, reduced absenteeism rate by 33% and increased staff morale and productivity by 25%

Implementation project manager

Confidential, Dearborn, MI

Responsibilities:

  • Collaborated with the sales, marketing and support teams to launch products with strict deadlines; worked closely with the product-development team and served as a liaison to coordinate, develop and integrate end-user software and hardware products used by the banking and investment markets
  • Managed five Install technicians and provided leadership to upgrading all POS workstations from Windows XP to Windows 7
  • Introduced global standardization of ITIL process yielding a major improvement in uptime performance
  • Configured and managed all Technical aspects of AS400; upgrades, software installation, user creation and printing

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