Senior Program Manager Resume
5.00/5 (Submit Your Rating)
Richardson, TexaS
SUMMARY
- I have led more than 50 projects and programs in a career reflecting progressively increasing management responsibility.
- I have delivered projects domestically and internationally, predominately via geographically distributed teams.
- Many projects were executed concurrently, with cross - functional, enterprise-wide impacts. Project team sizes ranged from 8 to 60+ members.
- Budgets and timelines varied from $350K to $26M and 3 to 37 months, respectively.
- My experience has been in telecom, software development, infrastructure, systems integration, and hospitality industries.
- I am passionate about building effective, empowered teams as I believe they are essential for the successful completion of challenging projects.
- Project Management/Project Lead/Program Management - Telecom, Business, Applications, Software Development, Systems Integration, Infrastructure, Data Warehouse, Hospitality
- Agile, Waterfall, and Hybrid project delivery methodology
- SDLC delivery
- Business Process evaluation, development, and implementation
- Cloud and IT Infrastructure implementation of IT services in accordance with IAAS, PAAS and SAAS Cloud Service models
- Passive Optical Network Solutions
- Customer and End-User Liaise
- SAP Financial Suite
- Python - Leverages versatile tools to analyze large data sets and to automate processes
- Point of Sale - performed key role in executing AT&T Digital Commerce vision to enable a world class, seamless and personalized experience for its customers across all channels; NCR and Verifone VX platforms were used
- Vendor Management (including Request for Proposal(RFP) creation; vendor scoring/selection; statement of work (SOW) review/management; procurement; vendor-involved project oversight; vendor contract negotiations/management)
- Effectively communicates with C-level Executives, customers, vendors, and all project team members
PROFESSIONAL EXPERIENCE
Confidential, Richardson, Texas
Senior Program Manager
Responsibilities:
- Led a program of five projects in a multi-phased development and implementation of risk management strategies for use by leadership in the analysis of commercial property
- Teams employed Java Web ORB as principal tool to build a mobile, web-centric, knowledge transfer and investment opportunity evaluation system
- Enhanced software development procedures to include authoring and coding standards, cross-functional risk analyses, and comprehensive technical documentation
- Delivered timely, higher quality software releases
- Ensured effective communication between senior executives, brokers and developers
- Presented operational improvements and benefits while maintaining alignment with corporate and regulatory policy
- Agile or Hybrid Waterfall project delivery methods were employed on all projects
Confidential, Richardson, Texas
Senior Project Manager
Responsibilities:
- Managed a multi-year, multi-phased integration of a claims processing system which reduced operational costs by approximately $1.6M in year 1
- Ensured deliverables were produced on-time, and under budget, and in compliance with Sarbanes-Oxley regulation at a cost of approximately $16M
- Created a Business Continuity Plan to ensure stable operations in light of re-architected environment, and right-sized staffing
Confidential, Richardson, Texas
Senior Program Manager
Responsibilities:
- Implemented eCommerce, retail applications and self-service payment systems for major retailers on behalf of NCR
- Led eCommerce project teams of up to 40 members in nation-wide deployment of NCR Self-Service POS terminals at Wal-Mart and Home Depot Stores
- Led installation of scalable NCR automated, self-service POS devices while maintaining effective communication between Home Depot and IBM management and vendors
- Led teams in installation of scalable NCR automated, self-service POS devices while maintaining effective communication between WalMart management, IBM and other vendors