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Senior Program Manager Resume

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Richardson, TexaS

SUMMARY

  • I have led more than 50 projects and programs in a career reflecting progressively increasing management responsibility.
  • I have delivered projects domestically and internationally, predominately via geographically distributed teams.
  • Many projects were executed concurrently, with cross - functional, enterprise-wide impacts. Project team sizes ranged from 8 to 60+ members.
  • Budgets and timelines varied from $350K to $26M and 3 to 37 months, respectively.
  • My experience has been in telecom, software development, infrastructure, systems integration, and hospitality industries.
  • I am passionate about building effective, empowered teams as I believe they are essential for the successful completion of challenging projects.
  • Project Management/Project Lead/Program Management - Telecom, Business, Applications, Software Development, Systems Integration, Infrastructure, Data Warehouse, Hospitality
  • Agile, Waterfall, and Hybrid project delivery methodology
  • SDLC delivery
  • Business Process evaluation, development, and implementation
  • Cloud and IT Infrastructure implementation of IT services in accordance with IAAS, PAAS and SAAS Cloud Service models
  • Passive Optical Network Solutions
  • Customer and End-User Liaise
  • SAP Financial Suite
  • Python - Leverages versatile tools to analyze large data sets and to automate processes
  • Point of Sale - performed key role in executing AT&T Digital Commerce vision to enable a world class, seamless and personalized experience for its customers across all channels; NCR and Verifone VX platforms were used
  • Vendor Management (including Request for Proposal(RFP) creation; vendor scoring/selection; statement of work (SOW) review/management; procurement; vendor-involved project oversight; vendor contract negotiations/management)
  • Effectively communicates with C-level Executives, customers, vendors, and all project team members

PROFESSIONAL EXPERIENCE

Confidential, Richardson, Texas

Senior Program Manager

Responsibilities:

  • Led a program of five projects in a multi-phased development and implementation of risk management strategies for use by leadership in the analysis of commercial property
  • Teams employed Java Web ORB as principal tool to build a mobile, web-centric, knowledge transfer and investment opportunity evaluation system
  • Enhanced software development procedures to include authoring and coding standards, cross-functional risk analyses, and comprehensive technical documentation
  • Delivered timely, higher quality software releases
  • Ensured effective communication between senior executives, brokers and developers
  • Presented operational improvements and benefits while maintaining alignment with corporate and regulatory policy
  • Agile or Hybrid Waterfall project delivery methods were employed on all projects

Confidential, Richardson, Texas

Senior Project Manager

Responsibilities:

  • Managed a multi-year, multi-phased integration of a claims processing system which reduced operational costs by approximately $1.6M in year 1
  • Ensured deliverables were produced on-time, and under budget, and in compliance with Sarbanes-Oxley regulation at a cost of approximately $16M
  • Created a Business Continuity Plan to ensure stable operations in light of re-architected environment, and right-sized staffing

Confidential, Richardson, Texas

Senior Program Manager

Responsibilities:

  • Implemented eCommerce, retail applications and self-service payment systems for major retailers on behalf of NCR
  • Led eCommerce project teams of up to 40 members in nation-wide deployment of NCR Self-Service POS terminals at Wal-Mart and Home Depot Stores
  • Led installation of scalable NCR automated, self-service POS devices while maintaining effective communication between Home Depot and IBM management and vendors
  • Led teams in installation of scalable NCR automated, self-service POS devices while maintaining effective communication between WalMart management, IBM and other vendors

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