OBJECTIVE:

• A dynamic Project Manager role that enables me to utilize my comprehensive project management, business analysis, implementation, and change management background to make a significant contribution to your organization’s goals.

SUMMARY

• Fourteen years professional experience within engagements designed to implement or integrate new programs, processes, technology and organizational structures.
• Fourteen years information technology experience (SAP and custom system implementation).
• Fourteen years business analysis experience.
• Fourteen years business and technical team liaison experience.
• Twelve years project management experience (technical and non - technical). SDLC, PMI & Prosci Methodologies.
• Professional experience gained within diverse industries and large and medium-sized companies.
• Formal PMI/PMP project management methodology training.
• Two years Big 4 Consulting experience.
• Six years managing global projects and offshore teams
• Eight years PMO project management experience.

AREAS OF EXPERTISE

• Business Analysis, Project Management Change Management
• SDLC, PMI and Prosci methodologies. Exposure to Agile methodology
• Translating business requirements into functional specifications
• Business Process Development and Reengineering (BPR)
• System test planning and execution
• Documentation (Workflow and process flow diagrams, BRD, SOW, Scope, Project Schedule, Risks, Communication and Scope Management plans)
• Ability to accomplish goals with effective leadership, sound judgment, prioritization, planning and implementation skills
• Tactful negotiation and diplomacy skills. Relationship management (Big 4 consulting experience)
• Ability to maintain high integrity and client confidentiality at all times
• Ability to influence and transfer knowledge to internal partners such as IT, HR, Finance, Customer Service and other functions to reach project goals
• MS Office Suite, MS Project, Visio

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager/Senior Consultant

Responsibilities:

• Improved Medicare D and Medicaid benefit analysis
• More accurate claim history tracking
• Loss prevention during claims adjudication processing
• Flexible processing for volume fluctuation
• Risk mitigation by increasing government regulatory compliance (CMS)
• Facilitated detailed requirements workshops, and translated complex business needs into functional requirements.
• Conducted functional requirements and design reviews with technical and business teams to establish alignment around requirement and deliverables.
• Worked with Technical Leads and Developers across multiple teams to conduct impact analysis, determine level of effort, and obtain estimates for billing and solution development.
• Performed hands-on coordination of activities across multiple teams (UAT & QA testing teams, security, application owners, architectural, reporting, vendors, business SMEs and business leads etc.).
• Led regularly scheduled and ad hoc project team meetings to monitor progress and to troubleshoot issues.
• Delivered project deliverables on time and on budget while meeting/exceeding customer expectations. (Conducted project tollgate reviews).
• Gathered and developed comprehensive, definitive requirements using requirement gathering workshop sessions, documented analysis, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Reviewed test plans with testing, technical and business teams to ensure appropriate test case representation and engaged QA and UAT leads to secure testing resources
• Evaluated information gathered from sources, reconcile variances, developing high-level information into fine points, and delineating user desires from the essential needs.
• Worked in partnership with developers, architects, SMEs, and other IT team members to establish technical vision and examined tradeoffs between usability and performance needs.
• Developed business cases for strategic initiatives, considering financial, resource, and technical limitations; developed cost estimates with consideration to business impact.
• Performed role as lead point of contact for communication (via meetings, telephone and email).
• Reported project progress and status to stakeholders via reports and/or meetings as appropriate.
• Directed definition of system scope and objectives in conjunction with project team.
• Analyzed business and user needs.
• Documenting user/customer specifications.
• Worked with business owners, developers and project stakeholders to gather requirements, writing both high-level and detailed-level requirements.
• Identified and planned schedule for key milestones from requirements gathering for project completion.
• Documented business rules and requirements.
• Worked closely with SMEs to Identify and document business processes, systems and workflows.
• Researched, identified, developed and documented solutions to problems.
• Interfaced with users to analyze, define, test and implement systems.

Confidential

Senior Consultant

Responsibilities:

• Gathered and documented functional requirements for new learning management system (LMS) to be offered to clients.
• Negotiated with vendors to produce a new online LMS to provide additional professional development opportunities for clients.
• Developed processes and procedures internally and externally which centered on developing new products and services for clients.
• Researched and advised clients on industry best practices.
• Developed a solid understanding of business issues and challenges of each client’s organization and industry.
• Identified client’s organizational strengths and weaknesses and suggested areas of improvement.

Confidential

Project Manager

Responsibilities:

• Translated complex business requirements to technical specifications and designs by acting as an interface between the business community and developers.
• Conducted overall project management in the development and implementation of a custom CRM system and the identification, analysis and deployment of any new technologies to improve current business processes.
• Assisted business units in identifying and designing opportunities for operational improvement, enabled by improved systems configuration, deployment, acquisition or development.
• Evaluated business processes throughout the company and developed workflow processes and applications to streamline them.
• Recommended, planned, directed and coordinated activities of projects varying in size to confirm that goals and objectives of the projects were accomplished within the target timeframe and in a cost-effective manner.
• Reported project metrics to the PMO Manager, internal clients and other stakeholders.
• Conducted tollgate reviews before proceeding to the next project phase.
• Acted as a liaison between the project team and business community to ensure business continuity.

Confidential

Project Manager e-Commerce

Responsibilities:

• Facilitated meetings, business process reengineering and mapping sessions.
• While serving as the primary point of contact for member integration activities, liaised with business and technology groups to manage/execute projects for oil, gas and energy buyers’ association with responsibility for requirements gathering, business analysis of current state, directing the future-state design, development, and implementation of customized B2B online order management solutions.
• Managed scope change, risk, action item tracking, status reporting and issue resolution.
• Managed the activities of channel partners as they related to integration and testing.