SUMMARY

• Results - focused Senior Program / Project Manager with more than 15 years of successful experience deploying and supporting IT business platforms.
• Blends strong IT systems background and data analysis skills with exceptional customer satisfaction and communication abilities.
• Consistently ensures the on time, on-budget delivery of essential, enterprise-level projects by managing all aspects of the project lifecycle.
• Drives efficiency and quality by overseeing vendor relations, including request for proposal and contracts support.
• Well rounded, with diverse experience across financial, retail, academic, government (Department of Defense), and telecommunications sectors.
• A strategic thinker and motivational leader who is adept in working with cross-functional teams to develop innovative solutions and implement them.

AREAS OF EXPERTISE

• Project Management
• Program Management
• Team Leadership
• Employee Training
• Vendor/Contractor Management
• Business Requirements Gathering
• Cross-Departmental Collaboration
• Stakeholder Relations
• Business Case Analysis Lifecycle Implementation
• Portfolio & Program Planning
• Quality Control
• SDLC
• AGILE
• Waterfall

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Senior Program Manager

Responsibilities:

• Managed global enterprise program for IT infrastructure build out for all new offices and office moves
• Managed global IT teams of 50+ in the deployment of IT infrastructure for new office builds, moves and integration into the Confidential infrastructure.
• Integrated business systems of companies that were acquired into Confidential data centers
• Worked with IT leadership and Business Sponsors to develop multi-year plans to execute office openings and moves to support strategic goals
• Maintained program financials and forecasts to ensure business value from IT spend
• Lead team of IT managers to define the strategy for migrating remote offices to cloud and VDI based infrastructure
• Reduced cycle time for office deployments by 40% by leading IT teams to develop standard provisioning process
• Managed the deployment of Nutanix platform in all data centers
• Managed the deployment of Cisco VOIP for South America
• Managed Server and Network lifecycle projects for the Enterprise

Confidential, San Antonio, TX

Senior Project Manager

Responsibilities:

• Led the successful implementation and integration of all IT business and clinical systems components in a new state-of-the-art hospital by providing project management/PMO consulting
• Aligned IT components and systems with functional needs by collaborating with departmental management teams to document/gather business requirements.
• Lead in the integration of Nurse Call and medical telemetry systems
• Lead agile development efforts for connected medical equipment interface with hospital EMR
• Drove value by managing vendor/contractor relations, including scheduling, contracts, & quality assurance.
• Enhanced risk mitigation efforts by implementing standard risk management processes.
• Prevented problems and boosted efficiency by ensuring proper integration of all applications/systems with hospital EMR and CRM systems.
• Reduced downtime/ error by developing hospital staff training on new equipment, components, & systems.
• Led team to develop custom HCL interface using AGILE methodology for new connected medical equipment

Confidential, San Antonio, TX

Program Manager

Responsibilities:

• Guided continuous process improvements in the areas of technological features and capabilities by overseeing programs for Confidential .COM and the Confidential Member Contact Center
• Led programs to achieve Enterprise revenue and operational goals by identifying and deploying capabilities for Confidential .Com and Confidential Member Contact Center
• Provided financial governance for tactical infrastructure and application development projects to achieve strategic enterprise goals for customer satisfaction, operational efficiencies, and product uplift
• Drove results by working with business owners and IT delivery teams to develop both strategic and tactical roadmaps featuring customized distribution plans that aligned with member contact channel needs.
• Boosted stakeholder satisfaction by providing regular program, financial, and delivery updates and securing their approval of all planning and execution activities
• Lead cross-functional teams to develop and execute strategy to reduce abandonment rates for major products. This strategy resulted in a decrease in abandonment rate and a subsequent uplift and new product sales.
• Worked with business and IT partners to develop multi-year strategy for predictive call routing.
• Facilitated full time equivalent capacity lift by coordinating with cross-functional teams to identify and implement solution that consisted of deflecting customer calls with personalized self-service options all digital channels.
• Boosted the sale of targeted products by 6% by implementing multi-year Confidential .com redesign strategy.
• Garnered effective third party support by collaborating with business units to write and publish accurate RFPs.
• Decreased late payments, deflected voice calls, and increased product usage by contributing to the development of a proactive notification strategy.
• Managed $18M in IT projects using Waterfall and AGILE methodologies

Confidential, San Antonio, TX

Consultant

Responsibilities:

• Propelled clients to achieve their goals by providing project management and business solution support, including workflow process development/implementation, system integration, change control requirements application, and process documentation.
• Boosted productivity for Confidential ’s Expense Governance/Analytics Dept. by leading process improvement project.
• Enhanced financial health reporting by implementing new ROI measurement/monitoring process.
• Led cross-functional team in the deployment of Concur Travel and Expense management systems for Kraft Foods using AGILE methodology.