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Program Director Resume

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Washington, DC

SUMMARY

  • Executive - Level transformational leader with strategic vision and a record of remarkable accomplishments built on the ability to drive organizational success in any position.
  • Dynamic Program Manager with 25+ years of technology and business management experience in both the government and private sector with key emphasis on large business systems, cloud technologies/services, datacenter, network/telecommunications infrastructure management, fiscal management, and program management for extremely complex projects.
  • Inspirational leader with the ability to create dynamic teams and motivate staff both individually and as a group in the accomplishment of the organization’s mission and goals.

AREAS OF EXPERTISE

  • Coalition Building
  • Enterprise Architecture
  • Business Intelligence
  • Privacy & Regulatory Compliance
  • Customer Engagement
  • Cloud Technologies
  • Big Data
  • Cybersecurity Strategy
  • Smart City/IoT
  • Mobility Solutions
  • Data Strategy & Architecture
  • Performance Optimization
  • Crisis Management
  • Risk & Vulnerability Management

PROFESSIONAL EXPERIENCE

Confidential, Washington DC

Program Director

Responsibilities:

  • Led an international effort of CISOs from DC, NYC, SF, The Hague Netherlands to create a comprehensive Cyber Resiliency Framework expected to influence the Smart City planning efforts of cities worldwide. This framework was presented at Netherland’s “The Global Parliament of Mayors’ attended by Mayors from 60 global cities.
  • Program Manager for cross-agency and cross-technology Smart City pilot delivering ubiquitous Gigabit Wi-Fi, Intelligent Lighting, and video nodes for Smart Parking in a 3-by-3 block area of DC. First-ever pilot of this kind that informs a future multi-$100M investment to transition 76,000 street lights. Lauded by Mayor as a groundbreaking initiative.
  • Expert team builder - led regional, national, and international collaboration efforts between Baltimore, Arlington County, Fairfax County, Las Vegas, Miami, San Francisco, New York City, Kansas City, Boston, Seattle, Nashville, Atlanta, Chicago, Singapore, Turkmenistan, Columbia, Barcelona, and The Hague Netherlands to share Smart City best practices.
  • Expertly led project to deliver 300Gbps of resilient optical connectivity to Equinix datacenter providing Washington DC robust access to 100s of Cloud Service Providers (CSPs). This effort allows the decrease of city-owned datacenters and infrastructure which is expected to reduce capital expenses by $3M annually.

Confidential, Washington DC

Deputy Chief Information Officer & Director of Infrastructure/Operations

Responsibilities:

  • During an agency relocation - planned, designed and led the transition of all technology services for the entire agency. Relocated more than 30 technology services in the new agency headquarter building with ZERO service disruption and to enhance all major services to include new Wi-Fi designed increasing coverage by 70%, implemented a DAS system to expand cellular coverage by 66%, expanded external WAN connectivity by 600%, increased Remote Access connectivity by 400%, and increased Internet connectivity by 100%.
  • Expertly developed and managed more than 30 maj or contracts to include Microsoft Enterprise Agreement, Amazon Web Services, AT&T cellular services, Riverbed WAN optimization services, ForeScout NAC services, SalesForce services, Cisco equipment & SmartNet services, and a number of support contracts that totaled more than $100M.
  • Led the transition of the entire agency s datacenter requirements to a 100% cloud environment leveraging Amazon Web Services (AWS) which reduced operations cost by 50% ($4M savings over 5 years) while dramatically improving operational reliability through multi - layers of built-in redundancy.
  • Resolved a critical issue affecting the agency s core mission by implementing a Wide Area Network (WAN) optimization solution using Riverbed Steelhead technology that dramatically improved the agency s most vital connectivity by up to 69% for remote staff located in countries like Liberia, Benin, Ghana, Kenya, Malawi, Indonesia, Namibia, Moldova, Mongolia, Lesotho, and Niger.
  • Project Manager to implement Storage Area Network solution for agency s Congressional Public Affairs Department. The solution was delivered providing 200% more storage capacity in 50% of the timeframe expected and lauded by the department head as one of the most successful and timely IT projects at the agency.

Confidential, Washington DC

Program Director, Federal IT Shared Services Portfolio

Responsibilities:

  • Responsible for leading Washington DC’s government-to-government technology shared-service program with a customer community of 20 mid-to-large federal agencies (~35,000 end users) with an annual revenue of over $5M.
  • Co-led the construction of the Strategic Plan for the entire Confidential Office of the Chief Technology Officer (OCTO) that guided over $250M in technology initiatives and capital investments across the entire Confidential .
  • Coordinated Federal shared-service opportunities with 10 large federal agencies that included 15 geographical locations providing service solutions for wide area network connectivity, contact center operations, and VoIP services with the potential of saving the government $1.5 million annually.
  • Member of the Federal Shared Services Executive Steering Board (ESB) which leads the Shared Service initiative for the entire Federal Government which is chaired by OMB with membership from the other major Federal Department’s executive-level Shared Service leadership (Dol, DoT, HHS, DoD, DoE, VA, GSA, OPM, etc.).
  • Project manager for the Confidential ’s Education Network (EduNET) project that is intended to consolidate and maximize the network and computing resources for all DC school programs (college-level, public/charter K- 12, and libraries).

Confidential, Bethesda MD

Director for Division of Networking and Telecommunications

Responsibilities:

  • Responsible for co-leading a network, telecommunication, and data cabling division of 250 telecommunications, network, and cabling engineers that provides 30 major IT services for a customer base of over 35,000 medical researchers, clinicians, and administrative staff across 27 NIH Institutes and Centers and the Department of Health and Human Services (DHHS) Operating Divisions (OPDIVs).
  • Expertly managed a $48M annual budget across 30 major technology services that utilized more than 23 support vendors through 9 major government contracts and developed highly successful annual budget proposals resulting in a 15% budget increase when most government programs remained flat or even decreased.
  • Skillfully performed government contracting as a Contract Officer Technical Representatives (CTOR) supporting NIH’s Contract Officer in ensuring contract management and federal contract compliance for numerous major government contracts that totaled in excess of $250M over 5 years. Developed Statement of Works (SOW), performed proposal reviews, participated in vendor selection boards, and coordinated with contract Project Manager to evaluate the delivery of the contracted services.
  • Led a networking branch of more than 80 network engineers that provides Internet, data wireless, network Remote
  • Access, and WAN/MAN/LAN networking services for more than 35,000 users in over 100 physically diverse buildings.
  • Implemented a standardization program for the organization’s Local Area Network (LAN) service offering which dramatically improved service delivery timeframe by 50% (from 6 weeks to 3 weeks), reduced necessary equipment inventory by 33%, and decreased the overall service cost by 25% ($250K annually).
  • Expanded the organization’s Local Area Network (LAN) service customer base from 1,000 users to over 25,000 users in less than 3 years which resulted in an increase of annual service revenue from $135K to $3.38M.
  • Performed a business evaluation of NIH’s Office of Research Facilities (ORF) network services for a customer base of approximately 3,200 users and identified areas to improve service effectiveness (from a technical support team that was Tier 1 during normal business hours to Tier 3-4 and available around the clock) and reduced the overall service cost by approximately 22% ($235K annually).
  • Performed a business evaluation of NIH’s Office of the Director (OD) network services for a customer base of approximately 4,500 users and identified areas to improve service effectiveness (from a technical support team that was Tier 1-2 during normal business hours to Tier 3-4 and available around the clock) and reduced the overall service cost by approximately 22% ($320K annually).
  • Performed a business evaluation of NIH’s National Institute of Arthritis and Musculoskeletal and Skin Diseases (NIAMS) network services of a customer base of approximately 2,800 users and identified areas to improve service effectiveness (from a technical support team that was Tier 1 during normal business hours to Tier 3-4 and available around the clock) and reduced the overall service cost by approximately 22% ($120K annually).
  • Led a telecommunications branch of more than 75 telecommunications specialists and call center operators that manages more than 65,000 ISDN telephone lines and a major call center that provides operator services for the entire National Institutes of Health.
  • Implemented Tier 1-2 service support processes for NIH’s 65,000 ISDN telephone lines that automated and streamline service response requirements and allowed a reduction in the support staff by 43% (from 40 to 23 support technicians) and resulted in a cost saving of $1M annually.
  • Performed a business evaluation of alternative telecommunication services such as VoIP to enhance service capabilities and reduce service cost. This evaluation resulted in the implementation of a VoIP telecommunication service solution which provides significant telecommunication functionality improvements and reduces overall service cost by 17% (current cost savings are approximately $300K annually but when fully implemented could be as much as several million annually).

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