SUMMARY

• I am a Senior Scrum Master with 9+ years of strong IT experience in coordinating and managing teams in an Onsite - Offshore model.
• Over the years I have played multiple roles like Scrum Master, Project Coordinator, Software Tester, Subject Matter Expert and Graphic Designer in different companies.
• I have good experience of leading projects using various methodologies like Waterfall and Agile.
• In my previous job as a Senior Scrum Master I was responsible for complete product delivery. I led the end-to-end delivery of the Product increments which were assigned to me and have got tremendous appreciation from Client for the same.
• I was responsible for ensuring the team lives agile values and principles and follows the processes and practices that the team agreed they would use.
• I ensured that I build a good relationship between the team and product owner as well as others outside the team.

AREAS OF EXPERTISE

• Agile framework
• Waterfall framework
• Work allocation and Project coordination
• Requirements Analysis
• Executive Leadership
• Test Plans, Cases & Processes
• Functional Requirements
• SharePoint services
• Atlassian Suite
• Regression & Negative Testing
• UI & Compatibility Testing
• Data Interface & Data Migration Testing
• Performance / Load / Stress Testing
• SQA Testing & Methodologies
• UAT Testing
• Defect / Bug Tracking
• Test Strategies
• QA & QC Standards
• Excellent Documentation
• Problem Solving
• Excellent Client Communication

PROFESSIONAL EXPERIENCE

Senior Scrum Master

Confidential

Responsibilities:

• I was responsible for the successful delivery of the Project.
• Planning and Monitoring the Project progress.
• Made the team cross-functional and a full stack team.
• I coached and mentored the Scrum team.
• I was responsible for managing the work allocation of 3 Scrum Teams which had total of 35 people in it. Overlooking 2 other Scrum Masters.
• Representing the team on critical issues, handling some unpleasant issues which might impact the delivery of the Project.
• Guiding the team to think of different ways to improve their velocity, efficiency, productivity and skills without impacting the quality of the work they deliver.
• Ensuring the entire Scrum Team is good in communicating the status of the work impeccably by improving their communication skills and making them more vocal in their day-to-day work.
• I handled Client communication, conflicts, and other negotiations to help achieve goals.
• Help the PO and team to maximise scrum team's velocity and meet the objectives through different ways of working.
• Represented the entire offshore team in front of Client and other major Stakeholders.
• Conducting all the Sprint ceremonies on regular basis.
• Have successfully driven the new challenges thrown by the PO on the Scrum Teams like Innovation challenge.
• Have always ensured that the team is following the Agile ways of working. Have always helped the Agile coach in driving the different Agile sessions for the teams.
• Have build multi-skilled, cross skilled engineers in the team.
• I have been flexible and resolved the various challenges in our both the channels (i.e. Banking App and Browser) ensuring the Release meets the regulatory timelines.
• The team collaboration is always essential part of Agile teams, I have always ensured that every information required to the team is shared at top priority & made sure that knowledge is shared across all other teams to make them self driven.
• I took personal responsibility for the efficiency, quality, pace and outcome of the team.
• I worked hard towards building a strong matured agile team and was successful in doing so. Have also received the Best Team awards for being consistent in quality of work being delivered.
• I ensured that a proper backup is created; Scrum master’s leaves or unavailability is not impacting the team's working.
• I did the Performance Assessment and Project Assessment for the Developers in the team.
• I ensured that proper back-ups are created within the Build team. Always pushed the Team to keep on up-skilling themselves on a periodic basis.
• Conducting Brain storming sessions.
• Establishing an environment where my team can work effectively. Restricted all the unnecessary external disturbances.
• Ensured that the team understands what is the ask of the Client.
• Finding techniques for effective Product Backlog management.
• Helping the Scrum Team understand the need for clear and concise Product Backlog items.
• Have handled the Client visits.

Project Coordinator

Confidential

Responsibilities:

• Planning and Monitoring the Project progress.
• Planning resource work allocation for every sprint.
• Preparing necessary documentation.
• Project Coordinator for development team and worked very closely with the business team. Resolved requirement issues and also converted these into functional backlog using JIRA.
• Facilitating Meetings with the required attendees and discussing the projects progress and highlighting the future plans.
• Assisted various members of the Project team including development, technical and business team members to resolve issues, validating results and communicating status and issues and risks.
• Establishing an environment where my team can work effectively.
• Ensuring that goals, scope, and product domain are understood by everyone on the Scrum Team as well as possible.
• Worked very closely with the Project Manager to understand the Agile Ways of working.
• Understanding and practicing agility and Facilitating Scrum events as requested or needed.
• Removing impediments to the Development Team’s progress.
• Facilitating Scrum ceremonies as requested or needed

Software Tester / Subject Matter Expert

Confidential

Responsibilities:

• Led various highly complex Data Migration Projects.
• Conducting JAD (Joint Application Development) sessions.
• As a Subject Matter Expert handled various Service Enhancement Requests (SER), Customer Service Requirement (CSR).
• Have performed all kinds of Testing methodologies.
• Enhancement of manual/automated test cases/script, logging and tracking of defects and end to end support.
• Prepared the Resource Estimation Plan as per the scheduled Releases. Lessons Learned and pre-requisites, Post Release documents/Reports for future tracking purposes.
• Expertise in gathering Business requirements, Project Planning, Execution and extending Post-Production support in resolving End Users issues.
• Involved in requirements gathering and analysis.
• Developed Test Plans and created Test Cases.
• Innovative problem solver, able to see the business and technical sides of a problem.
• Reporting to senior managers on progress and issues.
• Ability to lead testing teams.
• Training new test team members.
• Assist in creating standard operating procedures and metrics based on best practices for the QA team.
• Participated in lesson learned sessions for improvement of testing process. Identify and propose areas of improvement throughout the QA process.
• Assist with setup and maintenance of test environments for both manual and automated testing.
• Prepare, maintain and review all required testing documents.
• Worked with the Business and Systems Analysts to interpret QA needs as requirements are being developed.

Programmer and Graphic Designer

Confidential

Responsibilities:

• Developed the backend of the US Taxation forms.
• Implemented the codes and debugging.
• Designed the front end of the form.
• Created the User Interface considering the end users.
• Comparing the developed form with the US Government approved form.
• Detailed level testing of the developed form.