Scrum Master/agile Coach Resume
SUMMARY
- Overall 18+ years of IT experience in Insurance, Healthcare and Financial Industries playing project management and Scrum Master roles. Conducted Scrum Ceremonies: Daily Stand Ups, Sprint Planning, Grooming, Demos/Reviews and Retrospective
- Extensive experience in gathering requirements, Development, Testing, Implementation, process redesigning, and project management.
- Experience in creating Software Requirement Specifications and dealing with Business Users.
- Performed number of project implementation roles (analyst, designer, team lead, upgrade consultant, production support and testing consultant)
- Experienced in managing Requirements from project inception through release.
- Excellent communication and presentation skills, demonstrated ability to work with senior level clients to understand the key business drivers that impact client satisfaction and motivating team members towards achieving goals.
- Exceptional Interpersonal Skills with Outstanding Written and Oral communication.
- (DHS) United States Citizenship and Immigration service security clearance obtained.
TECHNICAL SKILLS
Project Management & Process Designing: MS Project, Agile, Scrum (CSM), SAFe Scrum (SSM), SDLC, Waterfall.
Databases: SQL SERVER 2000, ORACLE and MS - ACCESS.
Tools: VersionOne, Jira, Quality Center, Win Runner, Quick Test Pro, Astra Quick Test, Load Runner, HP Quality Center.
Software: Office 365, Microsoft Project, Visio, SaaS, Lotus Notes, Rational, HP Quality Center, SharePoint, SoupUI
Programming Languages: C++, JavaScript, Cobol, SQL, Unix, Cucumber
PROFESSIONAL EXPERIENCE
Confidential
Scrum Master/Agile Coach
Responsibilities:
- Facilitate getting the work done by removing impediments or guide the team to remove impediments.
- Assist the team in ART preparation and PI planning, system demos.
- Guide the team with estimates and help them understand how to estimate features and capabilities.
- Facilitate discussion, decision making and conflict resolution.
- Assist with Internal and external communication, improving transparency and radiating information.
- Assist with developing user stories and write acceptance criteria to be used as completing stories as done.
- Provide vision and direction to the Agile team on user stories and acceptance criteria.
- Plan and prioritize product feature backlog and development for the product based on input from key stakeholders.
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
- Provide backlog management, iteration planning, and elaboration of the user stories.
- Work closely with Product Management to create and maintain a product backlog according to business value or ROI.
- Planning and collaboration with stakeholders to ensure successful implementation of stories.
Confidential
Scrum Master/Project Manager
Responsibilities:
- Facilitated Agile ceremonies: sprint iteration planning, backlog grooming, daily stand ups, sprint retrospectives and release planning.
- Planning and collaboration with stakeholders to ensure successful implementation of stories.
- Managing release plans, iteration plans, forecasting and status reporting for active projects
- Assisting teams with making commitments through story selection, sizing and tasking
- Facilitated retrospectives, sharing metrics to identify and implement improvements
- Manage/Lead teams thru risk and issue identification, and mitigation activities with the project team including escalating them in a proactive and professional fashion
- Communicated and distributed project information to team members and stakeholders in a timely fashion
- Knowledge and experience with agile techniques - automated testing, user stories, continues integration, testing, pairing and agile games
- Managing stakeholders with communicating and tracking delivery status and reporting
- Prioritize the product backlog based on customer feedback, market and regulatory changes, and business priority as communicated by the Product Manager.
- Collaborate with solution architect and product manager to translate business requirements into user stories for the development teams to implement.
- Participate and organize Product Backlog grooming sessions, retrospectives, defect management and project team's release planning sessions.
- Formally accept the user stories once all acceptance criteria are met and demonstrated
- Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency.
- Work with QA and analyze data and test results to ensure integrity is maintained throughout program lifecycle and ensure market and business needs are satisfied.
- Able to adopt, and maintain clear metrics for data driven approach to decision making
- Effectively led the Retail Lockbox and Wholesale Lockbox teams.
- Actively guided the team through all testing efforts, adding risks and issues, managing task time while working with the team and utilizing their strengths.
- Partnered with development team, operations team, project managers and business line to drive efficient testing outcomes.
- Involved senior management and stake holders to resolve deficiencies or compliance issues in a timely manner, as needed.
- Created schedules, project estimates, status reports, findings reports and Test Sign-off documents.
- Follow enterprise standard test processes according to established procedures.
Confidential, Chicago, IL
Sr. Business Analyst/QA Lead
Responsibilities:
- Created and test reports and data transmissions for customers migrating from various platforms to a client server/web environment.
- Work on Remit One
- Validating very precise lockbox data for various clients and assure the migration did not affect the client.
- Working with clients and requirements team to ensure requirements traceability in testing.
- Test processing deposits accepted through the lockbox processing system
- Facilitating requirement gathering discussions with key internal / external resources
- Created and assigned defects in rational, performed regression, smoke testing and worked with users for UAT.
- Designed and executed test plans to ensure that business requirements and functional specifications are implemented properly and meet business objectives.
- Report defects and work with business and technical teams to manage defects until resolved.
- Developed and reviewed test schedules, tracked test issues and reported on test results.
- Worked closely with the SME’s, IT and Business users in understanding client needs and defect resolution.
- Assisted with end user education and training.
- Work with the technical consultants on required code changes.
- Interacting with the client regularly to gain deep understanding of client process and business challenges.
Confidential, Chicago
Sr.QA Analyst
Responsibilities:
- Handled manual testing in Test Director and automated testing in Quick Test Professional and Win Runner.
- Participated in business meetings and worked with the functional consultants to analyze the client’s requirements.
- Responsible to identifying test conditions, create test scenarios and conduct testing.
- Tracked the defects and provided solutions to issues.
- Worked closely with business partners to understand business processes and requirements
- Designing and coding in VB script for QTP automation of different older flow process
- Created and maintained testing documentation (test Plans, test cases/scripts, defects reports etc.)
- Worked with business and technical teams to manage defects until resolved.
- Clarifying software requirements and Specifications
- Executing functional /manual test procedures
- Worked on the development of automation scripts, execution of scripts and regression testing using QTP 9.2.
- Created test cases for testing and delivering end-user documentation, technical documentation.
- Performed QA testing and logged defects.
Confidential, Chicago, IL
Sr. QA Lead/ Business Analyst
Responsibilities:
- Worked on the Remit One/USCIS project.
- Acted as the team defect manager, conducting daily defect meetings, escalate process and defects and maintain defect log.
- Interacted with Business Users and gathered Requirements to Design the Reports.
- Reviewed and analyzed the Use cases and Use Case Diagrams.
- Involved in a lockbox migration project and providing production support, which involves communication with various department personnel and Clients.
- Build and test customer setups, operations and its procedures, also create and test reports and data transmissions for customers migrating from various platforms to a client server/web environment.
- Provided technical and functional expertise in identifying, evaluating and developing systems solutions/procedures that are cost effective and meet end user requirements.
- Working with clients and requirements team to ensure requirements traceability in testing.
- Managing and Coaching team members on developing various functional/technical skills
- Ensured team’s work is completed according to defined timeline.
- Involved in Development & Documentation of Software Requirements Specification (SRS)
- Performed unit testing, Stress testing, and regression testing and worked with a formal bug tracking system.
- Found and documented bugs and communicated re-creation criteria with other project leads.
- Developed test suites and interfaces designed to stress and unit test various components of internal applications and programs.
- Involved in gathering system requirements for End User to Super Users and designed and implemented training.
- Act as a liaison between the numerous IS/IT departments both internal and external.