SUMMARY

• Over 20 years of success planning and directing large - scale programs, projects, and business process improvements for global clients ranging from start-up to multibillion-dollar, Fortune 100 corporations
• Spearheaded enterprise process assessments that lead to an executable Global Program Management Office strategic process maturity roadmap.
• Provided thought leadership in the areas of process improvement, change management, organizational design, and PMO best practices.
• Accomplished leader known and respected for mentoring and coaching managers and teams to new levels of performance.
• Expert in driving full lifecycle delivery of enterprise-wide, multimillion-dollar projects and engagements that yield measurable results including cost reductions, productivity gains, and revenue growth.
• Proficient at managing multiple Agile and Waterfall workstreams simultaneously.
• Successful in collaborating with functional managers, technical teams, and 3rd party vendors to analyze and translate complex business requirements into advanced IT and enterprise solutions with a compelling ROI.
• Adept at managing vendor negotiations, relationships and activities, ensuring full compliance with SLAs and contractual obligations.
• Visionary strategist and ‘big picture’ thinker; expert in optimizing processes through strategic and tactical planning, gap analysis, process reengineering, risk assessment, and technology utilization.
• Contributed to the maturity of the SunTrust Enterprise Program Management (EPM) practice by supporting the development of the EPM methodology framework through coaching and mentoring teammates.
• Implemented an Enterprise level Proactive Risk Management framework that reduced program/project level risk by 80% and increased customer satisfaction by 100%.
• Developed a cross - functional external/internal dependency mapping approach to coordinate and synchronized project integration that reduced resource over allocation by 50%.
• Conducted Stakeholder Demand Management audit that identified $10 million cost savings.
• Implemented a formal staging process for reviewing project request by defining rankings and priorities according to stakeholder Business strategy that yield a $3 million savings.
• Increased ROI by ensuring IT resources and investments aligns with business priorities.
• Appointed by Confidential executive leadership to turn-around underperforming programs.
• Coordinated an in-depth risk assessment and created comprehensive 3-step mitigation strategy that quickly restored forward momentum and attained 50% increase in customer satisfaction in 30 days.
• Implemented a team of High Risk Project Officers to monitor and sustain progress through project completion completed the project on schedule.

AREAS OF EXPERTISE

• Business Strategy
• Benefits Realization Management
• Executive Presentation
• Global Leadership
• Stakeholder Commitment
• Methodology Development
• PMO Budget Management
• Portfolio Prioritization
• Resource Management
• Tool and Training Development
• Process Maturity
• Change and Risk Management
• Global Program Delivery
• Financial Management
• Leadership and Mentoring
• Measurement of Results
• Release Management

TECHNICAL SKILLS

• PMI Six Sigma Waterfall Agile (Scrum) SharePoint 2013, QlikView
• MS Project & MS Project Portfolio Management (PPM) MS Office Tools CA Clarity (PPM)

PROFESSIONAL EXPERIENCE

Sr. Program Manager

Confidential

Responsibilities:

• Created monthly Program level status dashboards and presented to Executive Leadership and Program Steering Committee, briefing on budget, risk, key decisions, and recommendations.
• Provided oversight and direct Program Management leadership for cross-functional workstreams varying size up to and including enterprise transformational initiatives within multiple portfolios and Lines of Business (LOBs).
• Conducted Stakeholder Demand Management audit that identified $10 million cost savings.
• Drove the Change Management strategy for Project Managers that ensured full alignment with the Enterprise Release Management schedule (milestones and durations).
• Established a joint forecasting session with Release Management and Program Management that set early expectations around resource planning, future scope and potential risk.
• Facilitated release planning sessions to construct efficient releases that drove resource efficiencies.
• Served as the point of contact for securing release management variances due to risk mitigations.
• Effectively negotiated through technical challenges and often-disparate priorities of large and diverse stakeholder communities.
• Staffed and matrix managed highly qualified team of 50 internal and 3rd party resources.

Sr. Program Manager

Confidential

Responsibilities:

• Established and implemented Program Management function and 24-month Reporting and Analytic delivery strategy that propelled release scope.
• Built and presented compelling business case, capturing key stakeholder buy-in through clear calculation and demonstration of project ROI and positive impact on bottom line profits.
• Cost-effectively managed sizeable budgets and consistently met P&L goals through skillful control of external and deferred costs.
• Vendor management and procurement, stakeholder Management, alignment with business teams, managing global teams, on-shore and offshore third party resources and agencies.
• Employed Clarity to track, manage, and report Program budget, schedule, resource constraints, and change and risk management.

Sr. Program Manager

Confidential

Responsibilities:

• Drove a Joint Business/IT process improvement initiative that matured the PMO framework through business benefits road mapping, realization planning, monitoring and reporting.
• Defined and instituted process innovation for handling new work requests; resulting in 90% decrease in work request backlog and 80% revenue growth.
• Implemented a Demand Management framework that increased resource utilization by 80%.
• Created a Project Management acceleration approach for on-boarding Project Managers to new initiatives.
• Spearheaded and directed progressive transition from Waterfall to Iterative Development.

Confidential

System Integration Manager

Responsibilities:

• Generated 90% improvement in on-time project delivery through strategic prioritization, implementation of stringent project management controls, and deployment of enterprise-level Software Process Framework.
• Realized 50% reduction in operating costs by re-engineering enterprise business processes to align with IT strategic vision while maximizing technology ROI through consolidation and process improvement.
• Transformed business and project planning processes to focus on strategic, robust growth via action items and accountability.
• Recognized as Subject Matter Expert for back office processes, delivering strategic vision and roadmaps to unify procedures and propel substantial improvements across vendor management, operational efficiency, and project/SDLC management.