SUMMARY

• Compound expertise of Project Management practices, concepts, and techniques with a solid history of accomplishments in IT, Product Development, PMO implementations, and Quality Assurance.
• Visionary leadership in process improvement through assessment of organizational needs. Proven success of maximizing resources, streamlining production, and upholding budget - while increasing profit and margins.
• Skillful at empowering employees by highlighting individual aptitudes while collaborating as a unit. Reputation for strong work ethic, high energy level, and consistent commitment to corporate success.

TECHNICAL SKILLS

Project Management: PMO Implementation, SDLC /PMLC (Agile - SAFe - SCRUM - Waterfall), PMP Certified, Six Sigma Certified, Certified Scrum Master, Certified Scrum Project Owner (CSPO), ITIL Certified, MS Project, Smartsheet, Jira, Confluence

Management: Portfolio Management, PMO, Risk Management, Strategic Planning, Quality Assurance, Forecasting, Budgeting, Contract Management, Vendor Management, Procurement

Information Technology: Microsoft Office Suite, CRM, Web-based Technology, ServiceNow, Data Migration, ERP Implementation, eCommerce, WebEx, SharePoint, SalesforceCompliance: SOX, Change Management, Service Management, and Quality Assurance

Languages: English, Spanish, and Italian.

PROFESSIONAL EXPERIENCE

Confidential

PMO Senior Program Manager

Responsibilities:

• Managed IT operational/business projects across the enterprise. Successfully deployed an upgrade of Confidential ’s supply chain management interface system improving product delivery and impacting corporations such as Wholefoods, and Safeway’s retail systems.
• Managed implementation of processes and methodologies of the PMO.
• Managed integrations of mergers and acquisitions’ Transportation Management Systems (TMS) across the USA, which required a collaboration of IT, business units, and distribution centers - impacting over 10,000 employees. Systems’ integration improved Service/Product Quality, customers ordering experience, and shipping/ delivery.

Confidential - Boston, MA

PMO Senior Program Manager

Responsibilities:

• Assessed the various PMO’s among government agencies in the Commonwealth with the objective of building one PMO for all the agencies to follow a unified project deployment, Quality Assurance and project governance.
• Managed the implementation of a Virtual Desktop Infrastructure for the Department of Revenue IT; this project entailed revamping legacy hardware and product development that impacted 2,000 users as it allowed for all the IT support to virtually service client agencies i.e. 20,000 users.
• Managed the appeals systems upgrade for three of the largest agencies at the Commonwealth through data migration, system customization, servers upgrade, etc. This implementation impacted all Civil Services, Tax Appeals, and Law Appeals across the Commonwealth.
• Managed the ServiceNow automated information/apps workflow of three Government agencies.
• Managed a strategy effort of a unified PMO implementation which entailed a plan forecast for two fiscal years impacting over 20,000 resources. The project scope included, but not limited to: PM gap analysis across all agencies, Quality Assurance, PMO governance, PMLC methodologies, ITIL processes, PM artifacts and development of Training curriculum.

Confidential - Burlington, MA

Senior IT PMO/Program Manager

Responsibilities:

• Responsible for implementing a global enterprise product data management (EPDM) and a global PMO.
• Assessed global requirements for an EPDM solution prototype, and successfully fast-tracked the implementation from 6 to 3 months among Italy and USA technical teams.
• Designed the global EPDM solution for all engineering/design teams among Brazil, Italy and USA
• Designed and formalized a global PMO solution to include PM methodologies, SDL processes, global training, ITIL process improvement, and Quality Assurance.
• Identified business needs/analytics for global PMO Training and implemented a curriculum aimed to process improvement, expedient product delivery, and quality assurance.

Confidential - Westborough, MA

Senior IT PMO Manager

Responsibilities:

• Responsible for driving global projects and revamp PMO.
• Managed the intercontinental software upgrade of Embrace™ (scalable technology product) to support a French client (Government of France.) This effort included software development, scalability of web portal application, stress testing and Dialer PBX through the implementation of monitoring tools, metrics, load tests, and analysis software.
• Integrated an ERP/CMS for Australian clients (HCF and THF - largest medical insurance firms in AU.) Day-to-day PMO relationship management evaluating needs, Product Quality, and risk assessment. Managed multiple projects aimed to fulfill clients’ CMS need. Projects included, but not limited: development and implementation of social software, blogs, chats, forums, metrics software, search engine and web development.
• Manage the implementation of the cloud automated ServiceNow.
• Managed enterprise-wide data/applications migrations to foreign data center with a budget of 150+M a global team (Australia, India and USA) and direct reporting status to CIO, CEO and foreign clients.
• Implemented Change Management methodologies and processes (ITSM) across international teams - to revamp the PMO system such as requirements documents, software, models, and business plans.

Confidential

Volunteer Consultant

Responsibilities:

• Volunteered as a consultant to Confidential Femminile (C.I.F. - Italian Women's Center), a non-profit organization focused on supporting women’s education and their role in a developing society. Mentored on business development, Information Technology, and customer relationship management. Translated documents to and from English, Italian and Spanish.
• Developed network of international clients through creation and editing of multi-lingual documents.
• Travelled throughout Europe expanding business cultural awareness, international business skills and assessing the dynamics of business development abroad.
• Obtained a certificate from the Common European Network ratifying proficiency of the Italian language.