SUMMARY

• Senior Program Manager/Project Manager with over nineteen years of diversified IT industry experience in the field of Project Management, Product Management and Business Analysis.
• Develop, maintained and executed implementation project plans, including project schedule, project charter, project plan document, and RAIDO documentation.
• Proficient in software development methodologies including Agile, Waterfall, V - Model, Rapid Application Development (RAD) and Rational Unified Process (RUP).
• Designed Business Process models using BPMN tools to express business processes and information flows defined by the stakeholders, very good experience liaising between the Business Community and Technical Team.
• Managing progress reports, burndown charts and status reports in JIRA. Reviewing Test Cases, analyzing defects, interacting with QA and development teams in fixing errors and User Acceptance Testing (UAT), planning sprints.
• Excellent communication skills (both verbal and written) and ability to work in a team environment, strong quantitative, analytical, organizational, communication and interpersonal skills.

TECHNICAL SKILLS

Operating Systems: Windows 98/XP/Vista, Windows Server 2003/2008

Databases & CRM Tools: MS Access, MS SQL Server, Oracle, Salesforce

Documentation: MS Office, Microsoft TFS

Modeling Tools: MS Visio, IRISE

Defect Tracking Tools: JIRA, TFS, Version One, Quality Center

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Project Manager/Program Manager

Responsibilities:

• Handling huge programs for EPMO portfolio and Health Care Management which involves Clinical Implementation Management (CIM) team, Group portfolio, and Health Analytics
• HCM Migration program had 12 PMs handling different work stream and reported on a weekly basis
• Multi-year project which averaged about 28 million for two years, handled financials with financial analysts and Managed Digital Workplace products enterprise wide monitoring effort by implementing a new tool for Project Management called Spark
• Preparing final artifacts and getting Project Planning Package approvals,
• Reviewing and Briefing Status deck (L2) with executives to keep managers and executives advised of project plans and progress and to communicate findings and recommendations
• Conducting Project Increment Planning sessions across cross-functional teams in five States
• Preparing resource plans; negotiating with resource managers of various portfolios to obtain needed resources and support
• Working with technical leads throughout the budget estimation process and getting approval from the estimation steering committee
• Monitoring and tracking the project schedule, scope and budget closely to avoid risks and recommending mitigation plan if a risk is identified (Waterfall, Agile & Hybrid Methodology)
• Serving as a liaison between internal business units, third party vendors and other internal/external groups in support of customer/business goals and objectives

Confidential, Dallas, TX

Sr. Release Manager/Project Manager

Responsibilities:

• Supporting and facilitating implementation and delivery of projects within the digital marketing team
• Facilitating and coordinating team's strategic efforts Developing teams' roadmap and ensure roadmap items are in-sync with overall goal
• Successfully managing and coordinating with all stakeholders, across the enterprise and across regions to ensure that project deliverables were delivered on time
• Providing reports on project and teams' milestones to VP and senior leadership to outline teams' efforts
• Working with team members to clearly identify and continuously manage project scope, requirements, dependencies, and deliverables
• Developing risk mitigation plans and effectively communicating project status to project stakeholders
• Providing regular status updates to executives and work with stream leaders to ensure effective dissemination of project information
• Facilitating daily standups with the scrum teams to go over daily updates, following up on tasks and action items captured during meetings, managing the US and Canada applications
• Utilizing Share Point, JIRA, Confluence in creating, updating and maintaining comprehensive project documentation and reports
• Involved in vendor management, resource allocation and change management for applications

Confidential, NY

Sr. Project Manager

Responsibilities:

• Partner with Business groups on the Product and Portfolio initiatives, and interface, guide and manage a group of Agile teams in all their SDLC activities that lead to the successful initiation, execution, delivery of projects, and support the ongoing maintenance of live technology products.
• Act as a hands-on Project Manager, which includes organizing and facilitating release and sprint planning sessions, daily stand-up meetings, sprint demos, retrospectives, story grooming sessions and all other Scrum related meetings
• Conduct backend requirements gathering and analysis with SME’s in the presence of developers for communicating with Product Owners and stakeholders
• Provide demo’s using prototypes and wireframes to users, stakeholders from Sign Shop, Block Front, and Borough’s
• Prioritize requirements, assign tasks to team members and keeping track of project schedule
• Conduct gap analysis of the AS-IS and TO-BE processes for the Sign Information Management System
• Lead the project to go-live, facilitate training sessions, work with QA to plan testing (UAT, regression, smoke

Confidential, NY

Sr. Project Manager

Responsibilities:

• Working with Sr. Business Analyst to identify best approach for gathering requirements and estimated project size
• Plan, manage and communicate releases, goals, schedules, dependencies, procedures and tasks
• Creating sample Wire Frames for easy learning of business and technology teams
• Creating scenarios for test cases (Development Environment) and Integration Testing (UAT) in Agile/Scrum environment
• Performed Reviews & Audits for internal and external activities for the existing system at Confidential and prepared activity/process flow using MS Visio
• Creating Functional Requirements Document (FRD) and analyzing data/workflows; defining the scope, financial projections and cost/benefit analysis; progressing from problem statement to well-documented designs
• Conducting sprint planning with development & QA team, facilitating JAD sessions to get SME's input on how to implement the application for Group Disability Claims
• Gathering business requirements for Integration points and mapping them with Functional requirements
• Managing TFS tasks and prioritizing requirements, storing and collaborating unlimited codes with private repositories

Confidential

Sr. Business Analyst (Project Manager)

Responsibilities:

• Meeting with all stakeholders to provide sign-off on each document developed and meeting with business users to elicit information regarding their pain points and needs in the existing system
• Creating requirements, wireframes, mock-ups based on new requirements, communicating with DOHMH users and customers, internal and external stake holders about GUI, interface and new screen designs
• Working with PMO, infrastructure, Network and Security teams supporting large programs which is budgeted for over 5M
• Provide leadership to ensure proper investments in tools, processes and people are done to govern Project Portfolio, Risk Reviews, Document Controls and Project Management Training
• Creating Business Process Models, prioritizing requirements and reviewing with management team to finalize
• Playing team leadership roles implementing techno-functional complex and mission critical projects
• In-depth knowledge of scope, schedule, cost, risk and quality management processes
• Adept in documentation of business plans, statements of work (SOW), user stories and test cases/scripts, standard operating procedures (SOP) and request for proposals (RFP)
• Planning and executing User Acceptance Testing (UAT) and training of end users. Defining and documenting business training requirements for new product releases
• Proficient at risk/issue tracking, performance analysis, change and release management, production support and training end users by providing manual, training documents about any new functionality in the system

Confidential

Project Manager/Scrum Master

Responsibilities:

• Worked with PMO and supporting large programs
• Maintain and provide relevant metrics that promote resource capacity planning, resource allocation, sprint velocity and communicate the overall project health to the relevant stakeholders to show how the team is doing
• Coach and mentor the team as needed to reach their highest potential of productivity
• Created requirement documents based on the discussion with the business users, stakeholders and enter user stories, use cases, requirements in TFS.
• Created and managed scope, schedule, cost, risk and quality management processes
• Confirmed that other areas in the call routing is not affected with any changes, assisted QA team with testing, monitored calls using Genesys and internal tools to see the end to end process flow
• Worked with Contact Centre Information System - creating IVR workflow process, existing business process models; enhancing existing process flow with additional functionality as well as making it PCI (Payment Card Industry Data Security Standard) compliant
• Motivated proponent of Scrum framework and evangelizes the framework to support ever fast changing business requirements and played team leadership roles implementing techno-functional complex and mission critical projects
• Heavily involved in User Acceptance Testing (UAT) and training of end users. Defined and documented business training requirements for new product releases . Managed global customer groups as well as virtual teams including onsite-offshore model

Confidential, TX

Project Manager

Responsibilities:

• Translated projects into clear, prioritized user stories; following agile methodology to develop the application based on the discussion with the owners/partners/CEO
• Facilitated, managed and controlled Scrum for teams in India and New York, organized and facilitated sprint planning, sprint showcase, daily stand-up meetings, retrospectives, release planning and other Scrum-related meetings
• Removed impediments during Sprint and action on impediments identified in retrospective
• Worked with product owner on backlog grooming of stories in JIRA and prioritized requirements into current and future sprint cycles
• Continually worked with feature team(s) to create clear and concise stories and relative sizing, provide Burn up and Burn down and other information radiators for Sprints and Releases
• Tracked and communicated team velocity and sprint/release progress, trained and mentored teams on Agile/Scrum transformation,
• C reated project milestone, identified functionality and prioritized requirements & phases for the application, setting up vendor relationship for outsourcing the development, testing process

Confidential, NY M

Project Manager

Responsibilities:

• Communicated product design with mockup wireframes, project plan for timelines, prototypes, functional requirements and provide specs & feedback within a rapid timeframe
• Solicited feedback from clients through on-site client usability visits; Reviewed client feedback surveys for product enhancement requests, turned them into actionable projects; Conducted client needs assessments to develop user personas and business requirements and product features Created and standardized style and product functionality for Member Portal Web Platform
• Planned, implemented Alpha Testing within the organization for the sole purpose of identifying application bugs, system limitations and enhancements requests. Provided support to Customer Care, Sandata Sales, Marketing and Account Management
• Knowledge of Medicare/Medicaid Claims processes from Admin/Provider/Payer side
• Assisted in entering and updating Issues (Requirements, Stories, and Tasks) onto JIRA Agile application
• Engineered and captured EDI transactions with legacy systems Enrollment -834, Eligibility Transaction (270/271), Claims (837), Claim Status Request and Response (276/277) and Remittance (835)
• Interfaced the SAM application with Clearing Magic and third party Clearing House which involved working on Payer portion of application
• Led the testing efforts involving documentation of test plan, test scenarios, test cases and defect management for all the error reports of 837's and 835’s back from the payers involving multiple edits and testing applications impacted with the change of ICD9 to ICD10 remediation