SUMMARY

• Fifteen years of experience in project, program and product management for web and mobile applications
• PMP and Green Belt certified with experience in agile, waterfall methodologies, SAFe and lean six sigma
• Proven experience in delivering full life cycle IT, operational and process improvements projects
• Hands on scrum master for conducting agile ceremonies, sprint planning, backlog grooming, stand ups, and retro
• Proficient in scaled agile framework SAFe, JIRA, SNOW, Confluence and various BI reporting tools
• Creating user stories in fast pace agile environment for new features, epic, story points, and their prioritization
• PMO office experience in internal controls, risk, quality, change, and vendor management
• Managing project budget of $6 to 8 million for product development teams of sized 20 to 100 plus resources
• Maintaining communication plan, issue log, performance, RACI matrix, product roadmap and status reports
• Updating product roadmap, financial forecast and tracking actual vs. planned to keep stakeholders updated
• Managing onshore offshore teams of developer, BA, and QA ranging from medium to large size teams
• Digital, web, mobile projects for retail, eCom, automobile, wireless, banks, financial service, and health insurance
• Datacenter migration, data warehouse and operational project management for medium sized enterprises
• Experience in mobile projects for iOS, Android with store management, push, feeds, promo and in - app purchase
• Extensive experience in SAP, Oracle, MS Dynamics CRM implementations including migration and retrofit
• CRM implementation experience in financial service, insurance and retail domain, including salesforce.com
• Hands on with transforming legacy ERP into cloud architecture using third party services such as AWS
• Experience in cyber security, disaster recovery, and the operational project management for big data initiatives
• Knowledge of ITIL framework, SNOW, incident tracking, app performance monitoring and production support

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, Hybrid, Scrum, Scrum of Scrum, SAFe- Scaled Agile Framework

PM Tool: MS Project, Project Server, Primevera P6, Planview, CA Clarity, Open WorkBench, JIRA, ITIL

Software Tool: C, C++, Java, .Net, Visual Studio, VB, Scripting

Platform: Microsoft, UNIX, Linux, RTOS, Mobile iOS, Android, SDK

Database: DB2, SQL, PL-SQL, SQL Server, NoSQL, DW, BI, Cognos, Tableau, SSRS, SSIS, Crystal ReportsERP: SAP (PS, HR, CRM, FICO, ERP), Oracle 11i, R12, Agile PLM, SOA, Workbench, Salesforce.com

Cloud: AWS, AWS console, iTune, Dell cloud computing services, Hadoop, Adobe Analytics Cloud

Tools: JDK, SDK, Apache, Tomcat, HP Quality Center, SharePoint, VMWare, Lotus Notes, Office 365 WebSphere IBM, DevOp, Radar, Espresso, Splunk, ConnectMe, COTS, PTC Windchill,, JUnit, Mockito

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Fargo, ND

Responsibilities:

• Project manager for data center migration project, an enterprise digital transformation strategic initiative
• Migrating CMO application and data to a third party data center impacting IT, business and user experience
• Managed separation of application, FMO infrastructure planning, cutover, pre and post migration support
• Liaison PM for multiple vendors and consulting firms involved, stakeholder management including teams and CIO
• Planning for a cloud based DW solution with mixed cloud integration of legacy applications and databases
• Heavily involved with infrastructure planning, DR, information security, firewall and network policy changes
• Round the clock support for migrating application, testing and user validation, including eighties plus developers
• Using Service Now tools for sprint planning, grooming, and sub task for teams and dashboard creation

Product Manager

Confidential, Basking Ridge, NJ

Responsibilities:

• Worked as a product manager for My Verizon app, managing both pre pay and post pay user experiences
• Product ownership including updating product road map, review and alignment on new features and trends
• Weekly status reporting to executives on project performance, finances, forecasting, new features and trends
• Managed fast pace agile team to deliver customer centric mobile app, backend solutions and UX stories
• Mobile app and feed performance monitoring using Adobe cloud analytics for mobile feeds and promotion
• Four weeks sprint planning to aligns monthly release along with client and server release for the app stores
• Worked with dev and qa leads to get project alignment and updating business with product delivery and launch
• Focusing on payment flow, tokenization and API integration to process in app purchases and shop workflow
• Reviewing API interfaces, SDK and technologies for new app features visioning with technology leads
• Weekly breakout sessions on design and flows for payment processing, shop, POS and in app transactions
• Implemented new technology initiatives, BYOD, modularization, test data readiness before release
• Managed eighty plus onshore offshore resources, daily touch point call and project management using Clarity tool

Project Manager

Confidential, Saratoga Springs, NY

Responsibilities:

• Managed CRM uplift program for operations, advisory, securities and investment portfolio divisions
• Program level status reporting to CIO and top brass with budget, schedule, risk and issues for multiple projects
• Oversight project managers and business analysts for their individual projects and new features requirements
• Engaged with cross functional business, customer, marketing, sales, and operations for IT projects execution
• Agile methodology for user story, grooming, sprint planning, daily scrum, review and retro with team
• Updates to product roadmap, feature release, schedule and demo for stakeholders for every two weeks sprint
• Utilized JIRA for sprint planning, user stories, dashboard, burn report, and review in a SAFe framework
• Planned QA and UAT testing for monthly production release and production issues resolution
• Managed federal DOL project to migrate three plus million user data from legacy CRM to new platform
• Vendor selection for customer survey systems and CRM current process mapping to Salesforce.com

Project Manager

Confidential, Winston Salem, NC

Responsibilities:

• PM for a federal trade compliance ERP project for marketing, cash, treasury, order and distributor module
• Implemented compliance findings into 3 million distributor management involving Oracle 11i ERP solution
• Setup PMO operations for IT and infra projects with best practices, template, reporting, and tracking mechanism
• Project planning in Primavera for resources, forecasting, tracking and financial reporting and portfolio
• Integration testing with backend and fusion services, test data for millions of distributors and their payments
• Payment processing for distributors using xml based engine capable of handling multiple data sources
• Weeklong sprint grooming sessions to collect business requirement and creating high level user stories
• Setup payments like EFT, wire, check, positive pay and direct debit payment from using Oracle ERP modules
• Development on Oracle 11i, retrofitting to R12 when a new bank added as payment partner worldwide
• Conference room pilot for release, UAT coordination and production support ERP applications development
• Created BI reports from dashboard to monitor UAT progress and open defects in the tracking system
• Managed and published production deployment, cutover and release schedule for monthly ERP rollouts

Project Manager

Confidential, Fargo, ND

Responsibilities:

• PM for implementing healthcare online resources for prominent ND, WY state insurance clients
• Datacenter operation and optimization with automation of receipt, invoicing, and batch processing tools
• Utilized CTOS solutions in discovery to speed up the development cycle and shorten pilot project rollouts
• Medicare, supplemental plan, enrollments, insurance claims and state level online health resource provider
• Portfolio health status reporting including project budget in consolidated MS project server reports
• Conducted project audit from PMO perspective and stage gate governance for multiple projects
• Proposal writing, SOW evaluation with vendors and senior management before formal initiation of kickoff
• Managed federal and state government projects for Medicare enrollment, invoicing, and billing
• Coordinated with ND, WY state teams in implementing streamlined business operational processes
• Grooming sessions with business to create user story and alignment of dev, QA and business resources
• Conducted grooming session, design and architectural reviews for .net platform of web portal, data center