Technical Program Manager Resume
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Seattle, WA
SUMMARY
- Extensive infrastructure experience with data center configurations and setups: AC/DC, H/L voltage, weight, network WAN/LAN/Wireless setups, fiber, VOIP, VPN, VM, application, database, and storage servers.
- Health care and health insurance industry experience.
- Program and Project management experience of multiple concurrent projects ranging in size up to million dollar enterprise scopes.
- Experienced with both local and remote group collaboration to achieve identified goals.
- Initiation to closure project experience including budgeting & reconciliation.
- Managed direct reports of 10+, and indirect reports of 25+.
- Flexible and able to drive projects in environments with ambiguity and uncertainty.
- 10+ years of project experience, and 20+ years of hardware and software related technology experience.
- Knowable in Microsoft Office, Word, Excel, Power Point, Microsoft Project, Visio, Share Point, Windows, and Linux.
- Experienced in training staff in PM and technical/IT roles.
- Have conducted full lifecycle engagement of VARs; proposal to completion reviews.
PROFESSIONAL EXPERIENCE
Confidential, Seattle, WA
Technical Program Manager
Responsibilities:
- Efforts focused heavily upon identifying and replacing cooperate infrastructure that had aged to an end of life state on a global scale.
- Examples of some programs touching 300+ sites: Wi - Fi dual-controller retrofit, EoL Wi-Fi AP replacements, UPS EoL replacement, EoL Cisco user access switch replacement, Cisco OOB access deployment, DNS server migration, etc…
- Generated pilot projects, used to create implementation run books for deployment teams.
- Daily challenges included identification of legacy hardware, generating new hardware standards, testing, global purchasing for 100’s of locations, and long-term support hand off.
- Conducted global hardware audits resulting in excel reports showing savings of over $2M USD.
Confidential, Burien, WA
Program Manager
Responsibilities:
- An extremely inclusive core-data set of staff and patient care experience from 50+ campus departments was generated by collecting input from all staff levels.
- Potentially non-applicable data was collected and documented for future use and as an effort to prevent potential unnecessary staff interruptions with follow-ups.
- Analyzed and identified core IT staff concerns within the Highline Medical campus IT infrastructure, based upon patient care and user experience impacting metrics.
- Generated issue resolution portfolio recommendations based upon maximizing ROI with primary consideration to patient care and staff experience improvements.
- Conducted presentations to assist senior leadership in understanding the best order to address challenges faced by staff, through fact based presentations demonstrating areas of concern, from both a departmental level and as an organization.
Confidential, Seattle, WA
IT Project / Program Manager
Responsibilities:
- Drove backlog of 120 projects to under 40 in the first 90 days, and to under 20 active projects in 5 months by working with management and engineers to identify redundant/duplicated efforts, transferring out of departmental scope efforts, and prioritizing efforts by feasibility and necessity.
- Generated cost savings of over $500K by negotiating shared resources and combining requests from multiple departments during first six months.
- Created automated tools to streamline and standardize new project intake resulting in startup time reduction of 10-25%.
- Resolved interdepartmental resource constraints through negotiation and barter.
- Drove projects with budgets ranging from $10K to more than $500K.
- Annual project budget(s) grossed over 10 million.
- PM/PgM for lab activities in 4 major geographically and time zone separated labs and engineering data-center locations.
- Trained Jr PMs in PMI and other methodologies fitting the local culture.
- Major areas executed upon: storage research and support, infrastructure development, data center migrations, network migrations, Isilon nodes, One FS, EMC Infinity, etc.
Confidential, Bothell, WA
Project Manager
Responsibilities:
- PM for the network and compute infrastructure upgrade within the primary company production datacenter and the VPN migration project resulting in the setup and test of 100+ VPN customer connections impacting multiple product lines.
- Facilitated deployment of a customer facing information/status web page, internal and customer facing FAQs, general customer notifications, specific customer subgroup notifications, customer testing plans, and related recommendations.
- Coordinated installation of leased dedicated circuits with telecom providers, datacenters, and customers.
- Scheduled test and migration windows between multiple parties for 100’s of customers across multiple US and non-US time zones.
- Mitigated migration impact with multiple internal product groups such as AMS360, Sagitta, PL Rating, FinPro, and Benefit Point resulting in no signification downtime during upgrades.
- Facilitated internal and customer facing deliverables and documentation between departments such as Applications, Professional Services, Engineering, Marketing, Legal, Sales, and senior leadership.
- Held weekly status meetings to reflect ongoing efforts, forecasted hazard mitigate/avoidance, and general recommendations for use by review committees.
- Project documentation and digital deliverables were stored in SharePoint for version control and ease of access by team members and stake holders.
Confidential, Renton, WA
Project Manager
Responsibilities:
- PM for 4 simultaneous enterprise wide network projects from initiation to completion.
- All projects were able to be completed within the time and defined scope.
- VPN efforts resulted in the locating of 75% of unknown business partner’s contact info. This exceed the project goals by 25%.
- Successfully coordinated external vender work, including contract review, internal - external engineering efforts, and other vender needs as required.
- Issued POs, verified budget line items, and negotiated project purchasing /procurement.
- Created opportunities to assist all staff in succeeding with their assigned goals.
- Lead multi-department and remote / off-site coordination of project efforts.
- Executed communication plans resulting in projects having schedule, budget, delivery details, and general reporting, provided on a regular basis to all appropriate stakeholders.
Confidential, Tukwila, WA
Technical Project Manager
Responsibilities:
- Created discovery forms based off of post-mortem project investigations which resulted in a reduction of wait time by 50-75% for customers with similar needs.
- Conducted business analysis which resulting in savings of $50K/y via new time and waste reduction policies.
- PM for both internal and customer facing projects with $1,000,000+ net worth.
- PM for hardware refresh, VOIP, networking, cloud migration, and datacenter projects.
- Created project documentation and drove external customer project for small single site needs to multi-site nationwide companies.
- Responsible for budgeting, scheduling, and tracking of assigned resources.
- Initiation to closure project tracking while involving all internal and external stakeholders.
- Strong focus on IaaS (Infrastructure as a Service) and SaaS (Software as a service).
- Provided and coordinated training for customer projects to facility user acceptance.
- Creator of technical and non-technical reports, documentation, and presentations for both internal management and client use using MS Word, Excel, Project, Visio, and other assorted software tools.