SUMMARY

• Broad experience at driving the adoption of agile values, principles and practices. Proficient at leveraging agile methods with business initiatives to deliver quantifiable results that are sustainable.
• Currently seeking a position as a Scrum Master, bringing 6+ years of experience as a highly skilled and certified scrum master and servant leader.
• Adept in providing effective servant leadership in fast paced environments.
• I am enthusiastic and I bring positive attitude and enthusiasm to projects, while also creating awareness and applying expert judgment to unnecessary impediments.

AREAS OF EXPERTISE

• 6+ years of Agile experience
• Coaching/Mentoring
• Facilitate scrum events
• Burndown & Burnup charts
• Continuous Improvement
• Conflict Resolution
• Backlog Refinement
• Team Performance
• Team Empowerment
• Emotional Intelligence
• Strong Listening skills
• Knowledge of Scaled Agile Framework
• JIRA, Confluence and WikiD experience
• Stakeholder Engagement.
• Risk Management
• TDD knowledge

TECHNICAL SKILLS

Agile Tools: Jira and Confluence

Software: MS Windows, Excel, Word, PowerPoint, Access, Outlook, SharePoint, Visio, MS Project.

PROFESSIONAL EXPERIENCE

Confidential - Minneapolis, MN

Scrum Master

Responsibilities:

• Organize and facilitate sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there’s full team engagement.
• Use Agile/Scrum method for gathering requirements and facilitating user stories workshop Planning Poker technique.
• Facilitate and coordinate User Story Interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning teams work to meet delivery schedule.
• Identify and remove impediments in every phase of Sprint / escalating as necessary to management.
• Create an impediment backlog to keep track of team’s impediment at the Scrum of Scrum.
• Lead collaborative charter and story map sessions to determine product scope and priorities.
• Develop/maintain metrics that help the team see how they are doing (i.e. backlog tracking, burn down metrics, velocity, and task definition).
• Perform the role of a servant leader for multiple Onshore and Offshore Scrum teams on agile good practices
• Shares knowledge, coach and mentor.
• Ensure that every member of the team have information needed to support and meet sprint commitment.
• Provide means of transparency to the team by updating the sprint backlog.
• Work with Product Owners in creating and maintain the product backlog.
• Coach Scrum teams on how to create clear and concise User Stories with well-defined acceptance criteria.
• Implement Continuous improvement opportunities to support the overall objectives.
• Utilize Kanban task board to visualize workflow (work in progress) thereby improving productivity.
• Support the team on transition and adapting Agile.
• Coach and provide support to team members on agile principles.
• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

Confidential - Minneapolis, MN

Scrum Master

Responsibilities:

• Facilitated Sprint ceremonies to include the daily stand-up meetings, reviews, retrospectives, release planning, demos, and other Scrum-related meetings with Scrum teams and stakeholders.
• Supported Product Owners with grooming and maintaining product backlogs, making sure user stories are sprint ready.
• Facilitated and coordinated User Story Interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning teams work to meet delivery schedule.
• Guided and Coached both the Scrum Team and the Development team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Developed team understanding of incremental delivery, backlog tracking, burndown metrics, velocity, and task definition
• Facilitated crucial conversations with teams when conflict resolution opportunities arise and empower the delivery teams to self-govern and self-organize.
• Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.
• Coached Scrum teams on how to create clear and concise User Stories with well-defined acceptance criteria.
• Ensured development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
• Facilitated user story estimation workshops
• Assisted the Product Owner to continually keep a sufficient set of features prioritized.
• Used Jira to track team progress and delivery performance.
• Drive and manage transparency through relevant JIRA dashboards and metrics for continuous improvement to communicate project/team health and status.
• Removed impediments that prevent a team from completing the work it has negotiated for a given sprint.
• Ensured outcome of retrospectives was-implemented towards continuous team improvement.

Confidential - Minneapolis, MN

Project Manager

Responsibilities:

• End to end ownership of projects from a delivery perspective to ensure they are managed to completion and to agreed time, cost, scope, run rate and quality.
• Identified project assumptions and constraints (technical, schedule, resource and budget)
• Developed and refined project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
• Managed resources and capacity planning for the project.
• Provided direction and support to the project team.
• Estimated, planned and managed multiple project timelines and resources for target implementation schedules
• Delegated task at each stage of project execution based on the project need.
• Monitored project risks and scope creep to identify potential problems and proactively identified solutions to address them in advance
• Motivated my team by setting clear cut targets and transparency in the system so that all of them are well informed and perform to their best.
• Monitored and modified project schedule as required
• Provided and maintained accurate and timely project information in all project plans, communications, status reporting and SharePoint sites.
• Ensured that all documentation are posted on SharePoint, ensuring version control, and access for team members
• Tracked project milestones, schedules and deliverables
• Managed access and permissions to project sites for teams based on task and roles
• Developed a comprehensive workflow process for various projects.
• Identified process and workflow issues, and fine-tuned schedules as necessary.
• Addressed promptly any issues that may impact operations
• Produced stage plans, highlight report, risk log request for change etc.
• Worked with SMEs to identify applicable project tasks and provide estimates
• Gathered and analyzed the requirements for project requests.
• Coordinated multi-departmental projects
• Facilitated project planning and scheduling across individual projects.
• Maintained document control, database management, tracks project activities and team communication
• Managed project dependencies, preparing project briefs, compiling reports and maintaining records.
• Logged escalated issues and defects in Jira.
• Helped project teams to move through the various stage and decision points of a program.
• Maintained document control and tracking project activities within project timelines
• Reviewed status reports prepared by project team and modify schedules or plans as required.
• Participated in project kickoff meetings and coordinated approvals
• Defined processes and tools best suited to each project
• Managed changes in project scope in accordance with change management practices and revised project plans to meet changing needs and requirements.

Confidential

Project Coordinator

Responsibilities:

• Work with the client to create a project plan containing objectives, timeline, priorities, and risks. Assign work to internal functions from this plan. Maintain this plan daily and proactively communicate with clients and internal team members to do so
• Adapt work and communication style to diverse client groups, both internal and external. Constantly elevate the importance of the project schedule. Communicate in terms of client's objectives; and meet project objectives.
• Responsible for the on time delivery of all projects. Continually probe for bottlenecks and other potential problems; use influence, resourcefulness and initiative to minimize their effect on the project plan. Make decisions on priority tradeoffs within and between projects, as needed. Address and resolve project conflicts.
• Provide proactive communication status updates to the client and other key stakeholders as needed, primarily by telephone or e-mail. Communication in a focused, businesslike manner, and within context. Manage expectations up, down and laterally.
• With each project, provide guidance on team decision-making and problem solving. Provide feedback and daily project direction. Work to establish cohesion on your teams, and between Project Managers.
• Work closely with the Account Managers to ensure the client's experience during the term of the project bolsters our overall long-term relationship.
• Responsible for project documentation and maintaining client correspondence. Provide timely updates on all client information.
• Based on metrics established, responsible for overall quality of project. Influence others in project team to provide high level of quality and efficiency, keeping projects on time and delivering a high level of client satisfaction.
• Conduct phone interviews with clients to obtain and communication information necessary for copywriters to draft accurate, unique and compelling Web marketing copy consistent with the client’s desired practice area, geographic and marketing focus.
• Maintained document control, database management, tracks project activities and team communication
• Managed project dependencies, preparing project briefs, compiling reports and maintaining records.
• Supported Project Managers by maintaining document control and tracking project activities within project timelines
• Reviewed status reports prepared by project team and modify schedules or plans as required.