Sr. Program/project Manager Resume
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Bellevue, WA
SUMMARY
- Highly experienced leader with serious technical capability, business acumen and product management savvy.
- Product Development (Hardware and Software), CRM/HR (Sales Tracking, Compensation, Call Centers, Customer Information, Business Outcomes, Voice of the customer), gathering writing requirements/specifications
- Program Management (BRD’s, FSD’s, SOW’s, contracts, program results, scope management, detailed scheduling with complex dependencies, cost, budgeting, communications, metrics, risk evaluation and avoidance/mitigation).
- Product Management (Products, Pricing, Positioning/Branding) both Strategic and Tactical (Roadmaps, Product Specs, Focus Groups, Voice of the customer, Design Studios) Customer and Sales support
- Led new product projects and managed all aspects of projects (hardware/software/manufacturing) across entire project life cycle (inception to obsolete) using Lean, Six Sigma, AGILE and TCT methodologies.
- Hardware projects i.e., IOT wireless wearable devices, antenna development and secure wireless
- Software projects included SAP, Supply Chain, Change Management, Project Management, CRM
- Software development using AGILE and Scrum methodologies with .Net, C and C+ as the predominate languages with JIRA, ARENA, Code Beamer as documentation/tracking tools
- Developed and delivered on schedule 30+ business process transformation (BPM) programs
- Led ISO 9001 Certification
- Researched & Developed Hi Tech Product Requirements and Technical Specifications ofr requirements, specifications, budgets, BRD’s, SOW’s, contracts for over 100 WEB Enabled consumer electronic products
- Developed strong technical relationships with software and hardware development engineers (located globally India, UK, USA) that resulted in stream of 200+ products delivered on time and budget
- Led/developed/mentored project teams and project managers that specified/developed 100+ high tech products delivered to Epson, Samsung, Sony, Microsoft, Hitachi, Cisco and Scientific Atlanta
- Reported with routine rhythm of business progress/forecasts/metrics/budgets (BPM) to all C+ senior management levels (demonstrating executive presence) including executive VP’s, CEO and board members as portion of the routine rhythm of business in a $1B corporation
PROFESSIONAL EXPERIENCE
Confidential, Bellevue WA
Sr. Program/Project Manager
Responsibilities:
- Led new product development and introduction for Dell and Fujitsu products
- Led Customer Driven Image Improvement Programs
- Led ISO 9001 Certification
- Led Continuous Improvement efforts resulting in over 50% improvement in gross margins
- Development environment: C, C+, C#, Python languages, 3rd party ASIC development, Module manufacturing with PC/Tablet integration. Use Visio, MS Project, SharePoint On Line & MS windows tools (Power Point, Project, Excel, Office 360, etc) on all projects.
- Developed new product requirements, user stories while coordinating sales and customers communications
Confidential, Kirkland WA
Contract Sr. Program/Project Manager
Responsibilities:
- Large Business Programs encompassed Azure based software development including IoT hub for device management, MS Cognitive services for Big Data analysis, Streaming content, Device Registration, Active Directory, Content Management System with progressive on boarding, robotic devices and artificial intelligence.
- Development environment: AGILE & Scrum methodologies in C, C+, C#, Python, HTML, JAVA, JASN, REST Script languages with Visio, MS Project, SharePoint On Line & MS windows tools (Power Point, Project, Excel, Office 360, etc) on all projects. Rally (Epics, Stories, Tasks) for very large program
- Developed requirements, user stories customer requested products/engineering services while coordinating sales partners and customers communications
- Developed, Executed, Coordinated requirements, specifications and expectations UI/UX
- Projects delivered more than $1M in new revenue
- SharePoint, VISO, Visual Studio, GIT, Skype for Business, One Note, Slack and MS Windows for tools
Confidential, Kirkland WA
Contract Sr. Product/Program/Project Manager
Responsibilities:
- Large Business Programs encompassed IOT wearable’s, high speed control systems, software development for specialized training needs, multiple industrial design concepts and precision instrumentation.
- Dev elopement environment used AGILE & Scrum methodologies in C, C+, Python, HTML and JAVA languages with Visio, MS Project, SharePoint On Line & MS windows tools (Power Point, Project, Excel, etc) on all projects
- Installed/managed CRM and cloud - based project management systems while interfacing with vendors, suppliers and 3rd parties
- Led HR business process improvement team to 30% reduction in candidate screening and offer cycle time
- Led Finance team to metric and reporting accuracy improvements
- Developed requirements, contracts and pricing for customer requested products/engineering services (RFP’s, RFQ’s, SOW’s, FSD’s, SLA’s, Budgeting, Resourcing, VOC, etc.) while coordinating sales partners and customers communications
- Developed internal metrics and performance measures (budgets, efficiency, schedule, financial forecasts)
- Projects delivered more than $5M in new revenue
- Developed and Implemented automated business processes in the Cloud for Project Management/Time Keeping Systems (Liquid Planner, Mavenlink etc.).
- Developed business processes (BPM) involving operations (ERP, MRP, Scheduling, Inventory Control, ECO, ECM), Financial (Desk top, Closing, Operational Control), Product Development (Hardware and Software), CRM/HR (Compensation, Customer Information, Business Outcomes) and Strategy (Generation, Resource Alignment, Capacity, Metrics/KPI’s for success), Asset Management
- SharePoint, VISO, Egnyte, GIT, Skype for Business, One Note, and MS Windows for tools
- Organizational Change Management
- Managed multiple projects simultaneously
Confidential, Redmond WA
Contract Senior Technical Project/Solutions Manager
Responsibilities:
- Developed Next Generation Microsoft Hardware products
- Developed SAP Features, User Stories, User Acceptance Test Plans in Visual studio (VSTS) and TFS
- Integrated MS cloud based reverse logistics API’s into SAP
- Developed and documented model for converting global service centers to retail stores (vertical markets and user stories)
- Coordinated global SAP code development
- Defined logistics and supply chain - retail and reverse logistics
- Coordinated UAT and sign off’s
- Coordinated vendors, suppliers and 3rd party participants
- VSTS, TFS, SharePoint, VISO, LYNC, Skype, One Note and MS Windows for tools ( Power Point, Project, Excel, etc) all applied in Agile Methodology